Dear friends,
Thank You for all your kind words for my previous posting on Retail Customer Service. My earlier posting is a combination of Customer Service and Selling Skills. I hope some of customizing an using with your Trainees.
I made exclusive Module on Retail - Customer Service, which only deals with service aspects for frontline staff. This can be easily run without much customization. This time I would able to incorporate stories and vidoes this time. Unfortunately I wouldnt able to attach Videos because of huge size. If someone is serious about running this Module do contact me for these videos. I will be more than happy to help you out.
Thank you for your continious posts and sharing your work here.
Enjoy the learning.
From India, Hyderabad
52Thank You for all your kind words for my previous posting on Retail Customer Service. My earlier posting is a combination of Customer Service and Selling Skills. I hope some of customizing an using with your Trainees.
I made exclusive Module on Retail - Customer Service, which only deals with service aspects for frontline staff. This can be easily run without much customization. This time I would able to incorporate stories and vidoes this time. Unfortunately I wouldnt able to attach Videos because of huge size. If someone is serious about running this Module do contact me for these videos. I will be more than happy to help you out.
Thank you for your continious posts and sharing your work here.
Enjoy the learning.
From India, Hyderabad
Hey Anil,
Thanks a lot for the module, but would need the video files for better understanding of the module. Could you please share the same at
. or a link where I can download the same. Would highly appreciate.
Thanks and regards,
Suresh.
From India, Mumbai
Thanks a lot for the module, but would need the video files for better understanding of the module. Could you please share the same at
Thanks and regards,
Suresh.
From India, Mumbai
Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
Body_language_tips.mpg: Body_language_tips.mpg - DivShare
Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank You. Enjoy the learning.
From India, Hyderabad
BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
Body_language_tips.mpg: Body_language_tips.mpg - DivShare
Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank You. Enjoy the learning.
From India, Hyderabad
Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
Body_language_tips.mpg: Body_language_tips.mpg - DivShare
Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank You. Enjoy the learning.
From India, Hyderabad
BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
Body_language_tips.mpg: Body_language_tips.mpg - DivShare
Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank You. Enjoy the learning.
From India, Hyderabad
Dear Sir,
I have liked it a lot & it provide me the valuable concepts to prepare a similar Training Programme for the frontline employees in a manufacturing company. Hoping for more valuable PPt on training the admin people....
I was not able to see the videos in the pPt.requesting u to pls provide me the way how to see the videos.
Regads,
Aashi Bhattacharya
From India, Mumbai
I have liked it a lot & it provide me the valuable concepts to prepare a similar Training Programme for the frontline employees in a manufacturing company. Hoping for more valuable PPt on training the admin people....
I was not able to see the videos in the pPt.requesting u to pls provide me the way how to see the videos.
Regads,
Aashi Bhattacharya
From India, Mumbai
Good Ones Sir,
Many thanks
Vishwanathan
[Q
UOTE=anilpathi;1104016]Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: <link outdated-removed>
Body_language_tips.mpg: <link outdated-removed>
Customer_Engagement_Video.mpg: <link outdated-removed>
First_Impressions_video_-_bad_cust_serv_a.mpg: <link outdated-removed>
Good_salesman_and_questioning.mpg: <link outdated-removed>
Rocket_Singh_-_Final_words_-_Business_is_.mpg: <link outdated-removed>
Rocket_Singh_–_words_to_use__situation_.mpg: <link outdated-removed>
Thank You. Enjoy the learning.[/QUOTE]
From India, Pune
Many thanks
Vishwanathan
[Q
UOTE=anilpathi;1104016]Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: <link outdated-removed>
Body_language_tips.mpg: <link outdated-removed>
Customer_Engagement_Video.mpg: <link outdated-removed>
First_Impressions_video_-_bad_cust_serv_a.mpg: <link outdated-removed>
Good_salesman_and_questioning.mpg: <link outdated-removed>
Rocket_Singh_-_Final_words_-_Business_is_.mpg: <link outdated-removed>
Rocket_Singh_–_words_to_use__situation_.mpg: <link outdated-removed>
Thank You. Enjoy the learning.[/QUOTE]
From India, Pune
Hello Anil,
At the outset, I take this opportunity to thank you for your presentation. I am in the process of customizing your content and I am very confused with the videos that need to be placed.
