I agree with my friends that the official matters should be dealt during the office hours.
In this particular case -- when the employee has not met the deadline then its the responsibility of the reporting manager to track it so that such a situation never arises.
I think if an organisation works with strict deadlines - then it MUST have review of work on daily basis -- so that to its employess can sort out all the issue during the office hours instead of carrying the tension to home.
From India, Bangalore
In this particular case -- when the employee has not met the deadline then its the responsibility of the reporting manager to track it so that such a situation never arises.
I think if an organisation works with strict deadlines - then it MUST have review of work on daily basis -- so that to its employess can sort out all the issue during the office hours instead of carrying the tension to home.
From India, Bangalore
Dear All,
It is quite interesting discussion and your openions are required in huge no.!
1) Now a days any employee (wether he or she) are not interested in attending a call after working hours from his/her office. The office people also have to follow a culture not to distrub any employee after working hours. They have to create an atmosphere that my office never asks me if at all it is a simple problem and they will make a call if it is very urgent and unavoidable situation only.
2) The timings of the global working hours are to be circulated to every one around the world about their office if it is a MNC. So that the calls after working hours will be avoided.
3) If the female (as our discussion started for) is superior and in position of decession making situation office people may call at any point of time even it is night (emergency) after working hours for decession. The responsibility it self will give her an authentification to call her at any time. Ofcourse many of HR people faces situations in their life as at 12:00 Midnight Office Security people or any other calls to take decession on an emergency situation at site.
4)Last but not least we are depending on organisation to satisfy or fullfill our needs in terms of salary. So every employee is responsible for his office and even after office hours also. Personal needs will be satisfied then only when we satisfy our office only. When we are unable to attend a single telephone call after office hours what is the need to our management also to give satisfaction to us (Children welfare,Familywelfare etc.. ). If female, there is no such gender difference they are feeling why we create such difference!!! But what ever it may be the situation , the person who makes a call after working hours should handle the situation politely by not hurting the employee.
With best regards,
Suneelkumar Gudipati
From India, Vijayawada
1It is quite interesting discussion and your openions are required in huge no.!
1) Now a days any employee (wether he or she) are not interested in attending a call after working hours from his/her office. The office people also have to follow a culture not to distrub any employee after working hours. They have to create an atmosphere that my office never asks me if at all it is a simple problem and they will make a call if it is very urgent and unavoidable situation only.
2) The timings of the global working hours are to be circulated to every one around the world about their office if it is a MNC. So that the calls after working hours will be avoided.
3) If the female (as our discussion started for) is superior and in position of decession making situation office people may call at any point of time even it is night (emergency) after working hours for decession. The responsibility it self will give her an authentification to call her at any time. Ofcourse many of HR people faces situations in their life as at 12:00 Midnight Office Security people or any other calls to take decession on an emergency situation at site.
4)Last but not least we are depending on organisation to satisfy or fullfill our needs in terms of salary. So every employee is responsible for his office and even after office hours also. Personal needs will be satisfied then only when we satisfy our office only. When we are unable to attend a single telephone call after office hours what is the need to our management also to give satisfaction to us (Children welfare,Familywelfare etc.. ). If female, there is no such gender difference they are feeling why we create such difference!!! But what ever it may be the situation , the person who makes a call after working hours should handle the situation politely by not hurting the employee.
With best regards,
Suneelkumar Gudipati
From India, Vijayawada
Well , I have read all the responses that have been posted here.
Although I am not in favor of disturbing any employee - whether its post office hours, weekends, holidays etc, But for those who are absolutely against calling up of employees post office hours - just one question - Don't we take our personal calls during office hours ??
In today's modern wok culture , which is heavily influenced by technology , the boundaries between personal and professional lives have diluted a lot. If employees can attend personal calls during office (pertaining to some urgency at home / personal life), why is it so wrong to call people post office hours in case of any issues at work.
Again- its a topic which can have quite a few diverse opinions and key thing to be accounted for is the reason why office had to resort to make a call to an employee post office hours.
Ankush
From India, Gurgaon
Although I am not in favor of disturbing any employee - whether its post office hours, weekends, holidays etc, But for those who are absolutely against calling up of employees post office hours - just one question - Don't we take our personal calls during office hours ??
In today's modern wok culture , which is heavily influenced by technology , the boundaries between personal and professional lives have diluted a lot. If employees can attend personal calls during office (pertaining to some urgency at home / personal life), why is it so wrong to call people post office hours in case of any issues at work.
Again- its a topic which can have quite a few diverse opinions and key thing to be accounted for is the reason why office had to resort to make a call to an employee post office hours.
Ankush
From India, Gurgaon
Hi, Now a days office hours do get extended beyond the normal working hourss. This entirely depends upon what level th eperson is working. Companies provide mobile, net-connects, laptops etc. and sometime by virtue of position handled, if the person is supposed to reply to the mgt. with the status of the assignment, then calling during night is a normal practise.
I think above issue might relate to some petty office chore like, where is the file, why the e-mail is not sent ? why cheque not couriered today etc. which are really stupid reasons to call a person since once the job is not done by evening it can only bedone next morning so no point calling someone in the night and spoiling the family life for trivial reasons.
