I do not understand why employees always feel that HR should be soft-spoken and good to them all the time. Employees take things for granted, and HR has no right to address the same and make employees realize their mistakes or any behavioral issues at the workplace. They feel HRs are always aggressive, and how can they talk to us in that manner? On the contrary, they do not understand that they provoke HRs to do so sometimes, and they are the reason for reacting in such a fashion.
It's so stupid that employees can be aggressive and act the way they want, and that should be fine. But as soon as HR has some behavioral changes towards any particular employee, it's not right. You have to be soft-spoken and always kind.
What's the take on it? I mean, do we HR overreact sometimes, or is it the same scenario everywhere?
From India, Mumbai
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It's so stupid that employees can be aggressive and act the way they want, and that should be fine. But as soon as HR has some behavioral changes towards any particular employee, it's not right. You have to be soft-spoken and always kind.
What's the take on it? I mean, do we HR overreact sometimes, or is it the same scenario everywhere?
From India, Mumbai
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Dear friend,
It is not just HR, but everybody must be soft-spoken at all times. However, it is not that easy. Occasionally, the HR department becomes a download center where people think they can unload their anger or frustration. HR has to face wrath many times for no fault of their own.
Nevertheless, you may explicitly mention what the issue was in your company.
Thanks,
Dinesh Divekar
From India, Bangalore
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8032It is not just HR, but everybody must be soft-spoken at all times. However, it is not that easy. Occasionally, the HR department becomes a download center where people think they can unload their anger or frustration. HR has to face wrath many times for no fault of their own.
Nevertheless, you may explicitly mention what the issue was in your company.
Thanks,
Dinesh Divekar
From India, Bangalore
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HR is a thankless job - isn't it?
No, it is one of the most important functions in any organization, and certainly, HR professionals should be soft-spoken, gifted with great integrity, patience, empathy, and be good communicators. Company management may hire HR as a shield against employees. When joining any company, one should know why the CEO is hiring you as a professional. If you are paid to 'act' as the empathizing face of management and if you are happy with that, do not complain later but perform your 'role'. If you are hired to perform real HR functions in forward-looking companies, you will be granted the required rights and privileges too. You will not always be at the receiving end, and you can work without losing self-respect. Also, never become intellectually lazy.
From India, Bangalore
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No, it is one of the most important functions in any organization, and certainly, HR professionals should be soft-spoken, gifted with great integrity, patience, empathy, and be good communicators. Company management may hire HR as a shield against employees. When joining any company, one should know why the CEO is hiring you as a professional. If you are paid to 'act' as the empathizing face of management and if you are happy with that, do not complain later but perform your 'role'. If you are hired to perform real HR functions in forward-looking companies, you will be granted the required rights and privileges too. You will not always be at the receiving end, and you can work without losing self-respect. Also, never become intellectually lazy.
From India, Bangalore
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I do not understand why employees always feel that HR should be soft-spoken and good to them. It's the Human Resources Department, so it needs to be polite and courteous.
Employees take things for granted - who authorized them to do so? Aren't there set policies, rules, and regulations to control employee behavior? The HR has the right to address the same. Once there are set rules and regulations, people will not act that way. It is the duty of the HR department to counsel, educate, and guide employees to follow the set guidelines.
Employees feel HR professionals are always aggressive, but how can they talk to us in that manner? It seems that you may be aggressive towards employees most of the time. Conversely, they do not understand that they provoke HR sometimes, and they are the reason for the reactions. People do make mistakes, and it's the HR department's duty to help them realize and prepare an action plan to avoid repeating them.
It's ridiculous that employees can be aggressive and act however they want, but as soon as HR shows some behavioral changes towards a particular employee, it's deemed wrong. You cannot bark at dogs that are barking at you; show maturity in your reaction and set an example for them. HR has to be soft-spoken and kind.
What's your take on it? Does HR overreact sometimes, or is it the same scenario everywhere? I have already answered how I react to my organizational culture.
