I am looking for a template that can be used for capturing client feedback regarding resources' performance on client projects deployed at client sites.
Most of our resources work directly with client counterparts. The managers within the organization, to whom they are aligned, have little visibility of the work such resources do on a day-to-day basis. In such cases, it is important to have client feedback to carry out the annual appraisal process for these resources.
From India, New Delhi
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Most of our resources work directly with client counterparts. The managers within the organization, to whom they are aligned, have little visibility of the work such resources do on a day-to-day basis. In such cases, it is important to have client feedback to carry out the annual appraisal process for these resources.
From India, New Delhi
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Dear member,
We, the members of this forum, are outsiders and do not know the nature of the work that your employees do at the site. What is the nature of your industry? Why are employees required to work at the client site?
If you want to measure the quality of the work rendered by the employees working at the site, then I recommend you ask these questions to the managers (from the client side) to whom these employees report. Various managers will give various replies. You may compile the replies and make a template.
Secondly, you may talk to the HR of the client to know how to measure the work.
Thirdly, suppose if the employees were to work at your company premises, then to whom would they have reported, and how would the reporting manager have measured the work of those employees? Therefore, ask these questions to someone from your own company also.
Lastly, about maintaining anonymity while uploading your post. This type of query does not merit anonymity. The facility of making a post anonymous is provided to the members who wish to write something negative about their workplace or company. It could be workplace harassment, bullying, etc. Your post does not come under that category. Therefore, making your post anonymous was a misplaced action. Please use this facility sparingly.
Thanks,
Dinesh Divekar
From India, Bangalore
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8031We, the members of this forum, are outsiders and do not know the nature of the work that your employees do at the site. What is the nature of your industry? Why are employees required to work at the client site?
If you want to measure the quality of the work rendered by the employees working at the site, then I recommend you ask these questions to the managers (from the client side) to whom these employees report. Various managers will give various replies. You may compile the replies and make a template.
Secondly, you may talk to the HR of the client to know how to measure the work.
Thirdly, suppose if the employees were to work at your company premises, then to whom would they have reported, and how would the reporting manager have measured the work of those employees? Therefore, ask these questions to someone from your own company also.
Lastly, about maintaining anonymity while uploading your post. This type of query does not merit anonymity. The facility of making a post anonymous is provided to the members who wish to write something negative about their workplace or company. It could be workplace harassment, bullying, etc. Your post does not come under that category. Therefore, making your post anonymous was a misplaced action. Please use this facility sparingly.
Thanks,
Dinesh Divekar
From India, Bangalore
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