Dear All,
I am bringing a burning topic of our office before you for your valuable comments. We are employing more women employees for BPO jobs during night shifts. A group of employees is picked up from their residences to our office by cabs and vans for work. Due to the recent (maybe a year ago) murder of a female employee in Bangalore by a driver, the safety and security of our employees are threatened. Our employees are either leaving the company or asking for a day shift, which cannot be accommodated. How can we resolve this impasse without experiencing high attrition rates?
Under the above circumstances, please help find a way out of this problem.
With regards,
Trisha
HR Professional
From India, New Delhi
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22I am bringing a burning topic of our office before you for your valuable comments. We are employing more women employees for BPO jobs during night shifts. A group of employees is picked up from their residences to our office by cabs and vans for work. Due to the recent (maybe a year ago) murder of a female employee in Bangalore by a driver, the safety and security of our employees are threatened. Our employees are either leaving the company or asking for a day shift, which cannot be accommodated. How can we resolve this impasse without experiencing high attrition rates?
Under the above circumstances, please help find a way out of this problem.
With regards,
Trisha
HR Professional
From India, New Delhi
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Dear Trisha,
Following are the suggestions:
- Re-schedule shift timings.
- Keep women staff in the day shift (General Shift) or in the first shift starting at 7 am to 3.30 pm.
- Appoint more male staff for night shifts mainly or train talents to fill these positions on a regular basis.
- Recruit fewer women staff or hire female security guards from security agencies to accompany women staff during pickups and drops in night shifts.
Keep Smiling....
Mahesh K Prasad
Email: mkprasad2005@rediffmail.com
From India, Mumbai
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Following are the suggestions:
- Re-schedule shift timings.
- Keep women staff in the day shift (General Shift) or in the first shift starting at 7 am to 3.30 pm.
- Appoint more male staff for night shifts mainly or train talents to fill these positions on a regular basis.
- Recruit fewer women staff or hire female security guards from security agencies to accompany women staff during pickups and drops in night shifts.
Keep Smiling....
Mahesh K Prasad
Email: mkprasad2005@rediffmail.com
From India, Mumbai
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Hi Trisha!!!!
Good question...... :) :) :)
I totally agree with MK Prasad that appointing fewer women during night shifts is best suggested or keeping them to work in the general shift!!!!
"A large section of women are now employed in various fields like IT, BPO, garment sectors; the safety of women is a cause of concern."
As recently stated in the Deccan Herald Newspaper, Bangalore:
The state government will draft a bill on its own which will be on the lines of the Protection of Women Against Sexual Harassment at the Workplace Bill, 2007. This draft will be a model bill that will ensure that women are protected from:
➡ discrimination,
➡ harassment,
➡ sexual harassment,
➡ atrocity.
Regards,
Paromita
From India, Bangalore
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Good question...... :) :) :)
I totally agree with MK Prasad that appointing fewer women during night shifts is best suggested or keeping them to work in the general shift!!!!
"A large section of women are now employed in various fields like IT, BPO, garment sectors; the safety of women is a cause of concern."
As recently stated in the Deccan Herald Newspaper, Bangalore:
The state government will draft a bill on its own which will be on the lines of the Protection of Women Against Sexual Harassment at the Workplace Bill, 2007. This draft will be a model bill that will ensure that women are protected from:
➡ discrimination,
➡ harassment,
➡ sexual harassment,
➡ atrocity.
Regards,
Paromita
From India, Bangalore
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The issue is really burning.
Two days ago, an incident was reported in Jaipur with the same concerns where a woman narrowly escaped being kidnapped. She was working at a BPO during the night shift, and her company's vehicle used to pick her up. That evening, she entered a vehicle, assuming it was the company's, which was intentionally sent to kidnap her at the same time. Upon realizing what was happening, she immediately jumped out of the moving vehicle, sustaining serious injuries but managing to escape.
Women are easy targets for miscreants, and such incidents can occur anywhere to anyone. Strict safety measures should be implemented in this regard. Meanwhile, women should remain vigilant of any suspicious activities around them and take utmost care, especially when unavoidable shift changes occur.
