Hi Guys,
I am new to the forum. I have joined as team leader in an international call centre. We have a downtime of 3-4 weeks between projects, wherein our agents sit idle. Could you guys help me out with ideas on how to handle agents during this time? I am thinking of training...but again, wouldn't this get irritating after a while? It would be great if you guys could help me out with ideas...
Thanks a lot...
From India, Madras
I am new to the forum. I have joined as team leader in an international call centre. We have a downtime of 3-4 weeks between projects, wherein our agents sit idle. Could you guys help me out with ideas on how to handle agents during this time? I am thinking of training...but again, wouldn't this get irritating after a while? It would be great if you guys could help me out with ideas...
Thanks a lot...
From India, Madras
Dear.../
Idle employees are best occupied when they create a project about future developments in jobs that they are currently handling and presenting one on the same in workshop format rather than using trng progrms from outside.
With best rgds
suj
From India, Nagpur
Idle employees are best occupied when they create a project about future developments in jobs that they are currently handling and presenting one on the same in workshop format rather than using trng progrms from outside.
With best rgds
suj
From India, Nagpur
Dear Rinu,
These are the few ways to engage the idle employee:
a) give them training on Presentation skills or Train the Trainer.
b) Idle employee can be told to prepare training programme and deliver it to other employees
c) Involve them into recruitment or preparation of Recruitment Manual.
Thanks,
Dinesh V Divekar
From India, Bangalore
7884These are the few ways to engage the idle employee:
a) give them training on Presentation skills or Train the Trainer.
b) Idle employee can be told to prepare training programme and deliver it to other employees
c) Involve them into recruitment or preparation of Recruitment Manual.
Thanks,
Dinesh V Divekar
From India, Bangalore
Hi Sujatha,
Thanks a lot for the reply. That is a great idea. But what kind of projects do you think will be effective? I am thinking of getting them to prepare an employee handbook for new recruits. Do you have any other ideas?
Regards,
Rinu
From India, Madras
Thanks a lot for the reply. That is a great idea. But what kind of projects do you think will be effective? I am thinking of getting them to prepare an employee handbook for new recruits. Do you have any other ideas?
Regards,
Rinu
From India, Madras
You can also go for ice breaking session & other corporate games... You can tell them to give presentation related to their job...
From India, Bangalore
From India, Bangalore
Hi I am on industrial training in HR dept of a leading luxury hotel.I have been asked to prepare an employee engagement calender,where in I suggest activities and programs which bring the employees nearer to each other,enhance communication,increase interest in work,increase efficiency and their closeness to each other as well as attachment to jobs.the programs can b spread all the year round.Regards Aditi
From India, Delhi
From India, Delhi
Hello, I work for WorleParsons, an oil and gas engineering design conglo. Its a project driven organisation and there are down times when there are no projects.
what i do at such times is constitue project teams to work on closed-out projects ( I use engineers that did not work on the live project)
i also reconstitute the live project team of closed-out project to go through the project again with the view to addressing the shortfalls experienced when the project was live. I intersparse these with short presentations on team building, presentation skills, communication skills etc.
This way, engineers comes back each day looking forward to do some things and not seated idle.
I hope this idea will assist you.
regards
olarinde
From Nigeria
what i do at such times is constitue project teams to work on closed-out projects ( I use engineers that did not work on the live project)
i also reconstitute the live project team of closed-out project to go through the project again with the view to addressing the shortfalls experienced when the project was live. I intersparse these with short presentations on team building, presentation skills, communication skills etc.
This way, engineers comes back each day looking forward to do some things and not seated idle.
I hope this idea will assist you.
regards
olarinde
From Nigeria
Hi Olarinde, Thank you very much for that post.Thats a great idea. I shall sure try that out. Thank you very much again. Regards n Prayers, Rinu Vimal
From India, Madras
From India, Madras
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
Managing High Potential Employees.pdf
Managing Human Capital.ppt