Hello Members,
I am not an HR expert, just been in the field for a couple of years.
First of all I need to apologize to all consultants on behalf of BAD CORPORATE HR people. I had the most wierd experience today.
I am a corporate HR, and we are planning to conduct a training for our garment unit. So before going ahead for final confirmation of the proposal and deciding the date, I was asked to do a reference check by my Managing Director on teh outcome of the training....
I called the HR of Gupta Garments (I believe her name is Rita or Tina) Please see teh dialogues below:
Asha (ME) : Hello, this is Asha. I am calling from a Garment Manufacturig company, this is regarding...
Tina: Stop...what you want? call me after half an hour okay. DOnt disturb me
...after half an hour...
Asha: Hi Ma'am, I called you a while ago.
Tina: Look I dont want your service. Keep the phone. Please dont call..
Good she was not in front of me. That lady did not even have the least courtesy to listen to what I am trying to say... Finally I had to talk to the Managing Director Mr. Puneet Gupta - a very Professional person. I told him that I was seeking his reference on the Training institute and whether he would recommend us also to go in for it..He is a very well mannered, professional, down to earth person
I finally called Tina and told her (even b4 she could say something) That I have spoken to Mr. Punnet.. She knew then how to handle the call professionally after that.
-----------
I understand all Recruitment consultants must be going through the same thing... I believe professional HR's don't respond this way.
However tip from my end is: Just let them know if you will have to talk to the Managing Director (Just in case they try to act smart) They will keep quiet.
Second Wierd Experience:
I had to an employee background check with Premier Evolvics - a reputed Organization. Each time I try calling they used to say HR is away, HR is on leave..
Today I got a response HR is on another call... I told the operator that getting this info is my job and I don't mind even staying on hold for the whole day.. he directed me to her number. The HR lady there (Deepa), gave me the weirdest response "Ya, this is a waste of time for me. I don't like giving old employee details"
What an HR?
I should have not mentioned the names... But I feel people (who so ever - Corporate or Consultant) needs to be professional. After all, we are employees and representing our company, we should not spoil the image of the company.
Gupta Garments is a well-known garments company and I would definitely say its a good Management (Specifically to mention abt Mr. Puneet Gupta) ..but people in the lower level and spoiling the image like anything.
Premier evolves too is a reputed company and trust me anyone would like to work there - but such kind of people in the low level, literally spoil the image.
If people at the lower levels are not approachable... no one will have a good opinion about the company itself.
From India, Madras
54I am not an HR expert, just been in the field for a couple of years.
First of all I need to apologize to all consultants on behalf of BAD CORPORATE HR people. I had the most wierd experience today.
I am a corporate HR, and we are planning to conduct a training for our garment unit. So before going ahead for final confirmation of the proposal and deciding the date, I was asked to do a reference check by my Managing Director on teh outcome of the training....
I called the HR of Gupta Garments (I believe her name is Rita or Tina) Please see teh dialogues below:
Asha (ME) : Hello, this is Asha. I am calling from a Garment Manufacturig company, this is regarding...
Tina: Stop...what you want? call me after half an hour okay. DOnt disturb me
...after half an hour...
Asha: Hi Ma'am, I called you a while ago.
Tina: Look I dont want your service. Keep the phone. Please dont call..
Good she was not in front of me. That lady did not even have the least courtesy to listen to what I am trying to say... Finally I had to talk to the Managing Director Mr. Puneet Gupta - a very Professional person. I told him that I was seeking his reference on the Training institute and whether he would recommend us also to go in for it..He is a very well mannered, professional, down to earth person
I finally called Tina and told her (even b4 she could say something) That I have spoken to Mr. Punnet.. She knew then how to handle the call professionally after that.
-----------
I understand all Recruitment consultants must be going through the same thing... I believe professional HR's don't respond this way.
However tip from my end is: Just let them know if you will have to talk to the Managing Director (Just in case they try to act smart) They will keep quiet.
