Attached ppt is for service firms for effective Management of service to understand the nature of services required by customers. Jayaraman.K §
From India, Madras
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24From India, Madras
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Please refer your enquiry with regard to implementation of ISO: 9001:2000 Standard in your Organisation. Below furnished details are for your reference and necessary actions.
01. To demonstrate the compliance of the Standard Requirements, you must establish, document and implement Quality Management System as prescribed by the standard
02. This document may be made into two parts for convenient purpose.
Quality Manual and Quality Procedures
03. Quality Manual is nothing but your organisation Quality Management System requirements
It contains the followings:-
Scope, ( for the activity processed)
Normative References of ISO: 9000:2000 STD (Vocabulary),
Definitions and terms used,
Amendment details,
Organisation structure /chart,
Organisation Quality Policy & Objectives, Top Management responsibilities,
Management Representative Appointment details,
Management Review Meeting arrangements,
Terms provided for resources viz. human resources, infrastructure & environment system,
Planning arrangements for product or service realization,
Methods for Customer related process, purchases / outsource, service provisions,
Control of monitoring and measuring equipments details,
Monitoring & measurements of process and products or services, internal audit, control of non conforming products along with corrective and preventive actions methods.
04. Procedures for the above may be maintained separately for each department. Each procedure will have purpose, scope, roles and responsibilities, measurable targets, department or section practice manner with identification and traceability of documents and records of internal and external.
05. With regard to evidence for standard compliance, all existing and supporting documents and records followed in your organisation will be included in the system for verification.
06. Standard specify six mandatory procedures viz. control of documents, control of records, management reviews, internal audit, control of non conforming products or services, and preventive actions.
Depends on the size of the organisation, (Assuming that the strength of your organisation including administrator or process owners are less than 25) the Quality manual may be established within 12 pages and each departmental procedures will have 2 pages. It will take around three months for this size to complete the formalities successfully. There are two charges – Consultancy and Certification charges.
I hope the above would suffice your requirements.
For any further details, please contact over phone: 0 99 44 00 00 90 or 0 93 63 10 60 63
Jayaraman.K
From India, Madras
Acknowledge(0)Amend(0)
01. To demonstrate the compliance of the Standard Requirements, you must establish, document and implement Quality Management System as prescribed by the standard
02. This document may be made into two parts for convenient purpose.
Quality Manual and Quality Procedures
03. Quality Manual is nothing but your organisation Quality Management System requirements
It contains the followings:-
Scope, ( for the activity processed)
Normative References of ISO: 9000:2000 STD (Vocabulary),
Definitions and terms used,
Amendment details,
Organisation structure /chart,
Organisation Quality Policy & Objectives, Top Management responsibilities,
Management Representative Appointment details,
Management Review Meeting arrangements,
Terms provided for resources viz. human resources, infrastructure & environment system,
Planning arrangements for product or service realization,
Methods for Customer related process, purchases / outsource, service provisions,
Control of monitoring and measuring equipments details,
Monitoring & measurements of process and products or services, internal audit, control of non conforming products along with corrective and preventive actions methods.
04. Procedures for the above may be maintained separately for each department. Each procedure will have purpose, scope, roles and responsibilities, measurable targets, department or section practice manner with identification and traceability of documents and records of internal and external.
05. With regard to evidence for standard compliance, all existing and supporting documents and records followed in your organisation will be included in the system for verification.
06. Standard specify six mandatory procedures viz. control of documents, control of records, management reviews, internal audit, control of non conforming products or services, and preventive actions.
Depends on the size of the organisation, (Assuming that the strength of your organisation including administrator or process owners are less than 25) the Quality manual may be established within 12 pages and each departmental procedures will have 2 pages. It will take around three months for this size to complete the formalities successfully. There are two charges – Consultancy and Certification charges.
I hope the above would suffice your requirements.
For any further details, please contact over phone: 0 99 44 00 00 90 or 0 93 63 10 60 63
Jayaraman.K
From India, Madras
Acknowledge(0)Amend(0)
Hi all,
I am Ganesh, working as a Lead Auditor (ISO, EMS, and OSHAS) in a reputed certification body in Chennai. If any clarification is needed, please contact me. What Deepthi suggested was good; these are the basic things that need to be implemented at the beginning stage. Moreover, first, identify your process and start.
Regards,
Ganesh S.
09884270201
From India, Madras
Acknowledge(0)Amend(0)
I am Ganesh, working as a Lead Auditor (ISO, EMS, and OSHAS) in a reputed certification body in Chennai. If any clarification is needed, please contact me. What Deepthi suggested was good; these are the basic things that need to be implemented at the beginning stage. Moreover, first, identify your process and start.
Regards,
Ganesh S.
09884270201
From India, Madras
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