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Employee satisfaction is a measure of how happy people are with their job and working environment. Keeping morale high among employees can be of tremendous benefit to any company, as happy ones will be more likely to produce more, take fewer days off, and stay loyal to the company. There are many factors in improving or maintaining high employee satisfaction, which wise employers would do well to implement.
There are employees working in their organizations, performing their jobs, few with 100% job satisfaction, some with something and somewhere feeling deficit in their work satisfaction and some not at all working with satisfaction but still working as they feel that there is no other way.
Except the people who were fully satisfied, all other employees would unknowingly stand as a reason for slowing of Organization's growth or failure of the business in certain areas. This harms the organization as well as the employee's career graph, which the unsatisfied employee doesn't recognize and by the time he realizes, most of the things goes for toss.
To better understand employee attitudes and motivation, Frederick Herzberg performed studies to determine which factors in employee's work environment causes satisfaction or dissatisfaction.
Factors leading to dissatisfaction are-
- Company policy
- Supervision
- Relationship with Boss
- Work conditions
- Salary
- Relationship with peers
Factors leading to satisfaction are-
- Achievement
- Recognition
- Work itself
- Responsibility
- Advancement
- Growth
.... Some interesting posts on the related topics follows....
CRK
crk.mbahr@yahoo.com
From India, Vijayawada
44Employee satisfaction is a measure of how happy people are with their job and working environment. Keeping morale high among employees can be of tremendous benefit to any company, as happy ones will be more likely to produce more, take fewer days off, and stay loyal to the company. There are many factors in improving or maintaining high employee satisfaction, which wise employers would do well to implement.
There are employees working in their organizations, performing their jobs, few with 100% job satisfaction, some with something and somewhere feeling deficit in their work satisfaction and some not at all working with satisfaction but still working as they feel that there is no other way.
Except the people who were fully satisfied, all other employees would unknowingly stand as a reason for slowing of Organization's growth or failure of the business in certain areas. This harms the organization as well as the employee's career graph, which the unsatisfied employee doesn't recognize and by the time he realizes, most of the things goes for toss.
To better understand employee attitudes and motivation, Frederick Herzberg performed studies to determine which factors in employee's work environment causes satisfaction or dissatisfaction.
Factors leading to dissatisfaction are-
- Company policy
- Supervision
- Relationship with Boss
- Work conditions
- Salary
- Relationship with peers
Factors leading to satisfaction are-
- Achievement
- Recognition
- Work itself
- Responsibility
- Advancement
- Growth
.... Some interesting posts on the related topics follows....
CRK
crk.mbahr@yahoo.com
From India, Vijayawada
SAMPLE OF EMPLOYEE SATISFACTION SURVEY FORM
Dear all employees,
We are conducting an employee satisfaction survey to measure your satisfaction level at our company.
This survey is aimed at providing us an opportunity to communicate your opinions about our company and job. We assure you that your responses will be held in confidence
1. Instruction for survey:
Kindly rate your satisfaction level on the questions given below.
Kindly add your comments with the questions, if any.
Writing your name at the end of the form.
Send this form to HR department before HR department is responsible to collect all these employee satisfaction survey forms.
2. Rating scale of survey:
Kindly follow the following categories:
Strongly agree : 5
Agree : 4
Neutral : 3
Disagree : 2
Strongly disagree : 1
3. Content of questions:
a. About Company
The top management pays careful attention to employee suggestions.
I can trust what management tells me.
The top management communicates about changes or decisions that affect employees.
Company is an aggressive competitor in the marketplace.
Our company is a good company to work for.
b. Work itself
Do employees perceive that their work is meaningful?
Do you communicate to individuals that their work is important?
Do you look for ways to streamline processes and make them more efficient?
c. Relationship with managers / supervisors
I feel free to contact my Manager / Supervisor as & when needed.
I am treated fairly by my Manager / Supervisor
Do employees feel that they can trust their supervisors?
Do the practices supervisors use positive feedback with employees?
Do the practices supervisors possess leadership skills?
Do they treat individuals fairly?
Does the practice have a consistent, timely and fair method for evaluating individual performance?
My Manager delegates work effectively.
My manager is an effective leader (i.e. shows behavior that is consistent, positive & motivating)
d. Compensations and benefits
Company maintains a competitive pay and benefits package
Company pay policy helps attract and retain high performing employees.
Company pay policy helps attract and retain high performing employees.
Do your employees perceive that they are being paid fairly?
