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Dear Professionals,

I coordinate all the activities of Training & Development at my company. As a part of that, I take feedback once the program finishes. However, when the program recently finished, I missed taking feedback from a few participants, including GMs.

Initially, when I sent a mail requesting the participants to send their feedback on the program, two people from senior positions sent it immediately. One is a General Manager (Functional), and the other is a Manager. However, even after 2 weeks, as I did not receive feedback from the rest of the participants, I sent a second mail asking them for feedback. The mistake I made was also addressing the mail to the GM & Manager (who had already sent the feedback) asking them to send the form.

I received a call from the manager immediately, stating that he had already sent the feedback and asked me to check again. Upon checking, I realized that even the GM had sent the form. I then sent a mail to the GM & Manager apologizing for the inconvenience caused. I spoke to the manager and admitted my mistake, apologizing for it. He obviously felt bad and warned me to be cautious when sending mails addressed to specific participants in the group in such situations. He further added that others were questioning him about it despite having sent it. I had no words. I agreed to it.

I decided to accept my mistake and sent another mail to all other participants, conveying that the GM & Manager had sent the form along with my apologies. I thought no one would question it further and would feel that I had accepted my mistake, but the situation turned out differently.

One participant, who is a Company Secretary, called me and asked, "Is it necessary to send the apology mail to everyone? It is fine if you send it to the concerned people." I was surprised again, speechless. I blamed myself for creating such a mess in the office. I aimed to be sincere in accepting my mistake, but it rebounded so hard that now I feel guilty about my behavior. I am concerned that people will pass on this issue to coworkers, and I will appear foolish to them.

Please tell me, did I make a mistake? Am I overthinking this? It has been six months in this organization. What should I do? Your response, whether negative or positive, would surely bring some relief to my concerns. Please suggest.

Regards, Sravani

From India, Hyderabad
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Thank you for posting your question, Sravani.

Yes, in a way. When you sent the original email, you should have added that the email was a general one to the participants on your mailing list, and those that had already responded should ignore it. This step would have avoided the problems with the GM and the other manager.

When you sent the second mailshot, there was no need to have mentioned the GM, etc. You should have said that you were sorry for not including the above statement in blue. Do not worry, time is a healer, and people will forget this omission.

Have a nice day.

Narasimhan

Dear Professionals,

I coordinate all the activities of Training & Development at my company. As a part of which, I take feedback once the program finishes. But recently when the program finished, I missed taking the feedback of a few participants, including the GMs.

Initially, when I sent an email requesting the participants to send their feedback on the program, two people from senior positions sent it immediately - one being the General Manager (Functional) and the other a Manager. However, even after two weeks, as I did not receive feedback from the rest of the participants, I sent a second email asking them for feedback. The mistake I made was also addressing the email to the GM & Manager (who had already sent the feedback) asking them to send the form.

Immediately, I received a call from the manager stating that he had already sent the feedback and asked me to check it. On checking, I realized that even the GM had sent the form. I then sent an email to the GM & Manager apologizing for the inconvenience caused. I spoke to the manager and accepted that it was a mistake, apologizing for it. He obviously felt bad and warned me to be cautious when sending emails to specific participants in such situations. He further added that others were questioning him about it despite sending it. I had no words to speak. I agreed to it.

So, I decided to accept my mistake and sent another email to all other participants stating that the GM & Manager had sent the form along with my apologies. I thought no one would question it now and feel that I had accepted my mistake, but the situation was reversed.

Among the participants, the Company Secretary called me and asked, "Is it required to send the apology email to everyone? It is fine if you send it to the concerned people." I was surprised again, no words to speak. I cursed myself for creating such a mess in the office. I thought of being sincere in accepting my mistake, but it backfired so hard that now I feel guilty about my behavior. I am worried that people will pass on this issue to co-employees, and I will look stupid before them.

Please tell me, did I make a mistake? Am I bothered too much? It has been six months in this organization. What to do?

Your response, whether negative or positive, would surely bring some relief to my concern. Please suggest.

Regards,

Sravani

From United Kingdom
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Dear Friend,

I remember a story while reading your stuff that I would like to share with everyone.

Once there was a young boy, and his father with their donkey was on the way coming home after laborious work.

On the way, they met a friend who asked why don't you guys sit on the donkey and conveniently go. The father and son realized this, and both sat on the donkey.

They came across one more friend on the way who asked why you guys are harassing/exploiting the poor donkey like this. The father and son again realized this, and the father asked his son to be seated, and he would go with him by walking.

They met another friend on the way who immediately started criticizing the son that you are so young and energetic and still sitting on the donkey while your poor father is walking on foot. Shame on you!! Realizing this, the son asked his father that the man was right and now you sit on the donkey, and I will go by walk.