Second Wierd Experience:
I had to an employee background check with Premier Evolvics - a reputed Organization. Each time I try calling they used to say HR is away, HR is on leave..
Today I got a response HR is on another call... I told the operator that getting this info is my job and I don't mind even staying on hold for the whole day.. he directed me to her number. The HR lady there (Deepa), gave me the weirdest response "Ya, this is a waste of time for me. I don't like giving old employee details"
What an HR?
I should have not mentioned the names... But I feel people (who so ever - Corporate or Consultant) needs to be professional. After all, we are employees and representing our company, we should not spoil the image of the company.
Gupta Garments is a well-known garments company and I would definitely say its a good Management (Specifically to mention abt Mr. Puneet Gupta) ..but people in the lower level and spoiling the image like anything.
Premier evolves too is a reputed company and trust me anyone would like to work there - but such kind of people in the low level, literally spoil the image.
If people at the lower levels are not approachable... no one will have a good opinion about the company itself.
From India, Madras
Yes very correct
People at lower level spoil the image of company and to a extent company is responsible for this.
even though the company policy is there for professional conduct.
But i think compnay is responsible for this to extent,by not dividing work properly.
Or by overloding employee, or by Making work culture unprofessional.
In my company ,people dont hesitate to manhandle other employees and , owner
dont have any action for this as the guilty employee is useful to him.
Difficult people to handle,But being HR we can help company to reduce these problems.
Regards
Pratap kamble
From India, Pune
People at lower level spoil the image of company and to a extent company is responsible for this.
even though the company policy is there for professional conduct.
But i think compnay is responsible for this to extent,by not dividing work properly.
Or by overloding employee, or by Making work culture unprofessional.
In my company ,people dont hesitate to manhandle other employees and , owner
dont have any action for this as the guilty employee is useful to him.
Difficult people to handle,But being HR we can help company to reduce these problems.
Regards
Pratap kamble
From India, Pune
... The mistake is in the hiring part .. I guess so Pratap.
The owner / boss / MD is not aware of such a behavior... and its so bad.
I urge every one here (specifically HRs) to ensure that such behavior is not used on consultants, customers, prospective candidates. Maybe we receive 100 calls from consultants, but dont carry their curse. I was hurt not for myself...but I realized that there are bad corporate HRs - and I feel that there are a 100 consultants out there who probably deserve a corporate role...
really bad on the corporate HR's end... Now I understand why there weious posts were previous posts where consultants vented their feelings out.
From India, Madras
The owner / boss / MD is not aware of such a behavior... and its so bad.
I urge every one here (specifically HRs) to ensure that such behavior is not used on consultants, customers, prospective candidates. Maybe we receive 100 calls from consultants, but dont carry their curse. I was hurt not for myself...but I realized that there are bad corporate HRs - and I feel that there are a 100 consultants out there who probably deserve a corporate role...
really bad on the corporate HR's end... Now I understand why there weious posts were previous posts where consultants vented their feelings out.
From India, Madras
Hi there,
Good examples, I hardly come across such people specially in mytime during 1980 and upto 2008 I found people in HR at large very cooperative to their counterparts in another organization. We did have competition but that was for knowledge base and achieveing excellence in our profession commitments.
But the examples indicates state of affairs today may be people are not satisfied with their job or frustrated.
Anyway our job is to help people to improvise themself for building better career. But this approach will definately harm this growth prospects of these candidates.
badlu
From Saudi Arabia
Good examples, I hardly come across such people specially in mytime during 1980 and upto 2008 I found people in HR at large very cooperative to their counterparts in another organization. We did have competition but that was for knowledge base and achieveing excellence in our profession commitments.
But the examples indicates state of affairs today may be people are not satisfied with their job or frustrated.