Manoj
From India, Calcutta
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Two days ago, an incident was reported in Jaipur with the same concerns where a woman narrowly escaped being kidnapped. She was working at a BPO during the night shift, and her company's vehicle used to pick her up. That evening, she entered a vehicle, assuming it was the company's, which was intentionally sent to kidnap her at the same time. Upon realizing what was happening, she immediately jumped out of the moving vehicle, sustaining serious injuries but managing to escape.
Women are easy targets for miscreants, and such incidents can occur anywhere to anyone. Strict safety measures should be implemented in this regard. Meanwhile, women should remain vigilant of any suspicious activities around them and take utmost care, especially when unavoidable shift changes occur.
Manoj
From India, Calcutta
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User input:
"Or, Hire Ladies Security Guards from security Agencies to accompany in night shifts with women staffs during pick up and drops. And who would ensure that the female security guards themselves are not assaulted? R Ramamurthy"
Corrected text:
Or, hire female security guards from security agencies to accompany women staff during night shifts for pickups and drop-offs. And who would ensure that the female security guards themselves are not assaulted?
R. Ramamurthy
From India, Bangalore
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"Or, Hire Ladies Security Guards from security Agencies to accompany in night shifts with women staffs during pick up and drops. And who would ensure that the female security guards themselves are not assaulted? R Ramamurthy"
Corrected text:
Or, hire female security guards from security agencies to accompany women staff during night shifts for pickups and drop-offs. And who would ensure that the female security guards themselves are not assaulted?
R. Ramamurthy
From India, Bangalore
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Hi,
I do not fully agree with the idea of keeping females during the day shift and males during the night shift. In BPOs where you work odd hours, you need a motivational factor such as female staff so that male workers do not feel dull during the night shift. Another important factor is that if you are on a sales process, you require female callers as they can convince customers nicely.
According to me, as a solution to this problem, you can choose from the following options:
1. Send your security guard during odd hours for pick up or drop.
2. There should be at least one male staff member in the cab during odd hours shift, and he should take the last pick/drop for female safety.
3. Provide corporate mobile connections (CUG) to all girls and ask them to inform if they encounter any problems.
4. Hire candidates from nearby areas so that commuting during odd hours is reduced, making it safer.
I have worked with both international and domestic call centers as an HR Manager. It's just a matter of making things more planned.
I hope my views will be of some help.
Thanks and Best Wishes,
Ricky :)
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I do not fully agree with the idea of keeping females during the day shift and males during the night shift. In BPOs where you work odd hours, you need a motivational factor such as female staff so that male workers do not feel dull during the night shift. Another important factor is that if you are on a sales process, you require female callers as they can convince customers nicely.
According to me, as a solution to this problem, you can choose from the following options:
1. Send your security guard during odd hours for pick up or drop.
2. There should be at least one male staff member in the cab during odd hours shift, and he should take the last pick/drop for female safety.
3. Provide corporate mobile connections (CUG) to all girls and ask them to inform if they encounter any problems.
4. Hire candidates from nearby areas so that commuting during odd hours is reduced, making it safer.
I have worked with both international and domestic call centers as an HR Manager. It's just a matter of making things more planned.
I hope my views will be of some help.
Thanks and Best Wishes,
Ricky :)
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Trisha,
Women face harassment 24 hours a day. To send a strong signal, get a stringent background check initiated on the contractor staff. At the least, get their pictures and fingerprints of all 10 fingers. Also, you may hire a part-time person to visit their homes, neighbors, etc. The driver can be asked to foot the bill for the verification check. After all, don't people pay for getting verification for passports, immigration, or arms licenses done at cost basis.
Surya
From India, Delhi
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Women face harassment 24 hours a day. To send a strong signal, get a stringent background check initiated on the contractor staff. At the least, get their pictures and fingerprints of all 10 fingers. Also, you may hire a part-time person to visit their homes, neighbors, etc. The driver can be asked to foot the bill for the verification check. After all, don't people pay for getting verification for passports, immigration, or arms licenses done at cost basis.
Surya
From India, Delhi
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Hi Trisha,
The BPO industry can't be compared with the regular IT industry or any other industry. Most people are aware of BPOs, which operate on a 24/7 basis with a preference for night shifts. In BPOs, having a good voice is important, leading many BPOs to prefer female employees over male employees.
