Hi, Recently I joined a call center in Q.A and I often see one agent with a bad attitude towards everyone and including the seniors. His performance is good but annoying and, how do I fix this.
From India, Vadodara
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From India, Vadodara
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Dear William, Can you please let us know the clear picture by giving examples so that we will be able to share some inputs?
From India, Madurai
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159From India, Madurai
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Refer to this thread: https://www.citehr.com/463633-hr-iss...ml#post2065982
Please let me know if you need any further assistance.
From India, Delhi
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Please let me know if you need any further assistance.
From India, Delhi
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The agent does perform but has attendance problem, and would never respect the senior or the MD, whenever they are near his work station.
From India, Vadodara
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From India, Vadodara
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Dear All,
The organizational culture and working behavior of an organization are shaped by its senior management. In addressing this issue, the senior management, particularly the Managing Director (MD) and his supervisor, should take action.
Thank you.
From Singapore, Singapore
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The organizational culture and working behavior of an organization are shaped by its senior management. In addressing this issue, the senior management, particularly the Managing Director (MD) and his supervisor, should take action.
Thank you.
From Singapore, Singapore
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Dear William,
Could you please give us a clear picture by providing examples so that we will be able to contribute some insights?
It is one of the most severe problems in society. You must be aware that one city in Tamil Nadu has been awarded the highest score for "Abuse of Elders" in every sense. It is not that they have to be a burden; even a good breadwinner receives the same treatment. This social change is due to children of today growing up in a variety of households and different family systems. A number of these families, such as one-child families, single-parent families, or families with diverse backgrounds or widows, contribute to the rise of the latest sought-after nuclear family model where both parents are employed without any elders present. The child is often left feeling neglected and may develop a hatred towards elders who do not care for them. These are some of the main concerns regarding the present behavioral crisis in society, workplaces, and educational settings.
We look forward to receiving a comprehensive overview from you.
From India, Madras
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Could you please give us a clear picture by providing examples so that we will be able to contribute some insights?
It is one of the most severe problems in society. You must be aware that one city in Tamil Nadu has been awarded the highest score for "Abuse of Elders" in every sense. It is not that they have to be a burden; even a good breadwinner receives the same treatment. This social change is due to children of today growing up in a variety of households and different family systems. A number of these families, such as one-child families, single-parent families, or families with diverse backgrounds or widows, contribute to the rise of the latest sought-after nuclear family model where both parents are employed without any elders present. The child is often left feeling neglected and may develop a hatred towards elders who do not care for them. These are some of the main concerns regarding the present behavioral crisis in society, workplaces, and educational settings.
We look forward to receiving a comprehensive overview from you.
From India, Madras
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Dear William,
As rightly pointed out by Shri V. Muthukrishnan, a nuclear family is the root cause of such behavioral patterns. In earlier generations, people used to live in joint families, where elders monitored children's behavior and corrected them immediately when erratic behavior was observed. Nowadays, due to changing social and cultural patterns, fluctuating economies, and various other reasons, people prefer to live in nuclear families. Both parents are compelled to work to meet various familial demands. Good behavior is taught at home by the mother to the child. Since family priorities have changed, eventually, there is no one in the family to properly groom the child. In most families, parents themselves are not behaving properly, so how can the child be expected to become a good citizen? That is why employees must be trained/counseled for good work etiquette.
Regards, Madhusudan
From India, Vijayawada
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As rightly pointed out by Shri V. Muthukrishnan, a nuclear family is the root cause of such behavioral patterns. In earlier generations, people used to live in joint families, where elders monitored children's behavior and corrected them immediately when erratic behavior was observed. Nowadays, due to changing social and cultural patterns, fluctuating economies, and various other reasons, people prefer to live in nuclear families. Both parents are compelled to work to meet various familial demands. Good behavior is taught at home by the mother to the child. Since family priorities have changed, eventually, there is no one in the family to properly groom the child. In most families, parents themselves are not behaving properly, so how can the child be expected to become a good citizen? That is why employees must be trained/counseled for good work etiquette.
Regards, Madhusudan
From India, Vijayawada
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Well, call centers often have their training department where they train their employees for soft skills along with other duties. Here, it appears that his behavior may be a little rude or tolerable at some level. If you provide a few examples of his bad behavior, it will be easier to offer you a solution or suggestion.
From India, Lucknow
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From India, Lucknow
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Hi there,
I believe the employee may be facing issues related to resentment or personal challenges, either in their personal life or in the professional sphere. It is crucial to address these issues first, following which the implications of their actions on themselves, their team, and the organization should be highlighted. Encourage the individual to realign with their personal values, those of their team, and the organization as a whole, in order to grasp the broader perspective.
Regards,
Sanjiv
From India, Pune
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I believe the employee may be facing issues related to resentment or personal challenges, either in their personal life or in the professional sphere. It is crucial to address these issues first, following which the implications of their actions on themselves, their team, and the organization should be highlighted. Encourage the individual to realign with their personal values, those of their team, and the organization as a whole, in order to grasp the broader perspective.
Regards,
Sanjiv
From India, Pune
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Dear William,
I am amazed that you have not given enough details even after people have requested it. Let me ask you a few specific questions. Who are you to judge whether someone's behavior is disrespectful or not when the MD tolerates it? Is it a Quality Assurance (QA) issue? If not, do not try to meddle in affairs not within your domain.
Let me give an example from my experience of a case that appeared disrespectful but was not to the person involved. In the English language, we do not have words for addressing seniors respectfully. However, in Indian languages, we do. Our helper (Peon) would address my boss as "Vasu baappa" (Vasu come), in Kannada. The helper's mother tongue was Telugu. We usually use the term "banni" for elders and seniors. The root verb is "ba". When I raised the issue with him, he said, "What is wrong? I have addressed him as 'appa' (ba + appa). Appa means father. I have given him the respect that I give to my father."
So, unless the MD or others ask you to do something about it, do not bother yourself.
From United Kingdom
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I am amazed that you have not given enough details even after people have requested it. Let me ask you a few specific questions. Who are you to judge whether someone's behavior is disrespectful or not when the MD tolerates it? Is it a Quality Assurance (QA) issue? If not, do not try to meddle in affairs not within your domain.
Let me give an example from my experience of a case that appeared disrespectful but was not to the person involved. In the English language, we do not have words for addressing seniors respectfully. However, in Indian languages, we do. Our helper (Peon) would address my boss as "Vasu baappa" (Vasu come), in Kannada. The helper's mother tongue was Telugu. We usually use the term "banni" for elders and seniors. The root verb is "ba". When I raised the issue with him, he said, "What is wrong? I have addressed him as 'appa' (ba + appa). Appa means father. I have given him the respect that I give to my father."
So, unless the MD or others ask you to do something about it, do not bother yourself.
From United Kingdom
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Attitude.ppt
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