Anyway our job is to help people to improvise themself for building better career. But this approach will definately harm this growth prospects of these candidates.
badlu
From Saudi Arabia
Thanks Asha for the posting. That reminds me of my experience with a firm in UK, when I applied for a job as an Industrial Engineer in the late 1970s. The telephonist (the wife of the Operations Manager) told me that the job had been already filled (just based on the foreign accent). Then I asked my junior (a UK born Indian with English accent) to ring and check. He was told that the vacancy was still there and he was sent an application form. To cut the story short, I filled the application, was interviewed and even offered the job. Due to personal reasons I had declined the job.
You are right, people at the lower echelons can act in such ways.
Have a nice day
Simhan
From United Kingdom
You are right, people at the lower echelons can act in such ways.
Have a nice day
Simhan
From United Kingdom
Hi Ash Mathew,
I read your wierd experiences with awe/surprise and the same made me to put across my point of view as hereunder: -
a. The people in any (whether professional/semi professional organizations) come from different economic, social background and it is really a herculian task to imbibe good communication (or for that reason inter personal qualities).
b. I differ with you on the issue of only people in the lower strata of organization being responsible for spoiling the image of an organization.
c. In my humble interpretation any true professional firstly go by the book, then on the response of the other side and lastly intution plays a vital role (my point is the difference in your perception before getting the requisite info on the first instance and then I finally called Tina and told her (even b4 she could say something).
d. Yes we do face problem day in and day out especially when the tasks are time bound and there are numerous persons in the loop at any given time - but as it is evident from your mail in any public dealing "WE ARE NOT SUPPOSED TO LOOSE OUR COMPOSURE, WITS AND FIGHTING SPIRIT" as for others we represent the true face of organization we are representing.
e. Last but not least there are bound to be good and bad people everywhere (leaving aside bad corporate HR and I would like to appreciate your deep concern and optimism for positivitiy. Like by feeling so strongly and that too objectively you have put across your point of view in the most "HUMBLE PROFESSIONAL MANNER" speaks in volume about imbibed professionalism in YOU (I am including your organization as well). Others too can learn from your experience/s. All the best in all your future endeavours.
From India, Delhi
I read your wierd experiences with awe/surprise and the same made me to put across my point of view as hereunder: -
a. The people in any (whether professional/semi professional organizations) come from different economic, social background and it is really a herculian task to imbibe good communication (or for that reason inter personal qualities).
b. I differ with you on the issue of only people in the lower strata of organization being responsible for spoiling the image of an organization.
c. In my humble interpretation any true professional firstly go by the book, then on the response of the other side and lastly intution plays a vital role (my point is the difference in your perception before getting the requisite info on the first instance and then I finally called Tina and told her (even b4 she could say something).
d. Yes we do face problem day in and day out especially when the tasks are time bound and there are numerous persons in the loop at any given time - but as it is evident from your mail in any public dealing "WE ARE NOT SUPPOSED TO LOOSE OUR COMPOSURE, WITS AND FIGHTING SPIRIT" as for others we represent the true face of organization we are representing.
e. Last but not least there are bound to be good and bad people everywhere (leaving aside bad corporate HR and I would like to appreciate your deep concern and optimism for positivitiy. Like by feeling so strongly and that too objectively you have put across your point of view in the most "HUMBLE PROFESSIONAL MANNER" speaks in volume about imbibed professionalism in YOU (I am including your organization as well). Others too can learn from your experience/s. All the best in all your future endeavours.
From India, Delhi
Thanks Badlu & Mr. Simhan for Sharing your views.
Deepak - you are right, its not just junior people, but people at all levels who needs to be trained or advised while presenting themselves to the public.
Abt finally calling Tina- I had to call her from a different number - and start by only mentioning the name of the MD.. She felt sorry from within for being so Bad - but kind of did not even know how to handle it.
She was searching for words.
From India, Madras
Deepak - you are right, its not just junior people, but people at all levels who needs to be trained or advised while presenting themselves to the public.
Abt finally calling Tina- I had to call her from a different number - and start by only mentioning the name of the MD.. She felt sorry from within for being so Bad - but kind of did not even know how to handle it.