If existing employees in your company demand a shift change to daytime, as an HR professional in a BPO, there may be limitations as they work for US/UK clients based on their timings. It's usually mandatory in the BPO industry to work night shifts. As far as I know, attrition is not a major issue in the BPO industry. For example, if 10 employees quit per day, there are usually an equal number of candidates ready to join or even more.
Therefore, it is essential to regularly recruit and train employees in the BPO sector. This recruitment and training process is a major aspect that you need to focus on in the BPO industry.
Reply...
Regards,
Saravana
Executive - HR
From India, Madras
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The BPO industry can't be compared with the regular IT industry or any other industry. Most people are aware of BPOs, which operate on a 24/7 basis with a preference for night shifts. In BPOs, having a good voice is important, leading many BPOs to prefer female employees over male employees.
If existing employees in your company demand a shift change to daytime, as an HR professional in a BPO, there may be limitations as they work for US/UK clients based on their timings. It's usually mandatory in the BPO industry to work night shifts. As far as I know, attrition is not a major issue in the BPO industry. For example, if 10 employees quit per day, there are usually an equal number of candidates ready to join or even more.
Therefore, it is essential to regularly recruit and train employees in the BPO sector. This recruitment and training process is a major aspect that you need to focus on in the BPO industry.
Reply...
Regards,
Saravana
Executive - HR
From India, Madras
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lets take an example like 300 seat BPO with 100% attrition in 1.5 years. sometimes the cost of attrition is a sizeable chunk/ almost equal to annual profits ! surya
From India, Delhi
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From India, Delhi
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Knock Knock !!!!!
Now, I hope people are aware of the rape, sexual harassment, and murder case of the Pune employee of Wipro BPO. It's exactly the same as that of Prathiba's case in Bangalore 2 years ago! So, where is the safety of the women employees during night shifts?
From India, Bangalore
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Now, I hope people are aware of the rape, sexual harassment, and murder case of the Pune employee of Wipro BPO. It's exactly the same as that of Prathiba's case in Bangalore 2 years ago! So, where is the safety of the women employees during night shifts?
From India, Bangalore
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My suggestion is as follows:
During the night shift, try to keep a mix of people from the same area. Also, try to maintain a male-to-female ratio of 1:2 if possible. Ask the driver to first pick up all male staff who are scheduled to work that night from the area, and then pick up the female staff.
Instruct your female staff not to board the cab unless there is a male employee present, regardless of the situation (employee safety is paramount). Additionally, if feasible, consider implementing a teleconfirmation process to ensure all staff have boarded the cab before departure to the office.
I am unsure of how practical these suggestions may be given the circumstances at your end, but I believe they may provide you with a direction to consider.
Regards,
Nilendra
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During the night shift, try to keep a mix of people from the same area. Also, try to maintain a male-to-female ratio of 1:2 if possible. Ask the driver to first pick up all male staff who are scheduled to work that night from the area, and then pick up the female staff.
Instruct your female staff not to board the cab unless there is a male employee present, regardless of the situation (employee safety is paramount). Additionally, if feasible, consider implementing a teleconfirmation process to ensure all staff have boarded the cab before departure to the office.
I am unsure of how practical these suggestions may be given the circumstances at your end, but I believe they may provide you with a direction to consider.
Regards,
Nilendra
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Hi,
Do visit this thread.
<link no longer exists - removed>
our workshop aims at the following
Madhu
From India, Madras
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Do visit this thread.
<link no longer exists - removed>
our workshop aims at the following
- The aim of the program is to train women on the following:
Legal & Police Procedures
Women’s & Children’s rights
Alertness, quick thinking
Avoiding potentially dangerous situations using non violence
Self defense techniques (to be used at extreme situations only
Madhu
From India, Madras
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Hi Nilendra, I accept your suggestion, but how far is it going to work? These cab drivers are so clever these days. They come up with different tactics and spoil people's minds, ending up in all problems. Did you actually understand what exactly the driver in this Pune case did? So, where is the solution? Many solutions come and keep coming, but it keeps happening in other sectors too!
