Hi,
Before coming to my question, let me explain what I have gone through. Last year, I applied for my PF withdrawal. My ex-employer submitted it to the RPFC office, and the RPFC site declared, "Your fund has been transferred to your bank account." However, no amount was credited. When I contacted the RPFC again, there was no response. I raised a grievance on the site, but still received no response from RPFC. I collected some email IDs from RPFC and emailed them regarding my problem. The next day, I received an email stating, "Your file is missing, please re-submit."
As I currently work outside the country, re-submission will have to wait until my next vacation. Now, let me come to my question:
In my case, as RPFC initially declared and then rejected later, is this only the employee's responsibility, or should the employer also be involved in getting this done? Is there any responsibility for the employer, or does it end once they submit the PF form?
From India, Mumbai
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Before coming to my question, let me explain what I have gone through. Last year, I applied for my PF withdrawal. My ex-employer submitted it to the RPFC office, and the RPFC site declared, "Your fund has been transferred to your bank account." However, no amount was credited. When I contacted the RPFC again, there was no response. I raised a grievance on the site, but still received no response from RPFC. I collected some email IDs from RPFC and emailed them regarding my problem. The next day, I received an email stating, "Your file is missing, please re-submit."
As I currently work outside the country, re-submission will have to wait until my next vacation. Now, let me come to my question:
In my case, as RPFC initially declared and then rejected later, is this only the employee's responsibility, or should the employer also be involved in getting this done? Is there any responsibility for the employer, or does it end once they submit the PF form?
From India, Mumbai
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Hi Vipinrocky,
In most of the MNCs (IT), they have a vendor who takes care of all the PF-related activities on behalf of the company, but it also depends on the scope of the work which is mentioned in the agreement between the company and the vendor.
I have been working in an IT MNC wherein it was the vendor's responsibility to close each and every case with the help of a representative from the company who will be a middleman between employees and the vendor.
I had faced similar problems like yours, that's the reason we have advised employees not to follow the PF website because it cannot be guaranteed whether the data is updated correctly or not. I used to take feedback from the vendor with all the possible documents from PF and share it with the employees (only feedback not documents). After that, if the employee faces any problem, then I used to push the vendor to get it done as early as possible with the support of the organization.
On the other hand, I also know one more MNC, wherein there is a third-party representative who will only submit the forms to the PF office, and his work is done. After that, neither he nor the company is responsible for the PF settlement.
In your case, find out from the organization how PF settlement works. What is the responsibility of the employee and employer, try to contact the person who takes care of PF activities in the organization.
Let me know if you have any further queries.
Regards,
Rupali
From India, Pune
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6In most of the MNCs (IT), they have a vendor who takes care of all the PF-related activities on behalf of the company, but it also depends on the scope of the work which is mentioned in the agreement between the company and the vendor.
I have been working in an IT MNC wherein it was the vendor's responsibility to close each and every case with the help of a representative from the company who will be a middleman between employees and the vendor.
I had faced similar problems like yours, that's the reason we have advised employees not to follow the PF website because it cannot be guaranteed whether the data is updated correctly or not. I used to take feedback from the vendor with all the possible documents from PF and share it with the employees (only feedback not documents). After that, if the employee faces any problem, then I used to push the vendor to get it done as early as possible with the support of the organization.
On the other hand, I also know one more MNC, wherein there is a third-party representative who will only submit the forms to the PF office, and his work is done. After that, neither he nor the company is responsible for the PF settlement.
In your case, find out from the organization how PF settlement works. What is the responsibility of the employee and employer, try to contact the person who takes care of PF activities in the organization.
Let me know if you have any further queries.
Regards,
Rupali
From India, Pune
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