They met one more friend on the way who started criticizing the father that why are you treating your such a young son like this. The poor child is on foot, and you are sitting so comfortably and enjoying the ride on the donkey.

After this, both the father and son were so confused and thought about what they should do now...

The moral of this old story is that you can never keep all people happy... I hope you got the message I want to deliver through this old story.

Regards

From India, Vadodara
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Well you must have got confused or rather too guilty and must be numb at that time and not known what to do. Dont worry, from life we learn. Happy learning
From India, Pune
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Hi Sravani,

We are all human beings, and we all make mistakes. I understand that you were too worried when you sent the wrong email to senior people. However, this is not a mistake per se; it happens to everyone. Yes, you could have handled it better. At the same time, sending an apology email to all was not a big issue. It's actually good that you accepted it. It's foolish on the part of the other employee (computer secretary) to have called and asked you. You could have laughed at his fussy behavior. This shows that he does not mind his own work.

Just forget the incident and laugh it off. Don't take it too seriously. But yes, learn from this. Don't talk at all about this matter, and people will forget. No one has time to spend on these things. Relax and keep up the good work.

Regards,

From India, Hyderabad
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Sravani,

Those who are doing work only make mistakes, and they will rectify them. Fellows who don't work will not receive anything. Once you come across such hurdles, you won't repeat them.

Think positively and be happy. The future is always in your hands, and you can shape it your way.

BYE
GK

From India, Nellore
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Dear Sravani,

Forget all this; whether you have done wrong or whatever you did, mistakes occur where there is work, and in this case, there was no work. Be proactive in sending these types of emails or any written communication.

Go ahead. Sometimes we have to ignore what people think.

From India, Gurgaon
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Dear Sravani,

Whatever happened has happened. There is no point in brooding over it. We always make mistakes in life. But for God's sake, never repeat it in the future.

What you should have done is to circulate hard copies of feedback instead of circulating emails. This would have ensured that you would receive feedback from each participant.

What is the principle of communication? Check the channel of communication. Your "email" as a medium of communication created more problems for you.

Secondly, as a manager, you need to improve your checking skills. If you don't improve now, mistakes like this will continue to repeat.

The future is never dark or bright. We make it dark or bright. Take this as a learning lesson and move on to make your career bright.

All the best.

Dinesh V Divekar

From India, Bangalore
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Hi, you appear very worried about a small thing. Only those people who do virtually nothing do not commit mistakes. You asked for feedback, a manager replied, and you sent him another email. Once you realized your mistake and spoke to him about it, the matter should have ended there. There was no need to post your apology on email to him or worse, to the rest of the employees. It appears you may have panicked just a wee bit. Don't worry, such things keep on happening. Always remember that an apology is between two persons, and as far as possible, verbal. Written apologies are very official and are tendered in reply to show cause notices, and for big blunders only. You appear to be a little tense on the job. Relax a little, these are small issues.
From India, Delhi
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Dear Sravani,

Yes, initially you made a mistake by sending reminders to the GM & Manager who have already submitted feedback forms. Secondly, you made a blunder (possibly due to nervousness or guilt) by sending an apology to everyone. This action may have been intended to inform others that their feedback had already been received and to demonstrate your willingness to acknowledge mistakes.

Okay, what should you do next? This should be a learning experience for the rest of your career. So, forget about the past and focus on the present!

Regards,
Uniquenaga
hr@spicaoffice.in

From India, Madras
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Dear Sravani,

Things like this keep happening. Keep the things passed apart and further. Whenever you mail requesting feedback, just add one sentence "Request all team members who have sent the feedback to ignore this mail" at the end, which would solve the problem. Relax and focus on the future.

Good Luck.

From India, Hyderabad
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Hi,

Initially, you made a mistake and you apologized because it was addressed to a senior member of the team. It should be acknowledged, as these are the senior individuals with whom you are going to work for a long time.

Secondly, you made a blunder. Once you had committed the mistake, why did you want to create a fuss out of it? There was no need to circulate the message to everyone that you made a mistake and wanted to accept it. It would not make a difference if you were to accept it in front of everyone. Instead, you repeatedly wanted to remind all these people that you had made a mistake.

Once you realized and apologized, that was sufficient for that moment. There is no need to keep showing it repeatedly to everyone.

All these situations indicate that you have less confidence in your work. You might have thought that this mistake would affect your career. Remember, we are all human, and we learn from our mistakes. Be prepared to face any situation, do not fear moving forward to handle any activity, and be confident.

Regards, Ankita


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Hi Sravani,

You have explained the situation very well in the posting. My observations are as follows:

1. This incident cannot be termed as a mistake on your part; it is an error. Learning: to double-check the recipients while writing any email.

2. Reactions from the Annoyed Manager were unwarranted. Learning: At times, employees have the "knack" of making a mountain out of a molehill. Learn to deal with these kinds of reactions.

