Dear colleague,
HR is Heart Reader/ Mind Reader.He/she is people person. So has to be generally polite, soft persuasive and empathetic. However, has to take tough stand also at times but with fairness and equity.
Regards
Vinayak Nagarkar
HR-Consultant
From India, Mumbai
619HR is Heart Reader/ Mind Reader.He/she is people person. So has to be generally polite, soft persuasive and empathetic. However, has to take tough stand also at times but with fairness and equity.
Regards
Vinayak Nagarkar
HR-Consultant
From India, Mumbai
Main Purpose of any HR department is to to sort out work problems; work alongside the management and the staff to ensure peace and tranquillity within the work place so as to achieve maximum productivity.
Sorting out human relation issues requires tact,firmness,knowledge of issues etc.Accordingly it is clear that mixture of polite and tactful behaoviour is mandatory for any HR to be sucessful in his/her job..
From India, Pune
Sorting out human relation issues requires tact,firmness,knowledge of issues etc.Accordingly it is clear that mixture of polite and tactful behaoviour is mandatory for any HR to be sucessful in his/her job..
From India, Pune
HR is now HCM ie Human Capital Management, a Business Partner, HR guy to stay neutral and not falling on either side ie management or labour. He should be fair in his treatment of people, assess the situation correctly and offer remedies both by the rule book and by common sense. More often, he has to go by what a fair-minded can think of. HR guy has to have emotional balance. HR guy sometimes takes risk by considering a guy for a job, just based on a resume (which may be fake) and one hour of interview (giving into good acting talent of the candidate). HR cannot confine his knowledge to his domain, he should know the company's business operations, functions, profitability, growth, etc etc. When it comes to behaviour, it is expected of any human to be well-balanced and HR is no exception, as all my professional friends opined above. If the behaviour is erratic, it is more to do with the way he was formatted from an young age without any correction being carried out during his or her growth but that is nothing to do with the JD of a HR guy !
Best wishes
From India
Best wishes
From India
Dear Anonymous,
It is presumed that HR professionals are post graduate and have the behavioral skills training and mastery to deal with people, which in lay mans language, it is expected and stated that HR need to be so called "Soft Spoken".
The most important part is to deal with every employee with respect and dignity.
To express your ideas, opinion without hurting others and still making your point through is a skill to learn.
If you are assertive in dealing with people, your majority of problems are resolved.
Thanks,
Sandesh Joshi
From India, Bengaluru
It is presumed that HR professionals are post graduate and have the behavioral skills training and mastery to deal with people, which in lay mans language, it is expected and stated that HR need to be so called "Soft Spoken".
The most important part is to deal with every employee with respect and dignity.
To express your ideas, opinion without hurting others and still making your point through is a skill to learn.
If you are assertive in dealing with people, your majority of problems are resolved.
Thanks,
Sandesh Joshi
From India, Bengaluru
Polite and courteous behaviour should be inherent in your character and dealings.that way things will move better.
This is not a special requirement for HR alone, it is an universal requirement.
No amount of training can convert a rude and bad natured person into a extremely polite and humble person.that is why deep selection and check of behavioural aspects is vital for recruitment.
The recent issues being faced in Indigo is a manifestation of this problem.Outwardly polite and humble,but minute any provocation takes place,basic nature is taking over resulting in loss of image to the airline.
Had Indigo genuinely imbibed the essence of this quote things would have been different
"Politeness and civility are the best capital ever invested in business."
But
“Politeness is organized indifference.”
― Paul Valéry
this is where problems arise.
One must do his job HR or otherwise with a genuine sense of being helpful and productive.
The biggest act of kindness and politenes is if you listen to another man's problem fully and sincerely without interruptions..That will itself win half the battle.
From India, Pune
This is not a special requirement for HR alone, it is an universal requirement.
No amount of training can convert a rude and bad natured person into a extremely polite and humble person.that is why deep selection and check of behavioural aspects is vital for recruitment.
The recent issues being faced in Indigo is a manifestation of this problem.Outwardly polite and humble,but minute any provocation takes place,basic nature is taking over resulting in loss of image to the airline.
Had Indigo genuinely imbibed the essence of this quote things would have been different
"Politeness and civility are the best capital ever invested in business."
But
“Politeness is organized indifference.”
― Paul Valéry
this is where problems arise.
One must do his job HR or otherwise with a genuine sense of being helpful and productive.
The biggest act of kindness and politenes is if you listen to another man's problem fully and sincerely without interruptions..That will itself win half the battle.
From India, Pune
It is better to remain neutral to the company and the employee for a better working scenario. Afterall HR is also a human being and sometimes there are possibilities that any particular circumstances can cause a problem. It is always better to stay calm and handle the situation to maintain cordial relations. It is the task of every <a href="http://www.talentmaximus.com/">HR services</a> to preach this aspect to their fellow employees.
for further details
Check out our website for the role of Best HR practices.
Talent Maximus - HR Services & Solutions | Corporate Payroll Services
From India, Chennai
for further details
Check out our website for the role of Best HR practices.
Talent Maximus - HR Services & Solutions | Corporate Payroll Services
From India, Chennai
Thank you everyone for sharing the insight, definitely would be of a great help. I appreciate for knowledge shared. Thank you once again!
From India, Mumbai
From India, Mumbai
Yes we should be soft spoken.
We need to soft when there is any query from employee.
We need not to be soft when the situation which is out of control but not in words only in actions.
Most of the time HR gets anger when employee doesn't understand what HR saying and asks the same question every day ever after providing solution or answered.
Finally, If a company should be in discipline then the HR is required. The only problem is that Employee think that HR is always free and he is only for solving their problems (even on work timings or leaving the office). But they doesn't know that he has work on his daily activities and share reports which may be done manual or automatic using software.
Employee is son and employer is mother or father. If son forces again and again what mom or dad will do?
From India, Hyderabad
We need to soft when there is any query from employee.
We need not to be soft when the situation which is out of control but not in words only in actions.
Most of the time HR gets anger when employee doesn't understand what HR saying and asks the same question every day ever after providing solution or answered.
Finally, If a company should be in discipline then the HR is required. The only problem is that Employee think that HR is always free and he is only for solving their problems (even on work timings or leaving the office). But they doesn't know that he has work on his daily activities and share reports which may be done manual or automatic using software.
Employee is son and employer is mother or father. If son forces again and again what mom or dad will do?
From India, Hyderabad
All business functions exist because of customers.
For HR department its company people are the customers.
So here is a logic as to why HR person should always retain his composure and speak softly.
He has to be 'Assertive' rather than "Aggressive".
Speaking softly is also a SOFTSKILL and HR person is supposed to be good at Soft Skills.
I have enclosed a few slides that I use in my programmes to highlight the importance of speaking well and the necessity to maintain it soft.
V.Raghunathan
From India
For HR department its company people are the customers.
So here is a logic as to why HR person should always retain his composure and speak softly.
He has to be 'Assertive' rather than "Aggressive".
Speaking softly is also a SOFTSKILL and HR person is supposed to be good at Soft Skills.
I have enclosed a few slides that I use in my programmes to highlight the importance of speaking well and the necessity to maintain it soft.
V.Raghunathan
From India
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
152120-very-use ful-hr-manageme nt-software-bui lt-excel-psa-hr -manager-mainta in-payrrol-exce l-soft.zip
Soft Skills for HR Professionals.d oc