From India, Pune
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Employees take things for granted - who authorized them to do so? Aren't there set policies, rules, and regulations to control employee behavior? The HR has the right to address the same. Once there are set rules and regulations, people will not act that way. It is the duty of the HR department to counsel, educate, and guide employees to follow the set guidelines.
Employees feel HR professionals are always aggressive, but how can they talk to us in that manner? It seems that you may be aggressive towards employees most of the time. Conversely, they do not understand that they provoke HR sometimes, and they are the reason for the reactions. People do make mistakes, and it's the HR department's duty to help them realize and prepare an action plan to avoid repeating them.
It's ridiculous that employees can be aggressive and act however they want, but as soon as HR shows some behavioral changes towards a particular employee, it's deemed wrong. You cannot bark at dogs that are barking at you; show maturity in your reaction and set an example for them. HR has to be soft-spoken and kind.
What's your take on it? Does HR overreact sometimes, or is it the same scenario everywhere? I have already answered how I react to my organizational culture.
From India, Pune
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Similarly, what happens in the home setting also plays out in the workplace. The production and other department personnel take on the role of the father, while employees, mainly workmen and line function staff, are like the kids. The HR generalists, on the other hand, play a crucial role as the mother. HR professionals must exhibit flexibility and gentleness while also adhering to the company's rules and regulations.
From India, undefined
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From India, undefined
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All of us have to be soft-spoken, courteous, and helpful.
The HR department, by nature of the job, has a special onus to tackle employees' problems. Their approach to employees makes all the difference. Balancing individual employee needs and organizational needs is an art that comes from experience and a particular mindset. But equally, remember, HR needs to be strict at times when the need arises - like taking action based on the findings of an inquiry, etc.
Equally, bear in mind that an HR person needs to be an excellent communicator. How you communicate makes a lot of difference. Communication involves listening to the other person and understanding intuitively what is being told. Half of the problems get solved when you listen carefully and sympathetically.
HR people are human too, but the job requires you to behave in a particular manner. By solving problems and refusing to react aggressively, you add to productivity. So, work with a positive mindset and an objective, impartial mindset.
From India, Pune
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The HR department, by nature of the job, has a special onus to tackle employees' problems. Their approach to employees makes all the difference. Balancing individual employee needs and organizational needs is an art that comes from experience and a particular mindset. But equally, remember, HR needs to be strict at times when the need arises - like taking action based on the findings of an inquiry, etc.
Equally, bear in mind that an HR person needs to be an excellent communicator. How you communicate makes a lot of difference. Communication involves listening to the other person and understanding intuitively what is being told. Half of the problems get solved when you listen carefully and sympathetically.
HR people are human too, but the job requires you to behave in a particular manner. By solving problems and refusing to react aggressively, you add to productivity. So, work with a positive mindset and an objective, impartial mindset.
From India, Pune
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Dear Friend,
I agree with the comments of the fellow members that HR should be courteous and polite. In general, this should be the pattern of behavior. You are obliged to be mature enough to assess the situation and behave accordingly. Since you are in HR, you are expected to understand the psyche of the employees. You are not obliged to be polite all the time, but you are obliged to understand when not to be polite. In HR, you cannot unload your own frustration on the employee.
There are three situations when an employee comes to HR:
a. They have some grievance to share to get a resolution,
b. They have been forwarded to HR by the department for either counseling or for taking some action,
c. Some complaint has been received by HR, and the concerned employee has been summoned by HR.
HR people are intelligent enough to decide when to behave in what manner. The most important lesson I have learned in my career of 35 years in HR is:
a. What not to speak,
b. When not to speak,
c. Where not to speak,
d. How to speak and how not to speak.
This lesson helps in handling the most tedious and complicated situations, everywhere, whether at home or in the office.
Anyone can say that it is easy to say this but difficult to follow. I say it is difficult to follow but not impossible to achieve. HR has to ensure only one thing, that their behavior should not culminate in an ugly situation. You are expected to be patience personified. If you can do that, HR is a place where you will succeed.