From India, Bangalore
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From India, Bangalore
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All processes in place, we need to ensure that safety is NOT a one-way lane. It needs to be extended along both paths, meaning the onus for safety needs to come from not only the organization but also from the women themselves. They need to be trained to defend themselves, stay alert, and think on their feet. The corporates alone, despite having to ensure complete safety, might not always be able to ensure ideal individual safety as they have thousands of employees. It needs to be shared voluntarily by the individuals themselves through increasing awareness, learning, and practicing self-defense techniques, hence doubling, tripling, or quadrupling their safety and security.
Just an observation! Thanks, Madhu
From India, Madras
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Just an observation! Thanks, Madhu
From India, Madras
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You ask your female employee only to enter the cab if there is a male member. Also, ask the male members to take the onus and care for the safety of the employee. It has to be both ways. Females will also have to be utmost cautious about their safety.
Keep the mobile numbers of all employees of your organization and share it with all staff. Also, give the schedule of shift arrangements at least two days in advance and ask all employees to be in touch with each other during boarding the cab.
Under no circumstances should a girl be asked to board a cab alone. A girl should also be concerned about her safety.
You have to take strict measures because there is no margin of error as in all probability it will lead to rape/murder, and both are uncompromising.
So, I suggest you take these kinds of actions. See if it works. If you face practical difficulty, then we will think of some more measures.
First, call a meeting for all employees and make them aware of such situations. Also, ask them to help you to address these situations by discussing the measures we have talked about. I have every hope that they will themselves come up with even better solutions.
For further discussion, you can call me at 9831000509. I will be more than happy to help you out.
Regards,
Nilendra
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Keep the mobile numbers of all employees of your organization and share it with all staff. Also, give the schedule of shift arrangements at least two days in advance and ask all employees to be in touch with each other during boarding the cab.
Under no circumstances should a girl be asked to board a cab alone. A girl should also be concerned about her safety.
You have to take strict measures because there is no margin of error as in all probability it will lead to rape/murder, and both are uncompromising.
So, I suggest you take these kinds of actions. See if it works. If you face practical difficulty, then we will think of some more measures.
First, call a meeting for all employees and make them aware of such situations. Also, ask them to help you to address these situations by discussing the measures we have talked about. I have every hope that they will themselves come up with even better solutions.
For further discussion, you can call me at 9831000509. I will be more than happy to help you out.
Regards,
Nilendra
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Hi,
We also have night shifts here at the office, and female employees are prevalent. Obviously, there is a concern regarding their security while traveling and within the office premises. However, we have established a secure environment and actively promote employee participation in creating the safest workplace for our female staff. We have implemented the following activities. Please take a look, and I believe you will find a way to address such situations effectively.
- Ensure a security guard accompanies the cab driver if the last employee to be dropped off is a lady. Also, make sure there is a security guard in every cab.
- Connect the cabs with an intercom system.
- Rotate the cab drivers on a daily basis to prevent any premeditated actions.
- Share emergency contact numbers and cab details with the local police.
- Make surprise calls to greet your female employees while they are in transit.
- Regularly check in with female employees to establish a rapport and address any concerns they may have.
- Encourage open communication.
- Request male colleagues to take responsibility for a week.
These are a few measures to address cab-related issues that can cause disruptions. I believe the rest can be managed smoothly.
Thank you,
Raul
From India, Madras
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We also have night shifts here at the office, and female employees are prevalent. Obviously, there is a concern regarding their security while traveling and within the office premises. However, we have established a secure environment and actively promote employee participation in creating the safest workplace for our female staff. We have implemented the following activities. Please take a look, and I believe you will find a way to address such situations effectively.
- Ensure a security guard accompanies the cab driver if the last employee to be dropped off is a lady. Also, make sure there is a security guard in every cab.
- Connect the cabs with an intercom system.
- Rotate the cab drivers on a daily basis to prevent any premeditated actions.
- Share emergency contact numbers and cab details with the local police.
- Make surprise calls to greet your female employees while they are in transit.
- Regularly check in with female employees to establish a rapport and address any concerns they may have.
- Encourage open communication.
- Request male colleagues to take responsibility for a week.
These are a few measures to address cab-related issues that can cause disruptions. I believe the rest can be managed smoothly.
