Dear colleague,
HR is a Heart Reader/Mind Reader. He/she is a people person, so has to be generally polite, soft, persuasive, and empathetic. However, he/she has to take a tough stand at times but with fairness and equity.
Regards,
Vinayak Nagarkar
HR Consultant
From India, Mumbai
Acknowledge(0)
Amend(0)
635HR is a Heart Reader/Mind Reader. He/she is a people person, so has to be generally polite, soft, persuasive, and empathetic. However, he/she has to take a tough stand at times but with fairness and equity.
Regards,
Vinayak Nagarkar
HR Consultant
From India, Mumbai
Acknowledge(0)Amend(0)
The main purpose of any HR department is to sort out work problems, work alongside management and staff to ensure peace and tranquility within the workplace, in order to achieve maximum productivity. Sorting out human relations issues requires tact, firmness, and knowledge of the issues. Accordingly, it is clear that a mixture of polite and tactful behavior is mandatory for any HR professional to be successful in their job.
From India, Pune
Acknowledge(0)Amend(0)
From India, Pune
Acknowledge(0)Amend(0)
HR is now HCM, i.e., Human Capital Management, a Business Partner. The HR professional should stay neutral and not fall on either side, i.e., management or labor. They should be fair in their treatment of people, assess situations correctly, and offer remedies both by the rule book and by using common sense. More often, they have to consider what a fair-minded person would think.
An HR professional needs to have emotional balance. At times, they take risks by considering a candidate for a job based solely on a resume (which may be fake) and a one-hour interview, sometimes swayed by the candidate's acting talent. HR cannot confine their knowledge to their domain; they should understand the company's business operations, functions, profitability, growth, etc.
When it comes to behavior, it is expected of any individual to be well-balanced, and HR is no exception, as all my professional friends opined above. If behavior is erratic, it is more likely due to the way one was raised without any corrections being made during their growth, but that has nothing to do with the job description of an HR professional!
Best wishes
From India, Bengaluru
Acknowledge(0)Amend(0)
An HR professional needs to have emotional balance. At times, they take risks by considering a candidate for a job based solely on a resume (which may be fake) and a one-hour interview, sometimes swayed by the candidate's acting talent. HR cannot confine their knowledge to their domain; they should understand the company's business operations, functions, profitability, growth, etc.
When it comes to behavior, it is expected of any individual to be well-balanced, and HR is no exception, as all my professional friends opined above. If behavior is erratic, it is more likely due to the way one was raised without any corrections being made during their growth, but that has nothing to do with the job description of an HR professional!
Best wishes
From India, Bengaluru
Acknowledge(0)Amend(0)
Dear Anonymous,
It is presumed that HR professionals are postgraduates and have the behavioral skills training and mastery to deal with people, which in layman's language, it is expected and stated that HR needs to be so-called "Soft-Spoken". The most important part is to deal with every employee with respect and dignity. To express your ideas, opinion without hurting others and still making your point through is a skill to learn. If you are assertive in dealing with people, the majority of your problems are resolved.
Thanks,
Sandesh Joshi
From India, Bengaluru
Acknowledge(0)Amend(0)
It is presumed that HR professionals are postgraduates and have the behavioral skills training and mastery to deal with people, which in layman's language, it is expected and stated that HR needs to be so-called "Soft-Spoken". The most important part is to deal with every employee with respect and dignity. To express your ideas, opinion without hurting others and still making your point through is a skill to learn. If you are assertive in dealing with people, the majority of your problems are resolved.
Thanks,
Sandesh Joshi
From India, Bengaluru
Acknowledge(0)Amend(0)
Polite and courteous behaviour should be inherent in your character and dealings.that way things will move better.
This is not a special requirement for HR alone, it is an universal requirement.
No amount of training can convert a rude and bad natured person into a extremely polite and humble person.that is why deep selection and check of behavioural aspects is vital for recruitment.
The recent issues being faced in Indigo is a manifestation of this problem.Outwardly polite and humble,but minute any provocation takes place,basic nature is taking over resulting in loss of image to the airline.
Had Indigo genuinely imbibed the essence of this quote things would have been different
"Politeness and civility are the best capital ever invested in business."
But
“Politeness is organized indifference.”