She was searching for words.
From India, Madras
Hi
This remminded me with a bad experience I've faced few years ago when I asked for my final interview feedback to the HR executive, Ms Manshi S from a software firm in Pune. I've appeard for 3 rounds of interviews & final interview was with the CEO. It went well but there was no feedback. Out of curiosity & anxiety I called her up, she was very rude, acted weired & put off the phone simply saying you are rejected, do not disturb me. I felt humiliated but the same time I decided that I'll be humble & polite with my candidate. Today I'm working with a tier 1 IT company in recruitments & I always make it a point to asnwer the queries of candidates & internal customers politely.
Sometimes there is a work pressure, or some other reasons, person may react in odd manner. but still as an HR I feel we are representing the organisation, the one who is contacting you from external world does ot have any other leads in the organisation. And no matter what so ever is the social status of the person contacting you, he deserves to be treated well. If he is a candidate to whom you are not going to meet in the future? why to insult him/ trhow the tantrums at him? He will definately carry bad image for you as well as the company thru out his career. [The way it happened with me!!!]
I too agree that junior HR's are not treating the candidates/ consultants well, I've seen many complaint e mails from the candidates to the seniors in the organisation regarding misbehavior of HR with them during the interview process. Recruitment consultants have also faced the similar kind of situation from the HR's. As HR we must treat every one properly & you can always point out if there is a mistake, but there has to be a decorum maintained by the juniors.
This remminded me with a bad experience I've faced few years ago when I asked for my final interview feedback to the HR executive, Ms Manshi S from a software firm in Pune. I've appeard for 3 rounds of interviews & final interview was with the CEO. It went well but there was no feedback. Out of curiosity & anxiety I called her up, she was very rude, acted weired & put off the phone simply saying you are rejected, do not disturb me. I felt humiliated but the same time I decided that I'll be humble & polite with my candidate. Today I'm working with a tier 1 IT company in recruitments & I always make it a point to asnwer the queries of candidates & internal customers politely.
Sometimes there is a work pressure, or some other reasons, person may react in odd manner. but still as an HR I feel we are representing the organisation, the one who is contacting you from external world does ot have any other leads in the organisation. And no matter what so ever is the social status of the person contacting you, he deserves to be treated well. If he is a candidate to whom you are not going to meet in the future? why to insult him/ trhow the tantrums at him? He will definately carry bad image for you as well as the company thru out his career. [The way it happened with me!!!]
I too agree that junior HR's are not treating the candidates/ consultants well, I've seen many complaint e mails from the candidates to the seniors in the organisation regarding misbehavior of HR with them during the interview process. Recruitment consultants have also faced the similar kind of situation from the HR's. As HR we must treat every one properly & you can always point out if there is a mistake, but there has to be a decorum maintained by the juniors.
Taz.India sounds very much like our dear citehr member Ravi.
Leaving that aside:
Dear Tax. India - whats the point in spoiling someone's career? At initial stages we are all in one way or the other less than expectations according to our employers/colleagues or even customers. Time and maturity help us master professionalism.
Like how d.sayli stated that people show their work pressure or become overly emotional over a silly issue - and this spoils the image they create for the company as such. It has to be very much observed by the mentors/counselors (they are people in leadership positions) who can help them grow professionally.
Its is not in spoiling someone's career you need to focus - but how to bring in professionalism.
Tnks.
From India, Madras
Leaving that aside:
Dear Tax. India - whats the point in spoiling someone's career? At initial stages we are all in one way or the other less than expectations according to our employers/colleagues or even customers. Time and maturity help us master professionalism.
Like how d.sayli stated that people show their work pressure or become overly emotional over a silly issue - and this spoils the image they create for the company as such. It has to be very much observed by the mentors/counselors (they are people in leadership positions) who can help them grow professionally.
Its is not in spoiling someone's career you need to focus - but how to bring in professionalism.
Tnks.
From India, Madras
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