Dear friends,:) Please find attached an example of Gap Analysis through Metrics...:-P Hope you will like it...:icon1: Take Care......
From China
151From China
Dear Deepak,
Thanks for the posting. First, I thought that Gap Anaysis referred to Gap between Perceptions and Expectation (similar to the SERVQUAL tool). Now, I realise it's the gaps between targets set and what's achieved for the various metrics used when Balanced Scorecard type of Performance Management System is employed.
Have a nice day
Narasimhan
From United Kingdom
Thanks for the posting. First, I thought that Gap Anaysis referred to Gap between Perceptions and Expectation (similar to the SERVQUAL tool). Now, I realise it's the gaps between targets set and what's achieved for the various metrics used when Balanced Scorecard type of Performance Management System is employed.
Have a nice day
Narasimhan
From United Kingdom
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