zahiris78
Hello every one, can some one help me in getting a KRA of workshop manager, i’m with a 4 wheeler dealership as Manager HR 7 Admin
From India, Mumbai
Dinesh Divekar
7879

Dear Zahir,

What the Job Description of this position? What is the input to his department? What output he provides? To whom he provides the output? How he provides the output? What kind of resources his department consumes? Who are the internal and external customers of his department?

You need to provide detailed information. Sans this information it is not possible to design the KRAs. By the way, why are you looking at this position in isolation? Workshop Manager is important position in showroom of a car dealer. Therefore, KRAs of this position should have been designed long ago. For what kind of costs this position is responsible?

Have you studied the systems and processes of each department and designed the KRAs? Have you identified the direct and indirect costs associated with each department? I recommend you instituting the comprehensive Performance Management System (PMS) for the entire organisation.

This subject of KPIs or KRAs recur time and again. Just recently I had given my reply in similar post. I request you to go through the following link:

https://www.citehr.com/511936-pms-company.html

Though the heading of the above post is about IT company, the reply is applicable to all the industries. In the link above, you will find further few more links. I recommend you going through all the links patiently. This will help you in clearing your misgivings if any, on the subject of PMS.

Developing competence on designing KPIs is a time taking process. It requires working under some expert. Else, you may do more damage than good.

Do you wish to hire my consulting services to establish comprehensive PMS? I have worked for world's second largest logistic company. I know the challenges of the logistic industry. Please check with your management and confirm. If you wish to know more about my consulting services then you may click here to check the presentation.

Thanks,

Dinesh Divekar


From India, Bangalore
zahiris78
We are the dealers of Chevy vehcilces and the person is handling the workshop, he has got Workshop, bodyshop and customer care dept. under him and he reports to GM service.
From India, Mumbai
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