Thank you,
Raul
From India, Madras
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Well, again, if you all remember, security guards have also been accomplices in such situations; therefore, I won't suggest it. I will repeat again that a female employee should be the last one to be picked. At least there should be one male employee already in the cab and should be the first one to be dropped. Also, I repeat, educate female employees to care for their safety as well.
Now, I think it's Trisha's turn to write on the suggestions we have given to her.
Hello Trisha... where are you!!!!! Regards, Nilendra
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Now, I think it's Trisha's turn to write on the suggestions we have given to her.
Hello Trisha... where are you!!!!! Regards, Nilendra
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Thank you Nilendra and other valuable contributors for this post. So many suggestions worth implementing. Wishing all the members of this elite forum a Happy and prosperous Diwali. Greetings with best regards,
Trisha
HR Professional
From India, New Delhi
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Trisha
HR Professional
From India, New Delhi
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Hi Friends,
Yes, you have given different suggestions. If you can combine them, it will work for sure. The only thing is we need to keep a close eye on certain aspects, such as whether the cab driver is the same, what his background is, and I would suggest changing the driver very often. This might be a bit challenging, but it will definitely prevent the driver from becoming too familiar with your employees and their activities.
When it comes to female employees, I suggest hiring them if they are willing to work night shifts or keeping the number of female employees as low as possible based on the staffing needs for other shifts. Additionally, ensure that female employees are not the first to be picked up or the last to be dropped off, as mentioned by our friend Nilendra. Hopefully, these measures will help you have more peaceful nights. No matter what actions we take to address this issue, it's essential to closely monitor what's happening. I hope you all agree with me.
Regards,
Amith R.
From India, Bangalore
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Yes, you have given different suggestions. If you can combine them, it will work for sure. The only thing is we need to keep a close eye on certain aspects, such as whether the cab driver is the same, what his background is, and I would suggest changing the driver very often. This might be a bit challenging, but it will definitely prevent the driver from becoming too familiar with your employees and their activities.
When it comes to female employees, I suggest hiring them if they are willing to work night shifts or keeping the number of female employees as low as possible based on the staffing needs for other shifts. Additionally, ensure that female employees are not the first to be picked up or the last to be dropped off, as mentioned by our friend Nilendra. Hopefully, these measures will help you have more peaceful nights. No matter what actions we take to address this issue, it's essential to closely monitor what's happening. I hope you all agree with me.
Regards,
Amith R.
From India, Bangalore
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You would also have observed the recent Pune incident sparking alarm signals among women, but in today's condition, it doesn't matter as long as security is tightened. It can be done by increasing more women accomplices in a single van. It is also advisable to ensure that women staying in the same place or hostel are picked up so that the last drop problem doesn't arise.
Self-defense is ultimately the best option.
From India, Mumbai
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Self-defense is ultimately the best option.
From India, Mumbai
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Hi trisha,
I am Tharuna and I represent Asthtva. We do conduct self defense workshops for women.
Our experience has shown that just a 4 hour workshop can make some transformational changes in the way women perceive their position of power in society. GITT – Give It to Them – enables women to not only discover their “latent” abilities, but also help develop and train their strengths to ensure that they are capable of protecting themselves. They are also enabled to protect themselves against potential situations of abuse, bullying, threats, violence and assault – that could be rampant in any scenario.
This workshop is aimed at educating women on the importance of protecting their dignity and focuses on postponing the acts of potential aggressors through a combination of mental, physical and creative abilities.
This program will help women learn to:
v Avoid advances, movements and violence affected by aggressors.
v Resist and block advances, movements and violence.
v Inflict counter attacks and escape.
The program involves learning basic body postures and movements to avoid, resist or block aggressors and also boost self-confidence to elude and avoid the aggressors.
Contact me for more details.
Tharuna
9884819818
From India
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I am Tharuna and I represent Asthtva. We do conduct self defense workshops for women.
Our experience has shown that just a 4 hour workshop can make some transformational changes in the way women perceive their position of power in society. GITT – Give It to Them – enables women to not only discover their “latent” abilities, but also help develop and train their strengths to ensure that they are capable of protecting themselves. They are also enabled to protect themselves against potential situations of abuse, bullying, threats, violence and assault – that could be rampant in any scenario.
