hello,
I am posting this thing for the second time.
I am working in an international call center and I am looking for a quality evaluation form.
I want to include parameters like : convincing ability
Presenting skills
Opening call
Closing call
wrap up time
Voice modulations
Accent/Pronunciations
It would be good if i get to see some sample quality evaluation forms that are used in the call centers.
Thanks and regards,
Ayona
From India, Delhi
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20I am posting this thing for the second time.
I am working in an international call center and I am looking for a quality evaluation form.
I want to include parameters like : convincing ability
Presenting skills
Opening call
Closing call
wrap up time
Voice modulations
Accent/Pronunciations
It would be good if i get to see some sample quality evaluation forms that are used in the call centers.
Thanks and regards,
Ayona
From India, Delhi
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hello, I am still waiting for your suggestions, can anybody please throw light on this matter?
From India, Delhi
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From India, Delhi
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i need a quality evaluation form..its for a call centre.i saw abhisheks but that is not something im looking for. something more simple that can grade intro, opening,pitch,closing and rebuttals. if someone has one ,can i have a look at it just to get an idea of how i can make one. thankyou.
From Pakistan, Islamabad
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From Pakistan, Islamabad
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It would immensely help to give a reply, if you could state whether you are a student or employee and what is the evaluation about and its purpose. Have a nice day Simhan
From United Kingdom
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From United Kingdom
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Hi! This is Ms. Lipika..am new to this site...am a Team Leader in a BPO and i am looking for a simple and straightforward call quality evaluation form....my dept is an outbound call center wherein we make calls to customers and try and get them interested in online colleges...so i need basic parameters to evaluate the calls esp where they have made a sale...anyone to help me out with this?
From India, Visakhapatnam
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From India, Visakhapatnam
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Hi All, Find attached the Quality Audit form Regards, Divya
From India, Madras
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From India, Madras
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I need Quality Score card for Survey Process Can some one help. On all the aspect’s Like Process Knowledge, V/A
From India, Bangalore
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From India, Bangalore
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Dear Team I need Quality Internal Audit Check list. Please Any Idea or Document . Post
From India, Chennai
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From India, Chennai
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Hello Team, I require a format for call quality evaluation of call center agent.
From United States, Fairfield
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From United States, Fairfield
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Please search the web; you will find many ideas for framing one. For example, I found a lot of ideas at https://www.talkdesk.com/blog/sample...on-form-items/
From United Kingdom
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From United Kingdom
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Candidate Evaluation Form.doc