I have attached an informative materials which explains Employee Turnover to all means. Hope this would be useful to all...
From India, Bangalore
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482From India, Bangalore
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It's an informative article. However, I feel that in today's dynamic world, many of the parameters evaluated may or may not remain valid. We need to establish a new set of paradigms and parameters to align with the dynamic requirements. Do you have any new parameters that reflect dynamism? Please advise.
From India, Delhi
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From India, Delhi
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Dear Kevin,
You should check the link posted below. I hope this will be helpful.
http://drops.dagstuhl.de/volltexte/2...tract.1888.pdf
From India, Bangalore
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You should check the link posted below. I hope this will be helpful.
http://drops.dagstuhl.de/volltexte/2...tract.1888.pdf
From India, Bangalore
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Dear all,
Kindly provide me with detailed job descriptions for a Front Desk Officer, Admin/Office Assistant, and Head of Admin Services. I would be grateful to receive it as soon as possible. Thank you all for your support.
Best regards, [Your Name]
From Nigeria, Lagos
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Kindly provide me with detailed job descriptions for a Front Desk Officer, Admin/Office Assistant, and Head of Admin Services. I would be grateful to receive it as soon as possible. Thank you all for your support.
Best regards, [Your Name]
From Nigeria, Lagos
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Dear Noria,
The job description for a Front Desk Officer/Manager is as follows:
1. Supervise full front desk services for passengers.
2. Control cabin occupancy in conjunction with the Charter Manager.
3. Administer passenger complaints, including:
- Cabin conditions and resolutions, whether requiring movement of passengers or repair direction via the relevant department. Changes of cabins should only be done with the agreement of the Charter Manager, who will calculate and advise on upgrade fees.
- Lost luggage: Initiate a search of the ship for luggage reported lost onboard, coordinating with the Chief Housekeeper.
- Airline Lost Luggage: Coordinate with the Port Agent who will act on behalf of the Charterer in tracking the luggage.
- Damaged Luggage: Examine the luggage and arrange for necessary repairs onboard if possible. All other complaints within the department's responsibility should be addressed.
- Passenger complaints involving other departments or exceeding the Front Desk Manager's responsibilities should be directed to the Hotel Director or coordinated with them.
4. Regularly check the work of Receptionists and provide coordination or assistance when necessary.
5. Be familiar with the ISM Manual and assist in audits conducted by shoreside personnel in the Department regularly.
6. Supervise the Information Desk to ensure Receptionists are courteous and professional in assisting passengers with inquiries.
7. Fully supervise and control the embarkation/disembarkation process of passengers in coordination with the Hotel Director, Security, and Entertainment Manager.
8. Coordinate with the Financial Controller on matters related to passenger account payments.
9. Control departmental budget by managing supplies and maintaining inventory levels.
10. Conduct induction and training for newly joined personnel in the department and monitor their performance.
11. General administration of the Front Desk department.
12. Conduct evaluations and training while maintaining orderly records.
13. Ensure Front Desk Office personnel adhere to uniform and personal hygiene standards.
14. Evaluate and appraise staff according to evaluation standards. Send the appraisal to the Personnel Manager of the company.
Please review the revised job description and let me know if any additional changes are needed.
Thank you.
From India, Bangalore
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The job description for a Front Desk Officer/Manager is as follows:
1. Supervise full front desk services for passengers.
2. Control cabin occupancy in conjunction with the Charter Manager.
3. Administer passenger complaints, including:
- Cabin conditions and resolutions, whether requiring movement of passengers or repair direction via the relevant department. Changes of cabins should only be done with the agreement of the Charter Manager, who will calculate and advise on upgrade fees.
- Lost luggage: Initiate a search of the ship for luggage reported lost onboard, coordinating with the Chief Housekeeper.
- Airline Lost Luggage: Coordinate with the Port Agent who will act on behalf of the Charterer in tracking the luggage.
- Damaged Luggage: Examine the luggage and arrange for necessary repairs onboard if possible. All other complaints within the department's responsibility should be addressed.
- Passenger complaints involving other departments or exceeding the Front Desk Manager's responsibilities should be directed to the Hotel Director or coordinated with them.
4. Regularly check the work of Receptionists and provide coordination or assistance when necessary.
5. Be familiar with the ISM Manual and assist in audits conducted by shoreside personnel in the Department regularly.
6. Supervise the Information Desk to ensure Receptionists are courteous and professional in assisting passengers with inquiries.
7. Fully supervise and control the embarkation/disembarkation process of passengers in coordination with the Hotel Director, Security, and Entertainment Manager.
8. Coordinate with the Financial Controller on matters related to passenger account payments.
9. Control departmental budget by managing supplies and maintaining inventory levels.
10. Conduct induction and training for newly joined personnel in the department and monitor their performance.
11. General administration of the Front Desk department.
12. Conduct evaluations and training while maintaining orderly records.
13. Ensure Front Desk Office personnel adhere to uniform and personal hygiene standards.
14. Evaluate and appraise staff according to evaluation standards. Send the appraisal to the Personnel Manager of the company.
