Hi all,

I would like to introduce myself. My basic qualification is a graduate with first class. Currently, I am pursuing an HR Diploma at Welinkar Institute. I am working with Newage Industries as an Assistant HR & Admin. However, there is no manager or other boss above me. I am the sole person responsible for handling 185 employees. It is very challenging for me to communicate with them as most of them are older, except for 10-15 employees. Additionally, there is a lack of proper management in place. I have four bosses, each with a different mindset, which further complicates the situation. I face issues with both employees and bosses, but I am willing to tackle these challenges. I kindly request anyone reading this to help me handle the situation and provide new ideas.

Contact details:
Regards,
Ms. Shubhada
shubhadadb@gmail.com, shubhada@newage-india.com
9833847319

From India, Mumbai

Hi there,

I empathize with you regarding the situation of having all seniors and no manager to report to, but I have a suggestion. Why don't you conduct an employee satisfaction survey to understand what is happening in the organization? You could explore their concerns, expectations, suggestions for new initiatives, necessary changes, review the human resources manual, assess the salary structure, evaluate the performance appraisal system, examine the training and development process, and assess the compensation benefits. If you require further advice, please let me know.

From Oman, Muscat

Hi Shubhada,

Greetings!!

HR is not a fancy title or fad of management. As HR professionals, we all need to manage all kinds of people, all kinds of natures, and all circumstances. Consider yourself a lucky person for getting a chance to handle such kinds of situations. Management has faith in you, and that's why it selected you for the current position. So, first, develop confidence in yourself. The rest is a cakewalk.

All the best...

From India, Pune

Hi Shubadha,

What I suggest is that you have to sell yourself to them, make them aware of the existence of the HR department. Create your image as a good service deliverer and a communication forum for employees to Management. Give them time to accept you; don't be in a hurry to implement strict policies. Be in the good books of decision-makers.

Regards,
Nikhil

From India, Pune

Please list out what type of problems you are facing in the factory at both the micro and macro levels.

In a forum with the management team and HOD's meeting, please present your problems. During the meeting, many HODs may suggest some solutions on how to solve all the problems one by one. For some of the problems, you may get an immediate solution; for others, you may require budgetary approval. Some of them may be policy and salary related, and such major problems will take time.

Based on the minutes of the meeting, please prepare a timeline to solve each problem on a weekly or monthly basis. During monthly reviews, present your monthly report to management and mention what open items are still pending. This type of meeting with HODs will help in solving your problems one by one. Hopefully, the management will also support you in this regard.

Regards,
S B Ramesh

From India, Madras

Dear All,

Thank you for your reply and support. I don't have words to express my happiness. One more request, kindly keep in touch with me through this site or at shubhadadb@gmail.com.

Thank you again.

Regards,
Shubhada

From India, Mumbai

I Think you would be a perfect manager if you can overcome this situation with a good result. Be practical and communicate with all kind of people.
From India, Guwahati

Hi,

According to me, don't go for changes immediately. Take one of your bosses into confidence whom you feel listens to you more than others. Then observe the behavior of your employees. Try to catch hold of those employees who don't talk much to others. You will be able to see the dissatisfaction in them. You can also catch hold of people who are always complaining about the organization. Start building rapport with them. Talk to them in free time and find out what problems they face.

Secondly, try to solve the queries of the employees as fast as possible. They might come to you with complaints and be very rude to you at times. As they are all senior to you, they will feel that you don't know anything and that you will create more problems for them by trying to bring change, as you know no one likes to change. But be extremely polite to them. If you cannot solve their problem, explain; don't directly say no. Try to empathize with them. Show them that you understand their problem and are trying your best to solve it.

Make a target; for example, by the end of two months, you have to be in the good books of everyone. This will help you find the loopholes in the entire organizational system.

At the same time, try to build rapport with your seniors as well. Try to find out what they want.

When all this is done, conduct a satisfaction test among the organization. This test should be for the junior, middle, and senior managerial levels.

At the end of the test, attach a sheet in which they can write down their grievances. Don't make them write their names on it, because if you ask them to write their names, they will not give true answers.

Once you are done with that, analyze it very thoroughly, find the common problems faced by all, and develop a plan to change the scenario.

Make a proposal along with the budgeting part and put it in front of the management with a nice presentation.

When the management sees the kind of efforts you have put in to find out the problems, they will support you. Talk to the management with full confidence. Don't hesitate; try to show that you are there to make a difference and the difference will help them.

This is an outline for the plan of action. Hope it will help you. All the best.

Regards,
Shreya Mishra

From India, Ahmadabad

Before you go to the employees, discuss the general scenario in the workplace with the bosses one-on-one individually. Learn their perspective. Take them into confidence individually. Ask them what they expect from you, and also what sort of cooperation you can expect from them. Be diplomatic. Do not immediately present any of your problems to them. Be conciliatory with the employees for the time being. Try to assess the current situation. Implement reforms that can be achieved through strategic changes based on your knowledge. Engage with key employees such as department heads like foremen, storekeepers, and accountants for their input. Document everything on paper, identify common ground, and then approach your bosses for a discussion without mentioning specific employees or your individual meetings. Present it as the outcome of your recent observations. Gain the bosses' trust and work towards implementation. Maintain your composure at all times. Remember, the boss's decisions hold sway as it is their business. Adhere to the law and reference it when necessary.
From India, Chandigarh

Hi friend,

Your problem is not uncommon to anybody. Every HR professional must have encountered such issues, and dealing with them with due diligence and a strategic approach will help you achieve the desired results. Don't panic when turmoil erupts in the form of repeated problems from various aspects of life. Try seeking support from your superiors, discuss the problem with them, and assess if there are any limitations within your own personality when interacting with people, including your bosses. If you can't manage your superiors, it will be challenging to manage your employees effectively. In today's society, an overall empathetic approach is essential, requiring you to connect with people regardless of their positions and mindsets. Try developing new strategies in handling people and focusing on actions they appreciate. This is crucial for functioning effectively as a true HR professional. Making people believe in your approach, even if it involves some level of deception, is necessary to navigate such situations.

Remember, theories can be spelled out in many ways, but facing life's challenges head-on is where true learning occurs. Embrace all challenges as opportunities for growth, making you stronger as you progress in your career.

Wishing you good luck. If you are willing to share the industry you work in and the profiles of the people around you, we can offer more tailored solutions. It is essential to understand that no single solution fits all problems.

Regards,
srinivaskvmk

From India, Hyderabad

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