if we take the systems approach
may be the two subsytem u hav eselected is
PA & T &D
now u need to identify the basic processes or functions of each ie what is done under it
once done it u need to get the info from selected manu firms ie find ans to questions is that how they are doing it
get some sort of ranking mat be through questio to find out that which of the practices do they think is most effective once that is done
may be in the ned u will be able to isolate the benchmarking practices
or simple other way could be top performing companies and how they do it
in case of clarifictaions
u ca n send in ur views
tripti


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