I do soft skills training on customer service and the FISH philosophy. Attitude is a important part of each of the sessions.
I am wondering, beyond just raising awareness that attitude is a choice. What can you do to "skill build" around this topic? Any suggestions, thoughts or ideas?
From United States, Minneapolis
3I am wondering, beyond just raising awareness that attitude is a choice. What can you do to "skill build" around this topic? Any suggestions, thoughts or ideas?
From United States, Minneapolis
Hello Staff086:
Employers that hire for talent don't need to change their employees' attitudes which makes training more successful, increases retention and boosts new hire productivity.
Bob Gately, PE, MBA
From United States, Chelsea
Employers that hire for talent don't need to change their employees' attitudes which makes training more successful, increases retention and boosts new hire productivity.
Bob Gately, PE, MBA
From United States, Chelsea
Hi,
Its a nice thought and I appreciate you for trying to bring perceivable changes instead of mere thought provoking exercise.Apart from bringing awareness we can try by giving some case studies so that they can analyse their own attitude and deep thought on the need to change can be inculcated. Later few assignments can be given which might help them improve personally and professionally if they practice the thoughts on change of attitude. These assignments can be reviewed after a period of time.
Regards,
Vani
From India, Pune
Its a nice thought and I appreciate you for trying to bring perceivable changes instead of mere thought provoking exercise.Apart from bringing awareness we can try by giving some case studies so that they can analyse their own attitude and deep thought on the need to change can be inculcated. Later few assignments can be given which might help them improve personally and professionally if they practice the thoughts on change of attitude. These assignments can be reviewed after a period of time.
Regards,
Vani
From India, Pune
Thank you., the comments have been helpful. One example I experienced yesterday was working with a group that seemed to be very cynical. After about 90 minutes, into a 2-hour workshop, I simply stated what was going on in the room (raising the awareness piece again) and then facilitate a conversation on how the attitude of cynicisim could be a culture killer - it can also been a point of common bond between co-workers, however, it's hard (for me, I stated) to not allow that attitude to trickle into the work I do with customers. We start to believe all the words we say - even if they are from a cynical approach.
This conversation seemed to be helpful. My follow up with the manager will give me more insight.
From United States, Minneapolis
This conversation seemed to be helpful. My follow up with the manager will give me more insight.
From United States, Minneapolis
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Attitude.ppt