Prakash
From India, Mumbai
I think above issue might relate to some petty office chore like, where is the file, why the e-mail is not sent ? why cheque not couriered today etc. which are really stupid reasons to call a person since once the job is not done by evening it can only bedone next morning so no point calling someone in the night and spoiling the family life for trivial reasons.
Prakash
From India, Mumbai
I can make one suggestion which I follow. You can text message , rather than making a call. The concerned person can respond either by a call or reply by text message
From India, Delhi
From India, Delhi
Dear Pravin,
There are two questions to be answered:
Should we call a female( i feel any employee- Let's remove the gender biasness) after office hours? - Ideally no but as pointed out by Ankush, we do entertain our personal calls during office hours. So unless and until the reply is going to be immediate solution, yes the employee should be ready to take the call as a part of his work ownership. But call should be placed at a decent hour. Also check if the time is good to talk and finally keep it to the point and short.
What do to when employee fail to deliever during the stipulated time? - Create a mechanism to ensure that the a work matrix is creted for A B C type of job. "A"- very urgent needs completion ASAP or day end, "B" important but not so urgent but has a deadline attached to it and will shortly be a "A" type. "C" - ongoing, routine or a long assignement that can be broken as various small deadlines which is tracked veryday. Before an employee leaves, he needs to update his seniors and take his concensus on the completion stage. Sounds ideal but difficult to implement as not everything and everytime will work as planned. So create a realistic matrix giving significance to bottlenecks like sickness, meetings, any other important work etc.
I would like to quote an example from my time management training where the busiest dept of my orgn- Accounts team were able to identify two hours of time wasters. Try and identify time wasters for your team and work on them. No work will stretch beyond our normal working as identified by many researches.
All the best
From India, Mumbai
There are two questions to be answered:
Should we call a female( i feel any employee- Let's remove the gender biasness) after office hours? - Ideally no but as pointed out by Ankush, we do entertain our personal calls during office hours. So unless and until the reply is going to be immediate solution, yes the employee should be ready to take the call as a part of his work ownership. But call should be placed at a decent hour. Also check if the time is good to talk and finally keep it to the point and short.
What do to when employee fail to deliever during the stipulated time? - Create a mechanism to ensure that the a work matrix is creted for A B C type of job. "A"- very urgent needs completion ASAP or day end, "B" important but not so urgent but has a deadline attached to it and will shortly be a "A" type. "C" - ongoing, routine or a long assignement that can be broken as various small deadlines which is tracked veryday. Before an employee leaves, he needs to update his seniors and take his concensus on the completion stage. Sounds ideal but difficult to implement as not everything and everytime will work as planned. So create a realistic matrix giving significance to bottlenecks like sickness, meetings, any other important work etc.
I would like to quote an example from my time management training where the busiest dept of my orgn- Accounts team were able to identify two hours of time wasters. Try and identify time wasters for your team and work on them. No work will stretch beyond our normal working as identified by many researches.
All the best
From India, Mumbai
I think Sunil Kumar, Ankush and Jhuma have put the issue in proper perspective keeping in tune with the modern business environment where women too shoulder key resposibilities and hold decision making positions that have conidesrable bearing on the business of the organisation and the modern working women too understand this contigency and respond positively.However calls for routine matters or an excuse for indulging in gossip shall be strictly avoided.
B.Saikumar
HR & labour Law Advisor
Mumbai
From India, Mumbai
B.Saikumar
HR & labour Law Advisor
Mumbai
From India, Mumbai
Hi, even though the whole society talks about equality and equal rights for men and women but in practice it is very difficult to follow especially the current subject we are discussing about. So the best thing as rightly mentioned by Saikumar and other friends is to use the option of calling female employees only on emergencies and the reason/s for such calls is classifiable.
Thanks
Prabhakar
From India, Bangalore
Thanks
Prabhakar
From India, Bangalore
Dear Sir,
The question was raised again because it was incomplete though the answer was correct. However, I would like to repeat again that what if the individual didn't perform her/his duties and left the office without completing it and it's one of the important daily deliverable needs to be sent to the client.
We work in BPO industry and many a times we see and observe the individuals are more concerned about completing their shift timings instead of completing their work. The example you have quoted can be one of simple example but there are many and as a supervisor/lead we are dependent on them. So, it become necessary to call them irrespective of the shift timings.
Your suggestion is really good and can be implemented as well. If there are any more suggestions, kindly advise and share with us.
Last but not the least, I too agree that calling any employee in night is not justified but there are many occasions on which individual missed out to completing her/his task and simply provide an excuse of "forgetting" it. I thanks everyone for their valuable advise and opinion on this matter.
From India, Delhi
The question was raised again because it was incomplete though the answer was correct. However, I would like to repeat again that what if the individual didn't perform her/his duties and left the office without completing it and it's one of the important daily deliverable needs to be sent to the client.
We work in BPO industry and many a times we see and observe the individuals are more concerned about completing their shift timings instead of completing their work. The example you have quoted can be one of simple example but there are many and as a supervisor/lead we are dependent on them. So, it become necessary to call them irrespective of the shift timings.
Your suggestion is really good and can be implemented as well. If there are any more suggestions, kindly advise and share with us.
Last but not the least, I too agree that calling any employee in night is not justified but there are many occasions on which individual missed out to completing her/his task and simply provide an excuse of "forgetting" it. I thanks everyone for their valuable advise and opinion on this matter.
From India, Delhi
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