Hi,
I m working as a customer support executive & will be doing management work for an England person who tie up with one MNC.Only the pay scale will be done by the MNC,apart from this we don’t have any connection with this MNC.We are 5 in his team.4 people work for his software. The question is, still I haven’t got my proper designation, MNC HR tells that we will give a Customer Support Executive designation & our Manager tells that we will give Organizer designation. So anybody can help me on this?
From India, Bangalore
I m working as a customer support executive & will be doing management work for an England person who tie up with one MNC.Only the pay scale will be done by the MNC,apart from this we don’t have any connection with this MNC.We are 5 in his team.4 people work for his software. The question is, still I haven’t got my proper designation, MNC HR tells that we will give a Customer Support Executive designation & our Manager tells that we will give Organizer designation. So anybody can help me on this?
From India, Bangalore
Dear Shilpa,
A designation is but a reflection of your job description. You have not mentioned your responsibilities here. I will be able to help you if you mention your job specs in detail, i.e. on a day to day basis.
Reagards,
Rajni
From India, Hyderabad
A designation is but a reflection of your job description. You have not mentioned your responsibilities here. I will be able to help you if you mention your job specs in detail, i.e. on a day to day basis.
Reagards,
Rajni
From India, Hyderabad
Hi thanks for the reply. Here i will be doing Tech support for the UK clients. We are 5 in a team.4 people are working as a developer has to solve the issues of clients regarding our software. I have to assist the clients-how they have to use? If i am not able to solve i will transfer into Technical department. Apart from this, I will organize the work like-organize client’s conference, recruitment for our team, email etiquette, pay scale, maintain database. We don’t have any connection with the MNC, apart from the Pay scale. Everything has managed by our manager, he is a British. Every two months once he will go to UK.
From India, Bangalore
From India, Bangalore
Going by your profile, the customer service designation seems more apt as the job requires you to interface with the clients. It also has another advantage as when you are on the look out for job change your resume will convey your profile with more clarity thus giving you more options to choose from, whereas an organizer might give a more administrative feel to your responsibilities really limiting your scope of work in the next company.
I hope I have helped you come to a conclusion.
All the best
From India, Hyderabad
I hope I have helped you come to a conclusion.
All the best
From India, Hyderabad
Hi Rajnigopal,
Thank you so much for the valuable suggestion.
I wanted to tell you that I worked as a HR Executive for 1.8 Yrs.Due to my marriage I had resigned my previous job. Due to rescission I couldn’t get HR job, so I have joined here as a customer support. But here, I do hr general activities like-medical claim, master data base, recruitment, joining formalities etc in the morning i.e. from10.00 AM TO 12.30 PM.After this I work as a customer support for our team till 07.30 pm. My manager will pay me not MNC.
I am very happy with my current job.If I get any HR job in future, will my designation will get affect? As now I am working as a Customer Support Executive. Can I show HR General Activities in job description in my Resume?
From India, Bangalore
Thank you so much for the valuable suggestion.
I wanted to tell you that I worked as a HR Executive for 1.8 Yrs.Due to my marriage I had resigned my previous job. Due to rescission I couldn’t get HR job, so I have joined here as a customer support. But here, I do hr general activities like-medical claim, master data base, recruitment, joining formalities etc in the morning i.e. from10.00 AM TO 12.30 PM.After this I work as a customer support for our team till 07.30 pm. My manager will pay me not MNC.
I am very happy with my current job.If I get any HR job in future, will my designation will get affect? As now I am working as a Customer Support Executive. Can I show HR General Activities in job description in my Resume?
From India, Bangalore
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
Tele Caller & Customer Service Executive-Job Description.doc x
A NEW HR EXECUTIVE HAND BOOK.pdf
Soft Skill Refresher and customer orientation.zip