for calculating the Employee Satisfaction Index is:
1. There is a five-point scale in the questionnaire based on which the employee responses range from Strongly Agree, Agree, Undecided, Disagree, Strongly Disagree.
2. The negative and positive questions are then aligned so that the remarks are ranging from Strongly agree (5) to Strongly Disagree (1). This is just in case your questionnaire has some negative questions to ensure that the employees have simply not marked the questionnaire without reading.
3. The total number of questions with answers against each response is calculated. (5, 4, 3, 2, 1)
4. The total number of questions answered is calculated (just in case somebody has avoided marking answer for a particular question in the questionnaire) (TOTAL)
5. The TOTAL SCORE RECEIVED is calculated = (total number of responses of 5 * 5)+(total number of responses of 4 * 4)+(total number of responses of 3 * 3)+(total number of responses of 2 * 2)+(total number of responses of 1 * 1)
6. Calculate the MAXIMUM TOTAL SCORE which is the TOTAL (pt. 4) * 5.
7. This gives the INDEX which is the TOTAL SCORE RECEIVED / MAXIMUM TOTAL SCORE * 100
I just hope it works for you.
mrunali
From India, Thana
1. There is a five-point scale in the questionnaire based on which the employee responses range from Strongly Agree, Agree, Undecided, Disagree, Strongly Disagree.
2. The negative and positive questions are then aligned so that the remarks are ranging from Strongly agree (5) to Strongly Disagree (1). This is just in case your questionnaire has some negative questions to ensure that the employees have simply not marked the questionnaire without reading.
3. The total number of questions with answers against each response is calculated. (5, 4, 3, 2, 1)
4. The total number of questions answered is calculated (just in case somebody has avoided marking answer for a particular question in the questionnaire) (TOTAL)
5. The TOTAL SCORE RECEIVED is calculated = (total number of responses of 5 * 5)+(total number of responses of 4 * 4)+(total number of responses of 3 * 3)+(total number of responses of 2 * 2)+(total number of responses of 1 * 1)
6. Calculate the MAXIMUM TOTAL SCORE which is the TOTAL (pt. 4) * 5.
7. This gives the INDEX which is the TOTAL SCORE RECEIVED / MAXIMUM TOTAL SCORE * 100
I just hope it works for you.
mrunali
From India, Thana
hi Mrunali
how are you?
i am fine here doing project.
just tell me one thing, is it ok if i use only one tool that is questionnaire for the project or i must go for others.
you told me about the 5 point scale right? but sombody asked me to use 10 point scale. can you guide me in this case. what should i do because i have very few days in my hand to complete the project.
one more thing i want to send you the questionnaire which i prepared just to know your views & suggestion. if you give me your Email ID then i will forward the Questionnaire because i don't want to forward it on this cite before any confirmations.
ok bye
reply as soon as possible
your friend
pradnya
From India, Pune
3how are you?
i am fine here doing project.
just tell me one thing, is it ok if i use only one tool that is questionnaire for the project or i must go for others.
you told me about the 5 point scale right? but sombody asked me to use 10 point scale. can you guide me in this case. what should i do because i have very few days in my hand to complete the project.
one more thing i want to send you the questionnaire which i prepared just to know your views & suggestion. if you give me your Email ID then i will forward the Questionnaire because i don't want to forward it on this cite before any confirmations.
ok bye
reply as soon as possible
your friend
pradnya
From India, Pune
Hi pradnya I have gone through ur questionnaire I have made some changes(changes are in coloured font) ok bye all the best for ur project
From India, Thana
From India, Thana
Hi Mrunali
Thank you very much
I have corrected the Questionnaire.
i have a query is it ok if i use only one tool i.e. questionnaire
or i should go for some more?
waiting for your reply
take care
Pradnya
From India, Pune
Thank you very much
I have corrected the Questionnaire.
i have a query is it ok if i use only one tool i.e. questionnaire
or i should go for some more?
waiting for your reply
take care
Pradnya
From India, Pune
Hi ,
Kindly note that when you are preparing questionaires for any project / Survey it should be simple as possible but the questions raised should be such that they cover the essentials of your project.
The simple reason behind the questionaire being short and simple is that the person who fills the questionaire will not get monotonous. Prepare a simple questionaire of abt 25-30 questions.
Let me know if your conveniced with the simple questionaire, If so i will send you the format.
Regds
Malini
From India, Bangalore
Kindly note that when you are preparing questionaires for any project / Survey it should be simple as possible but the questions raised should be such that they cover the essentials of your project.
The simple reason behind the questionaire being short and simple is that the person who fills the questionaire will not get monotonous. Prepare a simple questionaire of abt 25-30 questions.
Let me know if your conveniced with the simple questionaire, If so i will send you the format.
Regds
Malini
From India, Bangalore
Hi Malini
This is Pradnya
i am thankful of you for your reply.
yes i do understand the importance of simple & accurate questionnaire.
i have prepared one questionnaire if it is possible for you then please check it & give me your suggestions & opinion about it.
and if possible forward your questionnaire also so that i will get an idea.
i have more queries about the survey. if you are interested in answering me then i will convey them.
waiting for your reply
take care
Pradnya
From India, Pune
This is Pradnya
i am thankful of you for your reply.
yes i do understand the importance of simple & accurate questionnaire.
i have prepared one questionnaire if it is possible for you then please check it & give me your suggestions & opinion about it.
and if possible forward your questionnaire also so that i will get an idea.
i have more queries about the survey. if you are interested in answering me then i will convey them.
waiting for your reply
take care
Pradnya
From India, Pune
Hi ,
I went through your questionaire.... You can include few more questions on the leaves provided by the company , the welfare facilities , the social security measure provided , employees learning oppurtunities . You can also raise questions on the infrastructure ( Lighting , drinking water , work station not over crowded etc ) , Raise a question on the recreational facilities , transport facilities , canteen facilities , motivational factors in the company etc......
As you said you have some queries , feel free to ask them.
If you need any more help let me know.
Regds
Malini
From India, Bangalore
I went through your questionaire.... You can include few more questions on the leaves provided by the company , the welfare facilities , the social security measure provided , employees learning oppurtunities . You can also raise questions on the infrastructure ( Lighting , drinking water , work station not over crowded etc ) , Raise a question on the recreational facilities , transport facilities , canteen facilities , motivational factors in the company etc......
As you said you have some queries , feel free to ask them.
If you need any more help let me know.
Regds
Malini
From India, Bangalore
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Employee Satisfaction Survey[1].doc