This workshop is aimed at educating women on the importance of protecting their dignity and focuses on postponing the acts of potential aggressors through a combination of mental, physical and creative abilities.
This program will help women learn to:
v Avoid advances, movements and violence affected by aggressors.
v Resist and block advances, movements and violence.
v Inflict counter attacks and escape.
The program involves learning basic body postures and movements to avoid, resist or block aggressors and also boost self-confidence to elude and avoid the aggressors.
Contact me for more details.
Tharuna
9884819818
From India
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Hi Trisha,
I have some points in my mind, see if it works for you:
1. Security Guard along with the cab driver should ensure that security guards are retired army personnel. Their reference checks should be conducted rigorously. Alternatively, you can seek assistance from the police for thorough reference checks as the police are experienced in handling such matters.
2. Female staff should be picked up last.
3. Clearly instruct your female employees not to enter the cab until a male employee and guard are present in the cab, regardless of the situation.
With regards, Sujeet
From Nigeria, Lagos
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I have some points in my mind, see if it works for you:
1. Security Guard along with the cab driver should ensure that security guards are retired army personnel. Their reference checks should be conducted rigorously. Alternatively, you can seek assistance from the police for thorough reference checks as the police are experienced in handling such matters.
2. Female staff should be picked up last.
3. Clearly instruct your female employees not to enter the cab until a male employee and guard are present in the cab, regardless of the situation.
With regards, Sujeet
From Nigeria, Lagos
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am shreya reddy and I represent Accenture banglore iam in a hr analyst and ]transport executive . We do conduct self defense workshops for women.
Our experience has shown that just a 4 hour workshop can make some transformational changes in the way women perceive their position of power in society. GITT – Give It to Them – enables women to not only discover their “latent” abilities, but also help develop and train their strengths to ensure that they are capable of protecting themselves. They are also enabled to protect themselves against potential situations of abuse, bullying, threats, violence and assault – that could be rampant in any scenario.
This workshop is aimed at educating women on the importance of protecting their dignity and focuses on postponing the acts of potential aggressors through a combination of mental, physical and creative abilities.
This program will help women learn to:
v Avoid advances, movements and violence affected by aggressors.
v Resist and block advances, movements and violence.
v Inflict counter attacks and escape.
The program involves learning basic body postures and movements to avoid, resist or block aggressors and also boost self-confidence to elude and avoid the aggressors. and u can do one thing please do one thing u can put a no of cabs and drivers
From India, Hyderabad
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Our experience has shown that just a 4 hour workshop can make some transformational changes in the way women perceive their position of power in society. GITT – Give It to Them – enables women to not only discover their “latent” abilities, but also help develop and train their strengths to ensure that they are capable of protecting themselves. They are also enabled to protect themselves against potential situations of abuse, bullying, threats, violence and assault – that could be rampant in any scenario.
This workshop is aimed at educating women on the importance of protecting their dignity and focuses on postponing the acts of potential aggressors through a combination of mental, physical and creative abilities.
This program will help women learn to:
v Avoid advances, movements and violence affected by aggressors.
v Resist and block advances, movements and violence.
v Inflict counter attacks and escape.
The program involves learning basic body postures and movements to avoid, resist or block aggressors and also boost self-confidence to elude and avoid the aggressors. and u can do one thing please do one thing u can put a no of cabs and drivers
From India, Hyderabad
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Dear Shreya and Sujeet,
Thank you very much for your valuable comments. Shreya, can you inform me about G I T T and whom to contact for taking such training for our women staff?
Cheers,
Trisha
HR Professional
From India, New Delhi
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Thank you very much for your valuable comments. Shreya, can you inform me about G I T T and whom to contact for taking such training for our women staff?
Cheers,
Trisha
HR Professional
From India, New Delhi
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Hi Trisha, Check out the below site , you can get more information about self defence program. Regards, Saravana
From India, Madras
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From India, Madras
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Hi Trisha,
Your question is good. In my opinion, women have come forward and are taking their own decisions on how to overcome these types of problems. In BPO, women work night shifts because of their sweet voice, which influences customers and helps in selling products. Therefore, I believe women should come up with their own suggestions.
