hello,
I am posting this thing for the second time.
I am working in an international call center and I am looking for a quality evaluation form.
I want to include parameters like : convincing ability
Presenting skills
Opening call
Closing call
wrap up time
Voice modulations
Accent/Pronunciations
It would be good if i get to see some sample quality evaluation forms that are used in the call centers.
Thanks and regards,
Ayona
From India, Delhi
15I am posting this thing for the second time.
I am working in an international call center and I am looking for a quality evaluation form.
I want to include parameters like : convincing ability
Presenting skills
Opening call
Closing call
wrap up time
Voice modulations
Accent/Pronunciations
It would be good if i get to see some sample quality evaluation forms that are used in the call centers.
Thanks and regards,
Ayona
From India, Delhi
hello, I am still waiting for your suggestions, can anybody please throw light on this matter?
From India, Delhi
From India, Delhi
i need a quality evaluation form..its for a call centre.i saw abhisheks but that is not something im looking for. something more simple that can grade intro, opening,pitch,closing and rebuttals. if someone has one ,can i have a look at it just to get an idea of how i can make one. thankyou.
From Pakistan, Islamabad
From Pakistan, Islamabad
It would immensely help to give a reply, if you could state whether you are a student or employee and what is the evaluation about and its purpose. Have a nice day Simhan
From United Kingdom
From United Kingdom
Hi! This is Ms. Lipika..am new to this site...am a Team Leader in a BPO and i am looking for a simple and straightforward call quality evaluation form....my dept is an outbound call center wherein we make calls to customers and try and get them interested in online colleges...so i need basic parameters to evaluate the calls esp where they have made a sale...anyone to help me out with this?
From India, Visakhapatnam
From India, Visakhapatnam
I need Quality Score card for Survey Process Can some one help. On all the aspect’s Like Process Knowledge, V/A
From India, Bangalore
From India, Bangalore
Dear Team I need Quality Internal Audit Check list. Please Any Idea or Document . Post
From India, Chennai
From India, Chennai
Hello Team, I require a format for call quality evaluation of call center agent.
From United States, Fairfield
From United States, Fairfield
Please search the web, you will find many ideas for framing one. For example, I found a lot of ideas at https://www.talkdesk.com/blog/sample...on-form-items/
From United Kingdom
From United Kingdom
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Candidate Evaluation Form.doc