Dear All,
I take this opportunity to introduce my self as Rajeshwar Pathak, Consultant HR, Middle Earth Consultants, Hyderabad
It has been our endeavor to facilitate professionals continuously with latest trends & practices making ways in their respective area of specialization. As part of it, we invite you to a one-day Seminar in aid of Concern India Foundation, to be held at Indian School of Business, Gachibowli, Hyderabad, on “Best Practices in Customer Care Management”.
The seminar will be presided over by top industry experts from ISB, ICFAI & MEC. The following dignitaries will be speaking in the seminar;
Mr.Vir Vijay Singh – Regional Head (South), Taj Group of Companies.
Mr.Nitin Sankar – Director, Middle Earth Consultants
Ms.Nandita Ashthana – Principal Consultant, Middle Earth Consultants
The participants will get an opportunity to learn about the professional best practices in customer care, assess how they fare vis-à-vis their counterparts from other companies working through competitions like Management Quiz & Case Analysis and help enhance their ability to take care of their customers.
Participation Fee
The participation fee for the seminar is Rs.6734/- (ST included) per individual.
Find below a brief on the program & entry form.
We would greatly appreciate an early and favorable response from you as we can accommodate limited participants to the Seminar.
Thanking you,
Yours sincerely,
Rajeshwar Pathak
Consultant - HR
Middle Earth Consultants
HYDERABAD.
e-mail:
# 9866135730 (M)
# 040-23552529/0696/0697 (O)
ENTRY FORM
Please fill in the form to confirm your participation along with the Cheque / Demand Draft in favour of Middle Earth Consultants Pvt. Ltd., Hyderabad and send to: Middle Earth Consultants, Plot No 52, Phase-1, Kamalapuri Colony, Hyderabad – 500073.
Participant Name : _________________________________________
Company Name : _________________________________________
Address :
__________________________________________
__________________________________________
Contact No. Off : ___________________________________________
Mobile : _____________________________________________
E-mail : _____________________________________________
Amount: Rs. 6734/-
Cheque / DD No. & Bank : ____________________________________
Seminar on
“Best Practices in Customer Care Management”
In aid of Concern India Foundation
In association with Middle Earth Consultants
to be held at INDIAN SCHOOL OF BUSINESS, Hyderabad.
Best Practices in Customer Care Management has undergone a sea change in the recent years. As the organizations are expanding across different horizons and the technology developing in leaps and bounds, customer care management has become more and more critical.
Discover how Best Practices in Customer Care Management have helped companies to be ahead in competition with their rivals?
Discover how to make every client connection a positive one. Our customer care management training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer care management courses also show you how to measure your organization’s ability to meet customer expectations.
Who Should Attend?
All managers associated with providing customer Care to companies
Major sections of the program
Section 1 – Conceptual Section
This section would be taken by global trainers who would be talking about the latest trends making a mark in customer care globally. They would cover
ü Latest trends in customer care globally
ü Path breaking concepts in customer care
ü Studies on global best practices of customer care
Section 2 – Benchmarking competitive Section
This section would be taken by customer care mangers of companies from India who would present some recent innovation and trends, which have made a difference. They would cover practices in
ü Technology usage in customer care
ü Metrics usage in customer care
ü People management in customer care
Each company would be allowed to make a presentation of 15 minutes to be able to compete for the Trendsetter award in customer care.
Concern India Foundation
Started in 1991, Concern India Foundation (Concern India Foundation) is a non-profit, public charitable trust that supports development-oriented organizations working for the disadvantaged.
Concern India Foundation believes the disadvantaged need opportunities not charity and provides financial and non-financial support to development-oriented organizations working at the grassroots level to bring about positive change.
Concern India Foundation focuses on the core issues essential to sustainable social development
· Education
· Health
· Community Development
· Environment
Concern India Foundation reaches out to more than 120 programs through its offices in Mumbai, Delhi, Hyderabad, Bangalore, Chennai, Kolkata and Pune. (Resource Centre)
Middle Earth Consultants
Middle Earth Consultants is one of the top skill building organizations in India with a presence in 13 cities that has trained over 20,000 professionals in more than 200 organizations such as Satyam, Indian School of Business, Infosys, Blue Dart, Crompton, ITC, Wipro, GE, Oracle, Volvo, LG, Dr Reddy’s Labs, Novartis etc
Our process includes both pre-training, expectation capture, customized program design, follow-up on transfer of learning, Certification, culture building, ROI on their Human Resources Intervention.
Date : 17th February’2007
Venue : Indian School of Business, Gachibowli, Hyderabad.
