Hello Hetal,
While the other members have given very valuable & practical suggestions based on their experiences, I would like to highlight a basic human factor: by nature, human beings are wired to work without breaks for longer durations in the daytime rather than during night-time. So unless you break the monotony of the work each of them does--either by way of some leisure/recreation activities during the night shifts OR switch the work from one activity to another--like the Saying goes: "Relaxation is nothing but change of work". Maybe you can plan role changes/rotation among the team members. Just give this a thought.
Coming to your query ".....employees are allowed to work at same time while they are working with us", many companies actually bar such avocations by the employees as this has the scope to create a loss or diffusion of focus towards the company's work by the employee(s).
However, you mentioned this reg one employee--is this found with ONLY one or many employees? If not, you would need to figure-out the reason(s) of the others.
Like all the members suggested, a Full-team meeting could give you some leads [obviously you can't expect many employees to clearly state the actual reasons for sleeping on duty, unless they are very honest by nature]--this also depends on YOUR body-language; IF you are PERCEIVED as being probing for taking any harsh/punitive measures, none will come-out with the ACTUAL reasons. Hope you get the point.
You can then pursue/probe further to get to the truth & then begin implementing corrective measures.
Rgds,
TS
From India, Hyderabad
1637While the other members have given very valuable & practical suggestions based on their experiences, I would like to highlight a basic human factor: by nature, human beings are wired to work without breaks for longer durations in the daytime rather than during night-time. So unless you break the monotony of the work each of them does--either by way of some leisure/recreation activities during the night shifts OR switch the work from one activity to another--like the Saying goes: "Relaxation is nothing but change of work". Maybe you can plan role changes/rotation among the team members. Just give this a thought.
Coming to your query ".....employees are allowed to work at same time while they are working with us", many companies actually bar such avocations by the employees as this has the scope to create a loss or diffusion of focus towards the company's work by the employee(s).
However, you mentioned this reg one employee--is this found with ONLY one or many employees? If not, you would need to figure-out the reason(s) of the others.
Like all the members suggested, a Full-team meeting could give you some leads [obviously you can't expect many employees to clearly state the actual reasons for sleeping on duty, unless they are very honest by nature]--this also depends on YOUR body-language; IF you are PERCEIVED as being probing for taking any harsh/punitive measures, none will come-out with the ACTUAL reasons. Hope you get the point.
You can then pursue/probe further to get to the truth & then begin implementing corrective measures.
Rgds,
TS
From India, Hyderabad
Having gone through the posts and responses; it is admirable that you have zero-ed in on the root cause of the problem.
You have to; if you do not have it already; incorporate a clause in your appointment letter / terms and conditions of employment; that the employees shall not indulge in any private business including full-time or part-time employment with any other person or company.
Subsequently, take major punitive action if you come across such cases.
Warm regards.
From India, Delhi
You have to; if you do not have it already; incorporate a clause in your appointment letter / terms and conditions of employment; that the employees shall not indulge in any private business including full-time or part-time employment with any other person or company.
Subsequently, take major punitive action if you come across such cases.
Warm regards.
From India, Delhi
I have gone through all the above suggestions.... There is something called Responsibility and Accountability. Please identify the Supervisors who are accountable for customer service, productivity, etc. The Team Leader has to be held responsible. He is being the Team Leader for supervising the team members he has to be held accountable for the lapses of his team members. Actually, if he is facing any such problems in his team, it is his job to scale up the issue to higher levels to resolve the same. Despite offering so many sops, if the employees are found wanting in discharging their employees, they can be warned, reprimanded and utlimately sent home packing. India has a huge population and you can always get better employees, who are disciplined. Either the errant employees can be counselled, motivated and trained to change their attitude or if nothing works out, then turn them out.. may be as the last resort. Tell them in advance what will happen. If they are biologically unsuitable for the kind of work, better replace them with people, who can work. If they are not suitable for this kind of work, they should not have been employed at all, in the first place !
From India
From India
Our traditionally Indian governments at federal and state level have always made an effort to ensure a high degree of protection for workers. So for instance, a permanent worker can be terminated only for proven misconduct or for habitual absence. Sleeping at night shift can be considered as misconduct , and can be exaggerated by issue of more than 3 memos to mend behavior, with held of any increments and promotion stating misconduct in remark sections.
In Uttam Nakate case, the Bombay High Court held that dismissing an employee for repeated sleeping on the factory floor was illegal - a decision which was overturned by the Supreme Court of India. Moreover, it took two decades to complete the legal process.
In 2008, the World Bank has criticised the complexity, lack of modernization and flexibility in Indian regulations, So according to labour law it will be very complicated issue if handled with labour union and reservation cadre.
From India, Hyderabad
In Uttam Nakate case, the Bombay High Court held that dismissing an employee for repeated sleeping on the factory floor was illegal - a decision which was overturned by the Supreme Court of India. Moreover, it took two decades to complete the legal process.
