EPFiGMS – EPF i-GRIEVIENCE MAMAGEMENT SYSTEM
A Circular No. CSD-IV/epfigns/cer/2010/3576 dated 03/05 May 2010 (can be viewed at http://taxguru.in <link updated to site home> ) is issued by Employee Provident Fund Organization (Ministry of Labour & Employment, Govt of India) in relation to implementation to EPFiGMS. This circular is issued by the Central Provident Fund Commissioner to Additional / Regional Provident Fund Commissioners and related officers.
OBJECTIVE :-To provide a single window platform that is able to record, acknowledge, track/ monitor grievance until its final redressal.
MERITS
* Convenience to register the grievance or queries of subscribers I No spatial or temporal restriction involved.
* Access to the system from anywhere
* Paper Grievances can also be addressed.
* Helpful to field officers in managing the grievance.
* Tracking the movement of Registered grievance, to any of the office to which it is related
PROCEDURE
* Registration can be done directly by the subscriber online or
* Paper Grievance received locally in field office have to be mandatorily registered in the EPFiGMS or
* Grievance can also be registered through the facilitation centre or the PRO of each field office
* On registration of Grievance a Unique Registration Number is generated.
* Ownership of grievance lies with the office which has generated the grievance.
* Timeframe of 30 days for each office for redressal of grievance of grievance.
* If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse.
* Maximum time frame to a field officer for redressal / reply of grievance is 30 days from receipt
* If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse
* System allows handling of griev*ance involving two or more office e.g. transfer of pension cases where one office can handle only partial redressal and remaining needs to be done by other office
ADMINISTRATION ASPECTS
* It may be ensured System is not bypassed in handling local grievances.
* Necessary Logistic support is provided in each office.
* Facilitation Center/PRO of each office is equipped with system for registration of grievance of visiting subscribers.
* For effective implementation, the operation is performed under the supervision of officer in charge/ Nodal Grievance Officer.
* A detailed standard operating procedure is available for information and guidelines.
MONITORING OF GRIEVANCE
Designated Nodal grievance officers are as follows
* ACC Zone–Nodal Grievance officer for entire zone
* RPFC-I (In charge of Region)-Nodal Grievance officer for entire region
* Officer-In-Charge SRO-Nodal Grievance Officer for entire SRO
I have personally submitted query to checked the status of the Balance in my provident account on 05 July 2010 and on 09 July reply was posted online, which I checked by tracking it on the EPFiGMS. It is a very good scheme for all PF subscribers and every one shuld make good use of it.
From India, Chandigarh
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56A Circular No. CSD-IV/epfigns/cer/2010/3576 dated 03/05 May 2010 (can be viewed at http://taxguru.in <link updated to site home> ) is issued by Employee Provident Fund Organization (Ministry of Labour & Employment, Govt of India) in relation to implementation to EPFiGMS. This circular is issued by the Central Provident Fund Commissioner to Additional / Regional Provident Fund Commissioners and related officers.
OBJECTIVE :-To provide a single window platform that is able to record, acknowledge, track/ monitor grievance until its final redressal.
MERITS
* Convenience to register the grievance or queries of subscribers I No spatial or temporal restriction involved.
* Access to the system from anywhere
* Paper Grievances can also be addressed.
* Helpful to field officers in managing the grievance.
* Tracking the movement of Registered grievance, to any of the office to which it is related
PROCEDURE
* Registration can be done directly by the subscriber online or
* Paper Grievance received locally in field office have to be mandatorily registered in the EPFiGMS or
* Grievance can also be registered through the facilitation centre or the PRO of each field office
* On registration of Grievance a Unique Registration Number is generated.
* Ownership of grievance lies with the office which has generated the grievance.
* Timeframe of 30 days for each office for redressal of grievance of grievance.
* If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse.
* Maximum time frame to a field officer for redressal / reply of grievance is 30 days from receipt
* If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse
* System allows handling of griev*ance involving two or more office e.g. transfer of pension cases where one office can handle only partial redressal and remaining needs to be done by other office
ADMINISTRATION ASPECTS
* It may be ensured System is not bypassed in handling local grievances.
* Necessary Logistic support is provided in each office.
* Facilitation Center/PRO of each office is equipped with system for registration of grievance of visiting subscribers.
* For effective implementation, the operation is performed under the supervision of officer in charge/ Nodal Grievance Officer.
* A detailed standard operating procedure is available for information and guidelines.
MONITORING OF GRIEVANCE
Designated Nodal grievance officers are as follows
* ACC Zone–Nodal Grievance officer for entire zone
* RPFC-I (In charge of Region)-Nodal Grievance officer for entire region
* Officer-In-Charge SRO-Nodal Grievance Officer for entire SRO
I have personally submitted query to checked the status of the Balance in my provident account on 05 July 2010 and on 09 July reply was posted online, which I checked by tracking it on the EPFiGMS. It is a very good scheme for all PF subscribers and every one shuld make good use of it.
From India, Chandigarh
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After submission of PF Claim form, it takes a minimum of 45 days to get the amount credited to the bank account. If you entered your mobile number on your claim form, you will receive a message from the PF office. Otherwise, you can check your PF claim status on the EPF website.
Regards,
Vinayak Pai
HR Manager
From India, Bangalore
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Regards,
Vinayak Pai
HR Manager
From India, Bangalore
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Hi,
I left a company in August 2010 after serving a 15-day notice period as I was not a confirmed employee. I forwarded my PF form to them, but they are refusing to submit it to the PF office unless I give them some money. They are holding my one-month salary and using it as leverage to demand money from me, which I am not willing to do. As far as I know, no one can withhold our PF, so what should I do to move forward? Please guide me on the necessary steps.
Please help me.
From India
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I left a company in August 2010 after serving a 15-day notice period as I was not a confirmed employee. I forwarded my PF form to them, but they are refusing to submit it to the PF office unless I give them some money. They are holding my one-month salary and using it as leverage to demand money from me, which I am not willing to do. As far as I know, no one can withhold our PF, so what should I do to move forward? Please guide me on the necessary steps.
Please help me.
From India
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