Do your employees perceive that their benefits are sufficient?
Does the practice have clear policies related to salaries, raises and bonuses?
e. Rewards/ Recognition:
I receive recognition when I do a good job.
Employees are recognized for good work performance
Performance incentives are clearly linked to standards and goals.
If I do good work I can count on making more money
Company gives enough recognition for work thats well done
My salary is fair for my responsibilities
f. Teamwork
The people I work with cooperate to get the work done.
We resolve conflict honestly, effectively and quickly.
There is a spirit of teamwork at DELL.
My group works well together to accomplish our organizations goals.
Career development
I receive adequate technical trainings as per my job.
Technical trainings help me improve my performance.
I am growing as a professional in this company.
My work at company is making me develop my skills & knowledge.
I have a clearly established career path with company
I have opportunities to learn and grow
g. Performance management
My last performance appraisal accurately reflected my performance
The performance appraisal system is fair
h. Corporate culture
Organization values the individual worker
Corporate culture promotes a balance between work & family life
Different departments cooperate with each other
I feel free to offer comments and suggestions
Politics is kept to a minimum
Our company is a fun place to work
i. Working conditions
Does your practices equipment (everything from computers to scales) work properly?
Is the facility clean and up to date?
Are office conditions comfortable?
Do individuals have adequate personal space?
My physical working conditions are good
My workload is reasonable
I can keep a reasonable balance between work and personal life
j. Conclusion:
What is it that you like most in your job right now?
What is it that you are not comfortable in your job right now?
What do you need to improve your performance and productivity?
Give us at least three suggestions to improve the work environment in this company?
CRK
From India, Vijayawada
By Shalaka Bhosale
Are you happy with the kind of work you do? Do you drag yourself to work everyday? Are you satisfied with your job or is it a question that you would not want to be asked? Bearing in mind that we spend most of our day at the workplace I personally feel that one should not be stuck in a job that does not yield contentment. I have listed a few aspects that might help you to assess your level of job satisfaction.
Growth Aspect : This is one of the key factors, without which there can not be job satisfaction. For some individuals personal growth in terms of skills and knowledge gained is only important whereas for some others in addition to knowledge, growth in hierarchy is important. In either case advancement is a key factor to fulfillment.
Money talks : Adequate compensation drives ones interest in the job execution and their performance, so let us not fool our self that money does not matter. There are a few among us who work not to earn a living but to keep themselves occupied, even if this is the case it becomes necessary that such individuals be paid as per the industry standard.
Responsibility & Accountability : Responsibility or may I say freedom of action is another important factor that needs to be considered while you measure your job satisfaction. Responsibility and accountability boosts most peoples level of interest in the job.
Job Security: Stability and Security is vital to everyone and at all times. Security in terms of job is no exception. Insecurity in job is very likely to affect performance, morale and confidence.
Recognition: Lets be true to ourselves and agree that we all love to be recognized and appreciated for the work that we do. Recognition is essential as it helps increase confidence and self esteem. It is highly important to know the outcome of a task assigned in terms of good or bad appraisal so as to help one to improve their potential.
Enjoyment : It would be wise if everyone asks himself/herself if he/she enjoys his/her work. Enjoyment at work comes with satisfaction. Do you look forward to going to work? Do you await results of some important tasks that you complete the previous day? Even if your job is some kind of routine work if you feel a sense of pride and achievement then you definitely enjoy your job.
People you work with : Being comfortable with the people we work with is highly necessary. Unpleasant relationships at the work place is in indication to start looking for a new job as it is very difficult to work with people you hate or can not relate to. One should not try to find best friends in their co-workers but its important that you get along well with all.
Working hours & conditions : Long hours induces fatigue and tiredness in individuals, which might induce oversight in them and in such condition people make mistakes which take more time to be solved. One does and should have a life outside work. Long hours without breaks should be a strict no no! If one is required to put in long hours make sure you are getting compensated or getting knowledge and experience that you can not afford to loose. Working conditions should be comfortable.
Perks : Perks last but not the least is another important factor in terms of job satisfaction. Your designation derived from your talent and knowledge should be eligible for some privileges.
Try to measure each of the above factors on a scale of one to five. If most of your assessment falls close to 2 or 3 indicating not happy, no enjoyment, no satisfaction it is time to move to a more satisfying job.
CRK
From India, Vijayawada
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EMPLOYEE JOB SATISFACTION QUESTIONER.pdf
Job satisfaction - questionnaire.d oc