3. Writing an apology email marked to all. Learning: This could have been avoided; a personal one-on-one talk could have been better. This is a trivial matter; there is nothing to fret about. Be alert and active on the job. Manage your nerves better; it shall help you in all walks of life.

All the best!! I am sure you will do better. Cheer up...


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First of all, the thumb rule is that you do not apologize in public. If you have to write such emails, keep in mind that you mention, "if already sent the feedback, please ignore this message." Whatever had to happen has happened, and do not feel guilty or embarrassed because of this. The important step is what learning you have extracted from this incident, and you do not repeat this again. Be confident... see how you can add value in whatever you do because this will help the organization as well as your own growth.

Forget the incident and move forward.

Cheers, Ravinder

From India, Madras
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Dear Sravani,

Don't brood over this for too long. People will forget this in a few days. You don't have to be bothered about what other people say. Your actions will speak for you. Get over this quickly and relax. You seem to be very tense. We all learn from our mistakes.

All the best!

From India, Bangalore
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Hi Sravani,

Just take the learning from these transactions and move forward. As rightly said by Kuljit, you cannot satisfy everyone. People should appreciate the intention rather than asking questions.

BTW, did you manage to collect all the feedback? If not, just put your efforts on that than worrying about this.

Best Wishes,

From India, Madras
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Hi Sarvani,

I believe writing an email is just like "putting something up on a notice board." Your only mistake was to include those who should not be on the list of addressees, creating a complete mess. Everyone addressed felt some sort of humiliation as their mistake was made public. It aggravated the situation upon reminder, compelling them to revert back defensively.

My only suggestion is that whenever you email, keep in mind that you are "putting up a message on a notice board," and you will never make such a mistake.

Thanks,
Sajid

From India, Delhi
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Dear Sravani,

You seem to be worried about the incident. My suggestion to you is: don't dwell on what has happened and focus on the learning part - what the incident has taught you. Now, focus on your present role/task and enjoy the process. :)

Please let me know if you need any further assistance.

From India, Hyderabad
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Hi, When you make mistakes only then you learn from it. It is ok every faces something or the other and learn from it. Forget about this incident and concentrate on your work and career. Tx J

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I too agree with Kuljit here.It gets difficult to handle Sr. Management’s ego problems, specially for junior HR professionals.
From India, Pune
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PVQ
13

Sravani,

Be very careful with your communications. Emails tend to bite back. They should be specific in content and addressed only to the people concerned.

Unfortunately, your email has caused chaos instead of clarity. Let it rest. Life goes on, and this is a lesson learned. If you keep revisiting it with more convoluted explanations, it will take on a life of its own... enough.

Take a deep breath. This is not the end of the world. Learn from it and good luck with your next session.

PVQ

From United Arab Emirates, Dubai
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Dear Mr. Narasimha, Thank you for the immediate response. As you rightly said, i need to follow the blue color marked statement at the end of every such mail to avoid chaos... Thank you so much.
From India, Hyderabad
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Dear Mr. Kuljit, Thank you. I realised the moral of the story and i got the message. Yes i am at confused stage at that moment and did not gave a thought to act properly. Thanks once again
From India, Hyderabad
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Dear Mr. Dinesh, K.Ravi, ash.pgdm, GK, mnj.tiwari, manu.sharma, and uniquenaga,

Thank you for your suggestions. As you and many of our CiteHR professionals rightly said, it was a great and bitter experience for me. I normally collect feedback immediately after the program, but as I did not have enough copies on hand, I could not circulate it. With this incident, I am now maintaining sufficient copies and distributing them immediately as the program ends, collecting them back promptly. This method is more convenient and safer. It has improved the process from one angle. As others have stated, as time passes, people tend to forget it. Until now, the need to meet with the manager has not arisen; perhaps tomorrow I may meet with him. I hope he will calm down :)

Thanks once again. All your messages not only relaxed my thoughts but also reminded me to be careful with my work.

From India, Hyderabad
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Dear All,

Thank you for your enormous response and valuable suggestions. Every word in each message shows how much thought was put into my case. Thanks a ton. I completely agree with all of you in every aspect. This is really a small issue but a great and bitter experience. Now, I am very cautious in sending emails to people and have improved the process of collecting feedback immediately. I will not forget the blue-colored statement that Mr. Kuljit pointed out - email etiquette, when and how to apologize.

Thank you, one and all.

From India, Hyderabad
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It's nothing, dear. Be confident in what you have done and what you are doing. Most importantly, your intention was not wrong; hence, you were not wrong. In the corporate culture, you need to learn this art. Everybody makes mistakes; there is no single person on this planet who does everything right. You mentioned that "I coordinate all the activities of Training & Development at my company"; I think this was your on-the-job training. Be happy.
From India, Bangalore
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Hi Sravani,

This is a very silly thing. I think you are just panicking because those who told you are of a higher position than you are. But yes, when you do apologize, please make it in different communication to the particular person/people only. It's an experience I am sure that you won't forget.