Warm Regards,
Bharat Gera
HR Consultant
9322404765
From India, Thane
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I agree with the comments of the fellow members that HR should be courteous and polite. In general, this should be the pattern of behavior. You are obliged to be mature enough to assess the situation and behave accordingly. Since you are in HR, you are expected to understand the psyche of the employees. You are not obliged to be polite all the time, but you are obliged to understand when not to be polite. In HR, you cannot unload your own frustration on the employee.
There are three situations when an employee comes to HR:
a. They have some grievance to share to get a resolution,
b. They have been forwarded to HR by the department for either counseling or for taking some action,
c. Some complaint has been received by HR, and the concerned employee has been summoned by HR.
HR people are intelligent enough to decide when to behave in what manner. The most important lesson I have learned in my career of 35 years in HR is:
a. What not to speak,
b. When not to speak,
c. Where not to speak,
d. How to speak and how not to speak.
This lesson helps in handling the most tedious and complicated situations, everywhere, whether at home or in the office.
Anyone can say that it is easy to say this but difficult to follow. I say it is difficult to follow but not impossible to achieve. HR has to ensure only one thing, that their behavior should not culminate in an ugly situation. You are expected to be patience personified. If you can do that, HR is a place where you will succeed.
Warm Regards,
Bharat Gera
HR Consultant
9322404765
From India, Thane
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Dear Anonymous,
The HR department is such a department that remains attached to one employee from the day he is interviewed until the day he retires from the job. The HR department functions as the reception of any organization. Another function is to act as an intermediary between employees and management. A person relies on the HR department for various matters such as salary, leave, EPF, medical benefits, housing, canteen facilities, children's education, loans, etc. Since the department's role is service-oriented, the staff involved are expected to be humane. It is essential to be soft-spoken and humble when working in HR. Everyone should embody these qualities in their daily lives.
All the best,
[Your Name]
From India, Mumbai
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The HR department is such a department that remains attached to one employee from the day he is interviewed until the day he retires from the job. The HR department functions as the reception of any organization. Another function is to act as an intermediary between employees and management. A person relies on the HR department for various matters such as salary, leave, EPF, medical benefits, housing, canteen facilities, children's education, loans, etc. Since the department's role is service-oriented, the staff involved are expected to be humane. It is essential to be soft-spoken and humble when working in HR. Everyone should embody these qualities in their daily lives.
All the best,
[Your Name]
From India, Mumbai
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Hi, friends.
I think HR has to act in both ways as per the situation demands. Sometimes they need to show their teeth when it comes to indiscipline or code of conduct violations, and sometimes be soft when they need to act as a sync to control a violent or tense situation from going out of control or potentially leading to serious worker agitation. Therefore, the job is very tactful and important. They are considered to be very understanding of human behavior and humanities, so it is expected that they do not react immediately without thinking of the potential outcomes it may lead to. That's why people sometimes take them for granted, assuming that they will not retaliate, which is not true.
Select your action as the situation demands.
From India, New Delhi
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I think HR has to act in both ways as per the situation demands. Sometimes they need to show their teeth when it comes to indiscipline or code of conduct violations, and sometimes be soft when they need to act as a sync to control a violent or tense situation from going out of control or potentially leading to serious worker agitation. Therefore, the job is very tactful and important. They are considered to be very understanding of human behavior and humanities, so it is expected that they do not react immediately without thinking of the potential outcomes it may lead to. That's why people sometimes take them for granted, assuming that they will not retaliate, which is not true.
Select your action as the situation demands.
From India, New Delhi
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Dear Anonymous,
An HR person has to play the role of both a mother and a father to his/her employees. It depends on the situation whether one has to be polite/calm or show some aggression. Many times, problems get solved when you simply listen to your employee with care and sympathy.
On the other side, an HR professional has to be strict towards the company's rules and regulations to maintain a healthy environment.
From India, Ahmedabad
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An HR person has to play the role of both a mother and a father to his/her employees. It depends on the situation whether one has to be polite/calm or show some aggression. Many times, problems get solved when you simply listen to your employee with care and sympathy.
On the other side, an HR professional has to be strict towards the company's rules and regulations to maintain a healthy environment.
From India, Ahmedabad
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