Hi,
I would like some help in understanding how to do TNA for a Finance BPO and also the kind of trainings that is usually conducted for the BPO's. I want to understand the requirements so that it will be helpful me pitch better for the training and development programe they want to out source to consultants :)
From India, Bangalore
I would like some help in understanding how to do TNA for a Finance BPO and also the kind of trainings that is usually conducted for the BPO's. I want to understand the requirements so that it will be helpful me pitch better for the training and development programe they want to out source to consultants :)
From India, Bangalore
Alright nandini, Below mentioned are the exact ways how to perform TNA in a financial BPO process.
A) Get in touch with theBest perfomers on the floor.
B) Ask them about the Knowledge & skills Related difficulties they face on the Floor.
C) Most probabely you will find them facing a problem in rmembering the numbers or shuffeling between the scenarios on a
call.
D) Catagorise these points collected from agents & floor managers on a Document TNA format attached with scoring.
E) Prepare your TNA form on the basis of same and then use it to get the details from All the people in operational units e.g.
agents floor managers.
F) Once you are done sit with the quality team and analyse how crucial the points are based on the scoring helping the
process to improve and henve providing indepth idea on the trainings you should foccus on
G) Now design your curriculum based on the findings.
Happy TNA (Lets innovate)
For more information you can get in touch at
From India, Delhi
1A) Get in touch with theBest perfomers on the floor.
B) Ask them about the Knowledge & skills Related difficulties they face on the Floor.
C) Most probabely you will find them facing a problem in rmembering the numbers or shuffeling between the scenarios on a
call.
D) Catagorise these points collected from agents & floor managers on a Document TNA format attached with scoring.
E) Prepare your TNA form on the basis of same and then use it to get the details from All the people in operational units e.g.
agents floor managers.
F) Once you are done sit with the quality team and analyse how crucial the points are based on the scoring helping the
process to improve and henve providing indepth idea on the trainings you should foccus on
G) Now design your curriculum based on the findings.
Happy TNA (Lets innovate)
For more information you can get in touch at
From India, Delhi
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
SPECIAL HIGH INTENSITY TRAINING (S.H.I.T).gif
HR Generalist Practical Training in Delhi.pdf