Please review the revised job description and let me know if any additional changes are needed.
Thank you.
From India, Bangalore
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Dear Noria,
The job description of Head of Admin in a service industry is,
To the Chief Officers Management Team as appropriate to the allocation of portfolios.
To assist a nominated lead Director or the Chief Executive in the process of strategy
review
To manage a portfolio of services that achieves a performance management culture
throughout the Council to stretch the council in key areas and drive the continuous
improvement of services
To develop and implement service and financial plans to provide cost effective services
which deliver agreed objectives, priorities and improvements in the context of council
strategies and plans. To ensure stretching targets and measurable outcomes are agreed
with the appropriate Director and that these are properly and regularly monitored and
managed through the Service Planning Process.
To consult, communicate and encourage regular feedback from customers to ensure
high levels of customer satisfaction.
To contribute to debate and ideas in develop existing and new policies and projects to
enable the council to effectively fulfil its objectives
To ensure appropriate advice and guidance is given to the council and its employees at
all levels
To secure best use of the councils resources in fulfilling the councils objectives
To manage overall expenditure within the allocated service areas, achieve efficiency
savings and deliver a balanced budget.
To deliver services as necessary through the management of projects and project
teams.
To promote a positive organisational culture of empowerment, creativity and innovation,
which challenges existing ways of working, promotes change and recognises and
rewards success
To effectively manage, empower, appraise and develop a range of direct reports and
ensure these processes take place at all levels.
To take over control for a service area where it is deemed necessary to do so in crisis or
through service failure.
To have an area focus to the delivery of council services as required.
To work in partnership to deliver high quality, cost effective and joined up services
tailored to meet the diverse range of customer needs
To be an effective ambassador for the council in all relationships necessary to support
the objectives and accountability of the post.
SPECIFIC DUTIES AND RESPONSIBILITIES
· Effectively contributing to the corporate management of the Council through
the delivery of a sustainable, modernizing Organizational Development
Service, that includes the Communications, HR, ICT and Performance
Management Sections.
· Acting as a catalyst for change through innovation and challenge, creating
Organization Development Strategies that enable the Council to deliver its
vision through the creation of a shared sense of purpose and an
environment which motivates and develops skills and transforms the
management and quality of the Council’s services.
· Contributing to the Council’s agenda for business transformation by
identifying and improving performance in order to increase the productivity
and efficiency of the Council and to support the delivery of the Council’s
aims and objectives.
From India, Bangalore
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The job description of Head of Admin in a service industry is,
To the Chief Officers Management Team as appropriate to the allocation of portfolios.
To assist a nominated lead Director or the Chief Executive in the process of strategy
review
To manage a portfolio of services that achieves a performance management culture
throughout the Council to stretch the council in key areas and drive the continuous
improvement of services
To develop and implement service and financial plans to provide cost effective services
which deliver agreed objectives, priorities and improvements in the context of council
strategies and plans. To ensure stretching targets and measurable outcomes are agreed
with the appropriate Director and that these are properly and regularly monitored and
managed through the Service Planning Process.
To consult, communicate and encourage regular feedback from customers to ensure
high levels of customer satisfaction.
To contribute to debate and ideas in develop existing and new policies and projects to
enable the council to effectively fulfil its objectives
To ensure appropriate advice and guidance is given to the council and its employees at
all levels
To secure best use of the councils resources in fulfilling the councils objectives
To manage overall expenditure within the allocated service areas, achieve efficiency
savings and deliver a balanced budget.
To deliver services as necessary through the management of projects and project
teams.
To promote a positive organisational culture of empowerment, creativity and innovation,
which challenges existing ways of working, promotes change and recognises and
rewards success
To effectively manage, empower, appraise and develop a range of direct reports and
ensure these processes take place at all levels.
To take over control for a service area where it is deemed necessary to do so in crisis or
through service failure.
To have an area focus to the delivery of council services as required.
To work in partnership to deliver high quality, cost effective and joined up services
tailored to meet the diverse range of customer needs
To be an effective ambassador for the council in all relationships necessary to support
the objectives and accountability of the post.
SPECIFIC DUTIES AND RESPONSIBILITIES
· Effectively contributing to the corporate management of the Council through
the delivery of a sustainable, modernizing Organizational Development
Service, that includes the Communications, HR, ICT and Performance
Management Sections.
· Acting as a catalyst for change through innovation and challenge, creating
Organization Development Strategies that enable the Council to deliver its
vision through the creation of a shared sense of purpose and an
environment which motivates and develops skills and transforms the
management and quality of the Council’s services.
· Contributing to the Council’s agenda for business transformation by
identifying and improving performance in order to increase the productivity
and efficiency of the Council and to support the delivery of the Council’s
aims and objectives.
From India, Bangalore
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