Thanks,
Sanjay
HR Executive, Hyderabad
Email: sanjay_irpm@rediffmail.com
From India, Hyderabad
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Your question is good. In my opinion, women have come forward and are taking their own decisions on how to overcome these types of problems. In BPO, women work night shifts because of their sweet voice, which influences customers and helps in selling products. Therefore, I believe women should come up with their own suggestions.
Thanks,
Sanjay
HR Executive, Hyderabad
Email: sanjay_irpm@rediffmail.com
From India, Hyderabad
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Hi Trisha,
As you asked about GIIT, there are many GIIT agents, especially men and women agents, in T Nagar. Since you are from Chennai, you might be knowing that places like this. You could ask your female employees to get trained or invite the GIIT representatives to come and provide training to your employees every Saturday and Sunday on self-defense. In cities like Hyderabad, Mumbai, and even Bangalore, women are getting trained and are able to defend themselves effectively.
Thank you.
From India, Hyderabad
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As you asked about GIIT, there are many GIIT agents, especially men and women agents, in T Nagar. Since you are from Chennai, you might be knowing that places like this. You could ask your female employees to get trained or invite the GIIT representatives to come and provide training to your employees every Saturday and Sunday on self-defense. In cities like Hyderabad, Mumbai, and even Bangalore, women are getting trained and are able to defend themselves effectively.
Thank you.
From India, Hyderabad
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Hi Trisha,
Hi Saravana,
I am really impressed by your thoughts. It's really good. I have one personal question apart from this issue. You are working as an HR Executive in the BPO industry, right? Do you think that experience will count if you switch to any other industry? Mainly, how many years of experience are needed to be an HR Executive?
Regards,
Dinesh
From India, Mumbai
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Hi Saravana,
I am really impressed by your thoughts. It's really good. I have one personal question apart from this issue. You are working as an HR Executive in the BPO industry, right? Do you think that experience will count if you switch to any other industry? Mainly, how many years of experience are needed to be an HR Executive?
Regards,
Dinesh
From India, Mumbai
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Hi Dinesh,
Greetings,
Thanks for your appreciation. I'm working as an HR Executive in a software company in Chennai. In response to your query, a person who has been working in a BPO as an HR Executive can gain more exposure in specific departments such as Recruitment and Selection, Training and Development, Manpower Planning, Stress Management, and Recreation. Working in the HR field in the BPO industry entails more work pressure compared to other industries. In the BPO industry, everyone is aware of the attrition problem. Therefore, as HR professionals in BPO, we need to focus on finding the best candidates and maintaining employee and candidate databases.
In my opinion, someone with extensive HR experience in the BPO sector can easily transition to working in HR in any type of industry.
Regards,
Saravana
Executive - HR
From India, Madras
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Greetings,
Thanks for your appreciation. I'm working as an HR Executive in a software company in Chennai. In response to your query, a person who has been working in a BPO as an HR Executive can gain more exposure in specific departments such as Recruitment and Selection, Training and Development, Manpower Planning, Stress Management, and Recreation. Working in the HR field in the BPO industry entails more work pressure compared to other industries. In the BPO industry, everyone is aware of the attrition problem. Therefore, as HR professionals in BPO, we need to focus on finding the best candidates and maintaining employee and candidate databases.
In my opinion, someone with extensive HR experience in the BPO sector can easily transition to working in HR in any type of industry.
Regards,
Saravana
Executive - HR
From India, Madras
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Dear All,
I was working as an HR Officer in an NGO since September 2006. I was getting a salary of 17,000/-. I resigned from my previous job in December 2007 and joined a new organization as a Junior Executive in January 2008. It is a large corporate autonomous organization with approximately 1,300 employees under the administrative control of the government. I was inducted on a contract basis for one year, with a verbal assurance during the interview that I would be regularized after one year and provided with the same benefits and allowances as other employees. However, my appointment letter does not mention anything about the confirmation of my job.
Initially, I was informed during the first interview that I would be hired as an Assistant Manager (HR) with a gross salary of 18,000/-. In the second interview, the position offered was Junior Executive-III (HR) with a gross salary of 16,000/-. Finally, in the third interview, I was offered the position of JE-II with a gross salary close to 14,000/-.
