I came across a wonderful customer service ppt that lists approximately 80 tools that one can use in difference scenarios. Some of the tools like:
Above and Beyond the Call of Duty
Acknowledge Customer’s Needs
Acknowledge without encouraging
Active Listening
Admitting Mistakes
Allowing Venting
Apologize
Appropriate Nonverbal
Appropriate Smiles
Arranging Follow-Up
Assurances of Effort
Assurances of Results
Audience Removal
Bonus Buyoff
etc..
Best of all that is a free download. <link outdated-removed> ( Search On Cite | Search On Google )
From India, Hyderabad
3Above and Beyond the Call of Duty
Acknowledge Customer’s Needs
Acknowledge without encouraging
Active Listening
Admitting Mistakes
Allowing Venting
Apologize
Appropriate Nonverbal
Appropriate Smiles
Arranging Follow-Up
Assurances of Effort
Assurances of Results
Audience Removal
Bonus Buyoff
etc..
Best of all that is a free download. <link outdated-removed> ( Search On Cite | Search On Google )
From India, Hyderabad
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Improving Customer Service.ppt
Celebrating Customer Service 2000.zip