Hi,
It depends on the role of the employee, if it is a service delivery role then it having a weigtage of 70% quality related to deliverables and 30% quantity related to time and cost. If it is a sales role then 70% would go to the revenue targets and 30% on the quality of the customer to the brand image that prospect would bring in.
Regards
Srinivasa Babu
Lead Consultant
Best of Breed Software Solutions Pvt Ltd
From India, Bangalore
It depends on the role of the employee, if it is a service delivery role then it having a weigtage of 70% quality related to deliverables and 30% quantity related to time and cost. If it is a sales role then 70% would go to the revenue targets and 30% on the quality of the customer to the brand image that prospect would bring in.
Regards
Srinivasa Babu
Lead Consultant
Best of Breed Software Solutions Pvt Ltd
From India, Bangalore
Whether the performance of the employee has to be judged on the quality of his work or quantity or both is best left to the manager, department head. Its something which can be only decided by looking at the need of the organization and the job role.
I think the original question if reframed as "Should an employee's performance appraisal be measures solely on qualitative parameters or quantitative parameters?" would be a much more interesting debate.
I have often seen organizations trying to measure everything and trying to come up with complex performance evaluation systems while in reality a lot of evaluation is done on subjective parameters.
We at EazeWork provide web based HRMS solutions which help measuring performance both qualitatively and quantitatively.
Regards
From India, Delhi
3I think the original question if reframed as "Should an employee's performance appraisal be measures solely on qualitative parameters or quantitative parameters?" would be a much more interesting debate.
I have often seen organizations trying to measure everything and trying to come up with complex performance evaluation systems while in reality a lot of evaluation is done on subjective parameters.
We at EazeWork provide web based HRMS solutions which help measuring performance both qualitatively and quantitatively.
Regards
From India, Delhi
Dear friends,
Producing quantity of items without showing attention to quality, over a period of time will end up in Zero quantity i.e., No order.
In other side, Concentrating only on Quality without giving importance for required output(Quantity/ Result) we can not meet the numbers / requirement in the market.
In general, Quality and Quantity are equally important to each other and interlinked.
In performance appraisal process, we shall take few KPIs on Quantity and few KPIs on Qualitity. We have to treat each KPIs separately and at the end both will result in overall performance.
S.Prabhu.
From India, Madras
Producing quantity of items without showing attention to quality, over a period of time will end up in Zero quantity i.e., No order.
In other side, Concentrating only on Quality without giving importance for required output(Quantity/ Result) we can not meet the numbers / requirement in the market.
In general, Quality and Quantity are equally important to each other and interlinked.
In performance appraisal process, we shall take few KPIs on Quantity and few KPIs on Qualitity. We have to treat each KPIs separately and at the end both will result in overall performance.
S.Prabhu.
From India, Madras
This question was answered in 1950s by Akio Morita/ Sony.. he understood the value of quality then. bare minimum 3 KPIs should be used to capture any task as per MBNQA. cost is one of them
From India, Delhi
From India, Delhi
Hi Simhan,
there are numerous products and services in developing countries wherein quality still takes a backseat.
for eg automotive spares: one category is made by the manufacturer/ OEM, another is a poor copy ..
the poor copy gets sold more due to immediate price differential
in pharmaceuticals, majority of the players are in generics not branding..
Ergonomics (the vast majority of furniture avl is non ergonomic )
so their KPIs would be different from the leading players.
there was a good case study on "agarbattis" carried out in AIMA journal..
only now, after a gap of 50 years, the manufacturers have started training people/ increased their wages/ specifying quality specs for raw materials and finished stuff.
see the case study of nokia, it was earlier the number 1 brand...
it was too late in bringing out dual sim phones and other features which led the east asian manufacturers to roll out cheap n feature rich models for the masses.
From India, Delhi
there are numerous products and services in developing countries wherein quality still takes a backseat.
for eg automotive spares: one category is made by the manufacturer/ OEM, another is a poor copy ..
the poor copy gets sold more due to immediate price differential
in pharmaceuticals, majority of the players are in generics not branding..
Ergonomics (the vast majority of furniture avl is non ergonomic )
so their KPIs would be different from the leading players.
there was a good case study on "agarbattis" carried out in AIMA journal..
only now, after a gap of 50 years, the manufacturers have started training people/ increased their wages/ specifying quality specs for raw materials and finished stuff.
see the case study of nokia, it was earlier the number 1 brand...
it was too late in bringing out dual sim phones and other features which led the east asian manufacturers to roll out cheap n feature rich models for the masses.
From India, Delhi
Dear Surya Vrat Rana,
I read your above post addressed to me. It was not clear as to what point you were trying to make or impress on me. Please see "about-us" in my signature to know my background.
I usually do not directly answer short questions raised, when people do not give enough information about the scenario and/or the motive behind the question raised. For example, PDPU has not answered quesries raised in this thread, after posing the question on 25 April.
From United Kingdom
I read your above post addressed to me. It was not clear as to what point you were trying to make or impress on me. Please see "about-us" in my signature to know my background.
I usually do not directly answer short questions raised, when people do not give enough information about the scenario and/or the motive behind the question raised. For example, PDPU has not answered quesries raised in this thread, after posing the question on 25 April.
From United Kingdom
Dear Mr Narsimhan,
your statement: It was not clear as to what point you were trying to make or impress on me...
my answer:
I followed the link in your signature and so addressed yourself as "mr narsimhan".
i have read all the posts on the subject carefully including yours. You have reaffirmed that quality is more imp.
i have begun my post with the first sentence which highlights a differing scenario " there are numerous products and services in developing countries wherein quality still takes a backseat"...
and i have shared a few examples..
----------------------------------------------------------------------------------------------------------------------------
statement 2:
I usually do not directly answer short questions raised, when people do not give enough information about the scenario and/or the motive behind the question raised. For example, PDPU has not answered quesries raised in this thread, after posing the question on 25 April.
my answer: i have nothing to say on this since i dont have a role.
warm regards
surya
From India, Delhi
your statement: It was not clear as to what point you were trying to make or impress on me...
my answer:
I followed the link in your signature and so addressed yourself as "mr narsimhan".
i have read all the posts on the subject carefully including yours. You have reaffirmed that quality is more imp.
i have begun my post with the first sentence which highlights a differing scenario " there are numerous products and services in developing countries wherein quality still takes a backseat"...
and i have shared a few examples..
----------------------------------------------------------------------------------------------------------------------------
statement 2:
I usually do not directly answer short questions raised, when people do not give enough information about the scenario and/or the motive behind the question raised. For example, PDPU has not answered quesries raised in this thread, after posing the question on 25 April.
my answer: i have nothing to say on this since i dont have a role.
warm regards
surya
From India, Delhi
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