Dear Senior HRs,
I am working as a Senior HR executive in a BPO company with 60-70 employees. I want to know a few things:
1. How to track attrition at the agent level and how to determine the reasons for the very high attrition rate at the agent level in my company? Mostly, soon after joining, employees abscond, and I keep chasing them but do not get any response.
2. What is the correct process for headhunting candidates and how can I increase the hiring rate in my company?
Basically, I am seeking tips for increasing hiring and decreasing attrition. Please help.
From India, Gurgaon
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I am working as a Senior HR executive in a BPO company with 60-70 employees. I want to know a few things:
1. How to track attrition at the agent level and how to determine the reasons for the very high attrition rate at the agent level in my company? Mostly, soon after joining, employees abscond, and I keep chasing them but do not get any response.
2. What is the correct process for headhunting candidates and how can I increase the hiring rate in my company?
Basically, I am seeking tips for increasing hiring and decreasing attrition. Please help.
From India, Gurgaon
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Am Rasheena working as a HR Executive in a BPO MNC company in Tiruvannamalai. Me too facing the same problem as Charu said. Seniors please guide on this.
From India, Chennai
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From India, Chennai
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Do not engage highly qualified people in BPO. They come to BPO as a stop-gap arrangement. Pon
From India, Lucknow
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660From India, Lucknow
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I also agree with Mr. Pon. In addition to this, activities related to employee engagement are also helpful.
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Dear Charu01,
High attrition is often caused by employees not feeling respected or valued. Management fosters these feelings by failing to listen and respond to employees, issuing orders, and withholding the information they seek about THEIR company. These are the same reasons why individuals become demotivated and disengaged. Management may not be able to motivate people, but they can certainly demotivate them.
To learn more, please visit my website.
Best regards, Ben
[Leadership Skills for Managers and Executives](http://www.bensimonton.com)
From United States, Tampa
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High attrition is often caused by employees not feeling respected or valued. Management fosters these feelings by failing to listen and respond to employees, issuing orders, and withholding the information they seek about THEIR company. These are the same reasons why individuals become demotivated and disengaged. Management may not be able to motivate people, but they can certainly demotivate them.
To learn more, please visit my website.
Best regards, Ben
[Leadership Skills for Managers and Executives](http://www.bensimonton.com)
From United States, Tampa
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Attrition-rate. xls