Hi All, I am a pre-process trainer for outbound process and I took this role recently.Please help me with pre process training guidelines, so that I can handle this profile effectively.
From India, Mumbai
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From India, Mumbai
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Dear Priya,
Please consider the following suggestions:
1. Vertical/Industry Knowledge
2. Client information
3. Information about the culture of the country the client belongs to or the target customer base
4. Communication (verbal/written) as required in the role
5. Legal purviews for the job - For example, if it's into Car Insurance selling, then certain laws related to that
6. Data Protection Act
7. Behavioural - Emotional Intelligence (Escalations handling)
Regards,
(Cite Contribution)
From India, Mumbai
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1872Please consider the following suggestions:
1. Vertical/Industry Knowledge
2. Client information
3. Information about the culture of the country the client belongs to or the target customer base
4. Communication (verbal/written) as required in the role
5. Legal purviews for the job - For example, if it's into Car Insurance selling, then certain laws related to that
6. Data Protection Act
7. Behavioural - Emotional Intelligence (Escalations handling)
Regards,
(Cite Contribution)
From India, Mumbai
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