Dear Mates , Can anyone help me in understanding . 1. Employee Satisfaction index 2. Customer Satisfaction index 3. Questoiner to Find the level of both 4. How to go about it ? regards, Sameer
From India, Pune
From India, Pune
Hi,
i guess customer satisfaction index is maintained by Marketing/QA deppt and also customer support deptt.so i dont think its the job of HR to maintain customer satisfaction index.
As far as employee satisfaction index is concered its 100% HR responsibility.For that u can develop a questionnaire and get it filled up by all empolyee so that u can work upon those issues that are very common and need quick development.
Thanks N regards
Promila
From India, Delhi
3i guess customer satisfaction index is maintained by Marketing/QA deppt and also customer support deptt.so i dont think its the job of HR to maintain customer satisfaction index.
As far as employee satisfaction index is concered its 100% HR responsibility.For that u can develop a questionnaire and get it filled up by all empolyee so that u can work upon those issues that are very common and need quick development.
Thanks N regards
Promila
From India, Delhi
Dear Sameer,
What we are doing in our Organisation that Quarterly we are going ahead with Employee Satisfaction Tracking System (ESTS) and once in year Employee satisfaction Survey(ESS).
In this Questionnaire all Q's centres around three headings :
Self
Supervisor
Management
Every Quarter we get to know from the Employees through this program that where are we lacking and we try to improvise on the weaker areas. Next Quarter again we conduct the same thing and get to know where are we standing vis a vis previous month.
To have free opinion, employees are not required to divulge their name and employee code in this problem, only they have to mention about their department and name of the supervisor .
By this way we get to know where lies the actual problem and which is our weak areas. It gives us feedback about our supervisors also and in turn become the source for their training need.
Finding of the survey goes to each HOD and it becomes the part of the meeting and accordingly strategies are formulated to rectify the problem and necessary actions taken.
ESS is done once in a year so as to have clear understanding on where are we standing.
Plz feel free to get in touch in case of any ambiguity.
Deepa
From India, Gurgaon
What we are doing in our Organisation that Quarterly we are going ahead with Employee Satisfaction Tracking System (ESTS) and once in year Employee satisfaction Survey(ESS).
In this Questionnaire all Q's centres around three headings :
Self
Supervisor
Management
Every Quarter we get to know from the Employees through this program that where are we lacking and we try to improvise on the weaker areas. Next Quarter again we conduct the same thing and get to know where are we standing vis a vis previous month.
To have free opinion, employees are not required to divulge their name and employee code in this problem, only they have to mention about their department and name of the supervisor .
By this way we get to know where lies the actual problem and which is our weak areas. It gives us feedback about our supervisors also and in turn become the source for their training need.
Finding of the survey goes to each HOD and it becomes the part of the meeting and accordingly strategies are formulated to rectify the problem and necessary actions taken.
ESS is done once in a year so as to have clear understanding on where are we standing.
Plz feel free to get in touch in case of any ambiguity.
Deepa
From India, Gurgaon
Dear Deepa,
Thanks.
Can you send me some sample questions for understanding the satisfaction of my employees on Compensation,Current job profile and method to rate them so that i could understand current employee satisfaction level or say mark.
regards,
Sameer
From India, Pune
Thanks.
Can you send me some sample questions for understanding the satisfaction of my employees on Compensation,Current job profile and method to rate them so that i could understand current employee satisfaction level or say mark.
regards,
Sameer
From India, Pune
Hi there! As I am new in this area, could you gove me some light in what you call the ESTS? How is it different from the usual employee stisfaction survey? Thanks Isabel :roll:
From Portugal, Lisbon
From Portugal, Lisbon
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Employee Satisfaction Survey[1].doc