In 2008, the World Bank has criticised the complexity, lack of modernization and flexibility in Indian regulations, So according to labour law it will be very complicated issue if handled with labour union and reservation cadre.
From India, Hyderabad
Dear Hetal ji,
Up-till now, all the responses are by HR Managers. This is the response by IR Manager to your problem.
Found sleeping while on duty is a misconduct for which employee is liable for disciplinary action.
You are not taking disciplinary action against such employee, you are liable for action against by your management.
So please make the case concrete and issue SCN / Charge sheet, conduct domestic enquiry and take disciplinary action against the employee with in the framework of law so that there will be deterrent effect on others. If you are in need of an enquiry officer, please call me. Now a days there is no job to professional enquiry officers.
From India, Mumbai
Up-till now, all the responses are by HR Managers. This is the response by IR Manager to your problem.
Found sleeping while on duty is a misconduct for which employee is liable for disciplinary action.
You are not taking disciplinary action against such employee, you are liable for action against by your management.
So please make the case concrete and issue SCN / Charge sheet, conduct domestic enquiry and take disciplinary action against the employee with in the framework of law so that there will be deterrent effect on others. If you are in need of an enquiry officer, please call me. Now a days there is no job to professional enquiry officers.
From India, Mumbai
Most of the query has been answer. I am still highlighting few points
It is very important first to understand the nature of business your organisation is into and the timelines or the deadlines which have been fixed to complete the task i.e. the organisation goals and vision.
Also HR policies and guidelines which are set by the organisation which are approved by management.
KPO stands for Knowledge Process Outsourcing which involves gathering or collecting of information about anything which a client may require.
Such kind of organisation has a different organisation structure compared to a general structure what is followed. Maybe some KPO may have a high stress level whereas some may have a little low.
Generally in terms of HR or management they try to comfort their employee since the working hours are sometimes extended and being a 24x7 operations where a shift is involved one must be careful especially during the night shif jobs. As rightly said by many that there should be suprise visits, CCTV monitoring but still sometimes it doesn't help and if the staff force is equally important than also the option of penatly should be applied. Again here one should consider the stress levels and environment.
If you feel that employee are over stressed than probably you may look into making a kind of panic room, where if any employee feels that he/ she is sleepy than he may go into the panic room take a power nap, listen to music or do some activity for sometime which will not make him feel relaxed and fresh and come back on the desk and start workin again, but on the desk no employee should be found sleeping this should be kind of standing instructions to all the supervisors and supervisors should be monitored maybe remotely via CCTV as this is very much possible through technology
From India, Mumbai
It is very important first to understand the nature of business your organisation is into and the timelines or the deadlines which have been fixed to complete the task i.e. the organisation goals and vision.
Also HR policies and guidelines which are set by the organisation which are approved by management.
KPO stands for Knowledge Process Outsourcing which involves gathering or collecting of information about anything which a client may require.
Such kind of organisation has a different organisation structure compared to a general structure what is followed. Maybe some KPO may have a high stress level whereas some may have a little low.
Generally in terms of HR or management they try to comfort their employee since the working hours are sometimes extended and being a 24x7 operations where a shift is involved one must be careful especially during the night shif jobs. As rightly said by many that there should be suprise visits, CCTV monitoring but still sometimes it doesn't help and if the staff force is equally important than also the option of penatly should be applied. Again here one should consider the stress levels and environment.
If you feel that employee are over stressed than probably you may look into making a kind of panic room, where if any employee feels that he/ she is sleepy than he may go into the panic room take a power nap, listen to music or do some activity for sometime which will not make him feel relaxed and fresh and come back on the desk and start workin again, but on the desk no employee should be found sleeping this should be kind of standing instructions to all the supervisors and supervisors should be monitored maybe remotely via CCTV as this is very much possible through technology
From India, Mumbai
Well, if the employees are recently moved to the night shift then give them some time to settle down otherwise you can give warning to them and better you place CCTV camera to monitor and record activities.
From India, Lucknow
From India, Lucknow
according to me this is the management problem pl. tell me any increment process is don in factory if yes what is the issue because it is the common behavior all are found in sleeping mode means there were a some goofing without that all are not in same act so pl. identified what is the issue between the management and employee then think another way
From India, Pune
From India, Pune
hello dear senior, we have found our employee slipping in working hrs. i need your guidance to issue 6 days suspension to that employee. request to you please guide. regards, Ganesh Gaikwad
From India, Pune
From India, Pune
Sleeping while on duty, though it is an act of indiscipline and a misconduct, you can impose
punishment on the basis of merit of case.
If the act of sleeping is his first instance, you should advise/caution him. Any repetition of the
act calls for warning. If he again commit this act, then you can award the punishment, after
completing all procedural formalities.
From India, Aizawl
punishment on the basis of merit of case.
If the act of sleeping is his first instance, you should advise/caution him. Any repetition of the
act calls for warning. If he again commit this act, then you can award the punishment, after
completing all procedural formalities.
From India, Aizawl
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