Timings : 8.30 am – 6.00 pm
From India, Delhi
I take this opportunity to introduce my self as Rajeshwar Pathak, Consultant HR, Middle Earth Consultants, Hyderabad
It has been our endeavor to facilitate professionals continuously with latest trends & practices making ways in their respective area of specialization. As part of it, we invite you to a one-day Seminar in aid of Concern India Foundation, to be held at Indian School of Business, Gachibowli, Hyderabad, on “Best Practices in Customer Care Management”.
The seminar will be presided over by top industry experts from ISB, ICFAI & MEC. The following dignitaries will be speaking in the seminar;
Mr.Vir Vijay Singh – Regional Head (South), Taj Group of Companies.
Mr.Nitin Sankar – Director, Middle Earth Consultants
Ms.Nandita Ashthana – Principal Consultant, Middle Earth Consultants
The participants will get an opportunity to learn about the professional best practices in customer care, assess how they fare vis-à-vis their counterparts from other companies working through competitions like Management Quiz & Case Analysis and help enhance their ability to take care of their customers.
Participation Fee
The participation fee for the seminar is Rs.6734/- (ST included) per individual.
Find below a brief on the program & entry form.
We would greatly appreciate an early and favorable response from you as we can accommodate limited participants to the Seminar.
Thanking you,
Yours sincerely,
Rajeshwar Pathak
Consultant - HR
Middle Earth Consultants
HYDERABAD.
e-mail:
# 9866135730 (M)
# 040-23552529/0696/0697 (O)
ENTRY FORM
Please fill in the form to confirm your participation along with the Cheque / Demand Draft in favour of Middle Earth Consultants Pvt. Ltd., Hyderabad and send to: Middle Earth Consultants, Plot No 52, Phase-1, Kamalapuri Colony, Hyderabad – 500073.
Participant Name : _________________________________________
Company Name : _________________________________________
Address :
__________________________________________
__________________________________________
Contact No. Off : ___________________________________________
Mobile : _____________________________________________
E-mail : _____________________________________________
Amount: Rs. 6734/-
Cheque / DD No. & Bank : ____________________________________
Seminar on
“Best Practices in Customer Care Management”
In aid of Concern India Foundation
In association with Middle Earth Consultants
to be held at INDIAN SCHOOL OF BUSINESS, Hyderabad.
Best Practices in Customer Care Management has undergone a sea change in the recent years. As the organizations are expanding across different horizons and the technology developing in leaps and bounds, customer care management has become more and more critical.
Discover how Best Practices in Customer Care Management have helped companies to be ahead in competition with their rivals?
Discover how to make every client connection a positive one. Our customer care management training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer care management courses also show you how to measure your organization’s ability to meet customer expectations.
Who Should Attend?
All managers associated with providing customer Care to companies
Major sections of the program
Section 1 – Conceptual Section
This section would be taken by global trainers who would be talking about the latest trends making a mark in customer care globally. They would cover
ü Latest trends in customer care globally
ü Path breaking concepts in customer care
ü Studies on global best practices of customer care
Section 2 – Benchmarking competitive Section
This section would be taken by customer care mangers of companies from India who would present some recent innovation and trends, which have made a difference. They would cover practices in
ü Technology usage in customer care
ü Metrics usage in customer care
ü People management in customer care
Each company would be allowed to make a presentation of 15 minutes to be able to compete for the Trendsetter award in customer care.
Concern India Foundation
Started in 1991, Concern India Foundation (Concern India Foundation) is a non-profit, public charitable trust that supports development-oriented organizations working for the disadvantaged.
Concern India Foundation believes the disadvantaged need opportunities not charity and provides financial and non-financial support to development-oriented organizations working at the grassroots level to bring about positive change.
Concern India Foundation focuses on the core issues essential to sustainable social development
· Education
· Health
· Community Development
· Environment
Concern India Foundation reaches out to more than 120 programs through its offices in Mumbai, Delhi, Hyderabad, Bangalore, Chennai, Kolkata and Pune. (Resource Centre)
Middle Earth Consultants
Middle Earth Consultants is one of the top skill building organizations in India with a presence in 13 cities that has trained over 20,000 professionals in more than 200 organizations such as Satyam, Indian School of Business, Infosys, Blue Dart, Crompton, ITC, Wipro, GE, Oracle, Volvo, LG, Dr Reddy’s Labs, Novartis etc
Our process includes both pre-training, expectation capture, customized program design, follow-up on transfer of learning, Certification, culture building, ROI on their Human Resources Intervention.
Date : 17th February’2007
Venue : Indian School of Business, Gachibowli, Hyderabad.
Timings : 8.30 am – 6.00 pm
From India, Delhi
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Innovative HR Practices-.doc