Dear all,
I am working as a Manager-HR in an automobile company. It is a dealership for car services and showrooms. I would like to conduct a Gap analysis for my company.
I am requesting your guidance and valuable suggestions for the same. I would like to know how to start the process and what factors should be included.
I am eagerly waiting for your valuable suggestions and guidance.
Thank you.
From India, Mumbai
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6I am working as a Manager-HR in an automobile company. It is a dealership for car services and showrooms. I would like to conduct a Gap analysis for my company.
I am requesting your guidance and valuable suggestions for the same. I would like to know how to start the process and what factors should be included.
I am eagerly waiting for your valuable suggestions and guidance.
Thank you.
From India, Mumbai
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Have you determined what level of skill & knowlege for every position. If yes please share the input to help you. If not please determine the same so move further.....
From India, Pune
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From India, Pune
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Greetings Jayashree Gharde,
The process of gap analysis starts with assessing the ground reality. To start, each department has to conduct a Daily Work Management meeting wherein they discuss the targets achieved by them against the targets set by the management for the year, month, week, day. Such a discussion will reveal the gaps, and the solutions to address these gaps must be discussed and agreed upon.
As you have mentioned that yours is a car service and showroom, your service advisors must review the number of repeated complaints and the root cause for the complaints, along with identifying the person who attended to that vehicle. If the person lacks the necessary knowledge in a specific area, then training will be necessary.
Similarly, your service team needs to follow up after service and assess customer satisfaction. Any complaints from customers represent a gap that needs addressing.
Regarding your sales team, the number of cars to be sold during a month and any existing gaps should be addressed with a strategy.
The finance team needs to assess the shortfall in cash flow and determine the methodology to address the situation.
In summary, each department has set goals, and a daily review of the work will highlight immediate gaps requiring focus and attention.
Regards
From India, Madras
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The process of gap analysis starts with assessing the ground reality. To start, each department has to conduct a Daily Work Management meeting wherein they discuss the targets achieved by them against the targets set by the management for the year, month, week, day. Such a discussion will reveal the gaps, and the solutions to address these gaps must be discussed and agreed upon.
As you have mentioned that yours is a car service and showroom, your service advisors must review the number of repeated complaints and the root cause for the complaints, along with identifying the person who attended to that vehicle. If the person lacks the necessary knowledge in a specific area, then training will be necessary.
Similarly, your service team needs to follow up after service and assess customer satisfaction. Any complaints from customers represent a gap that needs addressing.
Regarding your sales team, the number of cars to be sold during a month and any existing gaps should be addressed with a strategy.
The finance team needs to assess the shortfall in cash flow and determine the methodology to address the situation.
In summary, each department has set goals, and a daily review of the work will highlight immediate gaps requiring focus and attention.
Regards
From India, Madras
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