My organization runs an internal training department, and we conduct regular training programs for the direct sales force, mostly refresher training for our employees. I have been asked to project the cost of the training I conduct versus if we outsource this training. How do I do this? Because refresher training is conducted on a regular basis and is only for an hour or two.
In actuality, I have been asked to show how low-cost our department is. If we delete our department, is this the expense that will occur? Any idea?
From United Arab Emirates, Dubai
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In actuality, I have been asked to show how low-cost our department is. If we delete our department, is this the expense that will occur? Any idea?
From United Arab Emirates, Dubai
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Dear Waseeraja,
Since the query is about sales training, you need to tell us what product or service these salespersons sell. What is their average education qualification? Do you have a well-customised sales process in place so that if given a chance to handle a sales call, ten salespersons will also handle it in the same fashion?
Though your question is on outsourcing selling versus keeping the salespersons on the roll of your company, the reply depends on the above information.
Training for salespersons will be required, and on whose roll the salespersons are does not matter. Training costs will not be eliminated by outsourcing.
To reduce sales costs, you need to generate records on why sales take place and why they fail. Without these knowledge assets, your training costs cannot decrease. Training is conducted to widen the knowledge base of the participants, which is a narrow view of training. The real success of training lies in building knowledge assets. While salespersons may come and go, these assets remain with the organization. Therefore, I strongly recommend concentrating on building these assets.
Thanks,
Dinesh Divekar
From India, Bangalore
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8219Since the query is about sales training, you need to tell us what product or service these salespersons sell. What is their average education qualification? Do you have a well-customised sales process in place so that if given a chance to handle a sales call, ten salespersons will also handle it in the same fashion?
Though your question is on outsourcing selling versus keeping the salespersons on the roll of your company, the reply depends on the above information.
Training for salespersons will be required, and on whose roll the salespersons are does not matter. Training costs will not be eliminated by outsourcing.
To reduce sales costs, you need to generate records on why sales take place and why they fail. Without these knowledge assets, your training costs cannot decrease. Training is conducted to widen the knowledge base of the participants, which is a narrow view of training. The real success of training lies in building knowledge assets. While salespersons may come and go, these assets remain with the organization. Therefore, I strongly recommend concentrating on building these assets.
Thanks,
Dinesh Divekar
From India, Bangalore
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