― Paul Valéry
this is where problems arise.
One must do his job HR or otherwise with a genuine sense of being helpful and productive.
The biggest act of kindness and politenes is if you listen to another man's problem fully and sincerely without interruptions..That will itself win half the battle.
From India, Pune
Acknowledge(0)Amend(0)
This is not a special requirement for HR alone, it is an universal requirement.
No amount of training can convert a rude and bad natured person into a extremely polite and humble person.that is why deep selection and check of behavioural aspects is vital for recruitment.
The recent issues being faced in Indigo is a manifestation of this problem.Outwardly polite and humble,but minute any provocation takes place,basic nature is taking over resulting in loss of image to the airline.
Had Indigo genuinely imbibed the essence of this quote things would have been different
"Politeness and civility are the best capital ever invested in business."
But
“Politeness is organized indifference.”
― Paul Valéry
this is where problems arise.
One must do his job HR or otherwise with a genuine sense of being helpful and productive.
The biggest act of kindness and politenes is if you listen to another man's problem fully and sincerely without interruptions..That will itself win half the battle.
From India, Pune
Acknowledge(0)Amend(0)
It is better to remain neutral towards the company and the employee for a better working scenario. After all, HR is also a human being, and sometimes there are possibilities that particular circumstances can cause a problem. It is always better to stay calm and handle the situation to maintain cordial relations. It is the task of every HR services to preach this aspect to their fellow employees.
For further details, check out our website for the best HR practices role.
[Talent Maximus - HR Services & Solutions | Corporate Payroll Services](http://www.talentmaximus.com/)
From India, Chennai
Acknowledge(0)Amend(0)
For further details, check out our website for the best HR practices role.
[Talent Maximus - HR Services & Solutions | Corporate Payroll Services](http://www.talentmaximus.com/)
From India, Chennai
Acknowledge(0)Amend(0)
Thank you everyone for sharing the insight, definitely would be of a great help. I appreciate for knowledge shared. Thank you once again!
From India, Mumbai
Acknowledge(0)Amend(0)
From India, Mumbai
Acknowledge(0)Amend(0)
Yes, we should be soft-spoken. We need to be soft when there is any query from an employee. We need not be soft when the situation is out of control, but this should be reflected in actions, not just words.
Most of the time, HR gets frustrated when an employee doesn't understand what HR is saying and asks the same question every day, even after a solution has been provided or an answer given.
Ultimately, if a company aims to maintain discipline, HR is necessary. However, a common issue arises when employees assume HR is always available and solely exists to solve their problems, even outside of work hours or when leaving the office. They may not realize that HR also has daily tasks and responsibilities, including generating reports manually or through software.
The relationship between an employee and an employer can be likened to that of a son and a mother or father. If a son persists in demanding something repeatedly, how will the parent react?
From India, Hyderabad
Acknowledge(0)Amend(0)
Most of the time, HR gets frustrated when an employee doesn't understand what HR is saying and asks the same question every day, even after a solution has been provided or an answer given.
Ultimately, if a company aims to maintain discipline, HR is necessary. However, a common issue arises when employees assume HR is always available and solely exists to solve their problems, even outside of work hours or when leaving the office. They may not realize that HR also has daily tasks and responsibilities, including generating reports manually or through software.
The relationship between an employee and an employer can be likened to that of a son and a mother or father. If a son persists in demanding something repeatedly, how will the parent react?
From India, Hyderabad
Acknowledge(0)Amend(0)
All business functions exist because of customers. For the HR department, its company people are the customers. Therefore, here is a logic as to why an HR person should always retain their composure and speak softly. They have to be 'Assertive' rather than 'Aggressive'. Speaking softly is also a soft skill, and an HR person is supposed to be proficient in soft skills. I have enclosed a few slides that I use in my programs to highlight the importance of speaking well and the necessity to maintain it softly.
V. Raghunathan
From India
Acknowledge(0)Amend(0)
V. Raghunathan
From India
Acknowledge(0)Amend(0)Looking for something specific? - Join & Be Part Of Our Community and get connected with the right people who can help. Our AI-powered platform provides real-time fact-checking, peer-reviewed insights, and a vast historical knowledge base to support your search.