There is no problem if your co-workers know. You just need to laugh at it and remember not to do it again. Don't panic; it might reflect what you are doing now and what you will do next.

From United States, Rural Hall
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Dear Sravani,

You need to understand that we all learn from mistakes. Anyone who is willing to perform shall commit mistakes, and there is nothing wrong about it. It is the genesis that matters, i.e., whether the mistake was deliberate or unknowing. Yours seems to be the latter one. So do not brood over it. You know lessons are learned the hard way. I am not in agreement with ash.pgdm that you should laugh it off. You have realized the mistake, and you will not repeat it. Laughing it off shall only make you more complacent.

Regards,
Govans

From India, Madras
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Dear All,

Today, I met the Manager personally after fixing the appointment to discuss the training activities for the month of July. He was so cool; he himself raised the matter, saying, "you got bashings from two managers... right" (with a big laugh). I too smiled and said, "yes sir. Though bitter, it was a good experience. Now I am more cautious in my work... There is a reason for your reaction, but I don't agree with our company secretary.... Anyways, it was a good lesson for me. Thank you sir." He too smiled and said, "it happens... Just relax," and we had our meeting continued.

Now I am completely relaxed. Once again, thanks to all of you. Maybe your responses also created some confidence in me to step into his room and speak with confidence. Thanks!

From India, Hyderabad
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Dear Sravani This is a part of life. But...... Never forget the lesson that you learn from your mistakes. Cheers Regards Kanchan
From India, Pune
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Dear Sravani,

Greetings!

I am working with a German multinational company as Asst Manager - HRD (Corporate). The positive part was that you immediately recognized and accepted the fault. However, whenever group communication is required, one should be double sure about the content and addressee before sending communication. Your mistake is not major; rather, I can see that you have a good attitude towards responsibility.

I suggest that in the future, you should always work with a checklist and planner.

Cheers & be positive! 🌟🌟🌟

Thanks & regards,
Deepak Nayar


From India, Mumbai
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It would be heavenly if we could select the date and time when we let ourselves mess things up :)! But since that is never ever the case, take it as a learning experience. For sure, you won't make this mistake again.

Cheers!

From India, Madras
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Whatever u has done that was really your small mistake.

But its ok some times unknowingly it happens.

Time is a healer and people will forget this ……..so no need to worry
Smile!!!!!!!!!!!!

Just need to take a lesson from your mistake

Take Care

From India, Gurgaon
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Dear Sravani,

Cool, yar. You learn from your mistakes. Make sure next time you don't address seniors in a universal mail. Address seniors separately (individual mail) and others in a group. This will be good in case you make any further mistakes, but I hope this will not repeat.

Cheer up and go ahead.

Regards,
BMCHR

From India, Bangalore
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Dear Sravani,

I want to share this with you. Not too long back, there was a time when I used to make mistakes and keep worrying about it. This affected my present and my days to come. I came across this secret: what you think is what happens. That's the power of the universe.

Trust me, if you want this to heal at the earliest, just come out of it. What had to happen has already happened. The steps that you took could have been taken by many others in a similar situation. It's not as huge a blunder to affect you so much. Don't let it disturb you anymore.

Try this: Smile and say, "I promise myself I shall be cautious next time and will not be in haste. I am fine now! I am feeling good now!" Look into the mirror and smile. Just laugh it out and ease yourself from this. Ask yourself, "What's next?"

If you are unable to do this, you would be creating a lot of negative energies and would keep imagining the worst to happen. Trust me, it would then surely happen. So please, think of the good and come out of this. Trust me, it works like magic! I am a witness to it! Love yourself! Whatever has happened, it's simply okay!

Good luck and keep smiling! Don't let it affect you more:) Take care.

Regards,
Nisha

From India, Pune
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Dear Sravani,

Yes, initially you committed a mistake - sending reminders to the GM & Manager who have already sent feedback forms. Secondly, you made a blunder (perhaps due to nervousness or feeling guilty) by sending an apology to everybody. This may have been with the intention of informing others about the feedback already received and to demonstrate your willingness to accept your mistakes.

Okay, what to do now? This should be a learning curve for the rest of your career. So, forget the past and concentrate on the present!

Regards,
Uniquenaga

Yes, I agree with Uniquenaga and others. Please take this incident as a learning lesson which may help in the future. Be sure to be careful during correspondence with seniors or specific individuals. You can say to them, "Okay, sir, if you don't like it, I will take care in the future."

Mahesh Patel

From India, Ahmadabad
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