According to your upload of video there are a total 7 videos but your presentation has nine entry points for 10 videos.
Could you please help me place them accordingly.
Video 1
Slide - Customer Engagement at the store
In this slide I have used the video Customer_Engagement_Video.mpg:
This video is about a dejected salesman who learns a lesson
-----------------------------------
Video 2/3
Slide - Look at this short film – video 1/ 2
In this slide I have used the videos
BAD_CUSTOMER_SERVICE_AND___.mpg:
First_Impressions_video_-_bad_cust_serv_a.mpg:
These two videos are about cleanliness and bad service
-------------------------------------
Video 4
Slide - After communication
In this slide the video used is
Body_language_tips.mpg:
---------------------------------------
Video 5
Slide -After whats important in communication with the customer
I used the video
Rocket_Singh_–_words_to_use__situation_.mpg:–
-----------------------------------------------
Video 6
Slide - Process of dialoguing – guru mantr
Good_salesman_and_questioning.mpg:
Salesman selling to an arab couple
--------------------------------------------
Video 7
Slide - Listening – video
Which video to use????
-------------------------------------
Video 8
Slide - Dealing with queries ????
Which video to use????
--------------------------------------
Video 9
Slide - After why is it important to delight customers
the slide says - increase referrals video
Which video to use????
----------------------------------------
Video 10
Slide - Video final words
I used rocket singhs - Rocket_Singh_-_Final_words_-_Business_is_.mpg:
-----------------------------------------
Please do advise if my placements are correct and if you could please direct me to the specific name or links for the ones in red
Thank you
Ashwin
From United Arab Emirates, Dubai
At the outset, I take this opportunity to thank you for your presentation. I am in the process of customizing your content and I am very confused with the videos that need to be placed.
According to your upload of video there are a total 7 videos but your presentation has nine entry points for 10 videos.
Could you please help me place them accordingly.
Video 1
Slide - Customer Engagement at the store
In this slide I have used the video Customer_Engagement_Video.mpg:
This video is about a dejected salesman who learns a lesson
-----------------------------------
Video 2/3
Slide - Look at this short film – video 1/ 2
In this slide I have used the videos
BAD_CUSTOMER_SERVICE_AND___.mpg:
First_Impressions_video_-_bad_cust_serv_a.mpg:
These two videos are about cleanliness and bad service
-------------------------------------
Video 4
Slide - After communication
In this slide the video used is
Body_language_tips.mpg:
---------------------------------------
Video 5
Slide -After whats important in communication with the customer
I used the video
Rocket_Singh_–_words_to_use__situation_.mpg:–
-----------------------------------------------
Video 6
Slide - Process of dialoguing – guru mantr
Good_salesman_and_questioning.mpg:
Salesman selling to an arab couple
--------------------------------------------
Video 7
Slide - Listening – video
Which video to use????
-------------------------------------
Video 8
Slide - Dealing with queries ????
Which video to use????
--------------------------------------
Video 9
Slide - After why is it important to delight customers
the slide says - increase referrals video
Which video to use????
----------------------------------------
Video 10
Slide - Video final words
I used rocket singhs - Rocket_Singh_-_Final_words_-_Business_is_.mpg:
-----------------------------------------
Please do advise if my placements are correct and if you could please direct me to the specific name or links for the ones in red
Thank you
Ashwin
From United Arab Emirates, Dubai
Thanks for sharing the wonderful ppt and manual. Both were very comprehensive - you've really put your heart into it!
Please let me know if you could burn the videos onto a CD and courier it to me. Would appreciate it if you could call me on +91 98450 50040, so I can give you my mailing address.
ExcelEducator_1
From India, Bangalore
Please let me know if you could burn the videos onto a CD and courier it to me. Would appreciate it if you could call me on +91 98450 50040, so I can give you my mailing address.
ExcelEducator_1
From India, Bangalore
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Improving Customer Service.ppt
Customer Service Tools.pdf
Celebrating Customer Service 2000.zip