The benefits I am receiving from my current organization include subsidized lunch, conveyance (pick/drop), and health insurance/group insurance.
I have discussed all the above-mentioned issues with my teachers, seniors, and well-wishers who advised me that although my current workplace is not a large industry, the experience gained there will be valuable and lead to better opportunities in the future.
Upon joining this organization, I was not provided with a job description or handbook, which has left me unsatisfied. Dealing with an unprofessional attitude from my colleagues and superiors has made every day very challenging. I do not see any prospects for career growth, as I would only be promoted to JE-III after five years. To reach the AM position, I would need to remain in the JE-III role for an additional five years, followed by a promotion test and final decision by the competent authority.
Given these challenges, I am considering rejoining my previous employer who has offered me my previous salary of 17,000/-. Despite requesting 20,000, they are willing to consider 19,000 after three months. I seek your guidance on whether I should return to my previous organization with the old compensation package.
Benefits in my previous organization included 80% medical coverage, annual salary raises (10% of gross salary), and salary increments based on performance.
I eagerly await your prompt reply and suggestions.
Thank you,
Aslam Shaikh
From Pakistan, Karachi
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I was working as an HR Officer in an NGO since September 2006. I was getting a salary of 17,000/-. I resigned from my previous job in December 2007 and joined a new organization as a Junior Executive in January 2008. It is a large corporate autonomous organization with approximately 1,300 employees under the administrative control of the government. I was inducted on a contract basis for one year, with a verbal assurance during the interview that I would be regularized after one year and provided with the same benefits and allowances as other employees. However, my appointment letter does not mention anything about the confirmation of my job.
Initially, I was informed during the first interview that I would be hired as an Assistant Manager (HR) with a gross salary of 18,000/-. In the second interview, the position offered was Junior Executive-III (HR) with a gross salary of 16,000/-. Finally, in the third interview, I was offered the position of JE-II with a gross salary close to 14,000/-.
The benefits I am receiving from my current organization include subsidized lunch, conveyance (pick/drop), and health insurance/group insurance.
I have discussed all the above-mentioned issues with my teachers, seniors, and well-wishers who advised me that although my current workplace is not a large industry, the experience gained there will be valuable and lead to better opportunities in the future.
Upon joining this organization, I was not provided with a job description or handbook, which has left me unsatisfied. Dealing with an unprofessional attitude from my colleagues and superiors has made every day very challenging. I do not see any prospects for career growth, as I would only be promoted to JE-III after five years. To reach the AM position, I would need to remain in the JE-III role for an additional five years, followed by a promotion test and final decision by the competent authority.
Given these challenges, I am considering rejoining my previous employer who has offered me my previous salary of 17,000/-. Despite requesting 20,000, they are willing to consider 19,000 after three months. I seek your guidance on whether I should return to my previous organization with the old compensation package.
Benefits in my previous organization included 80% medical coverage, annual salary raises (10% of gross salary), and salary increments based on performance.
I eagerly await your prompt reply and suggestions.
Thank you,
Aslam Shaikh
From Pakistan, Karachi
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Hi Trisha,
Hi Saravana,
Thank you for the valuable information. I am interested in knowing the Cost to Company (CTC) in the BPO industry. Could you also provide insights on working night shifts? I am currently working as a Management Trainee in a broadband company in Mumbai. As my hometown is Coimbatore, I am considering a shift to Southern India. I am currently involved in implementing the Human Resource Information System (HRIS) at my company and would appreciate your guidance on this matter.
Regards,
Dinesh
From India, Mumbai
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Hi Saravana,
Thank you for the valuable information. I am interested in knowing the Cost to Company (CTC) in the BPO industry. Could you also provide insights on working night shifts? I am currently working as a Management Trainee in a broadband company in Mumbai. As my hometown is Coimbatore, I am considering a shift to Southern India. I am currently involved in implementing the Human Resource Information System (HRIS) at my company and would appreciate your guidance on this matter.
Regards,
Dinesh
From India, Mumbai
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Hi Dinesh,
As per your request, I can provide you with the "Salary Guide - provided by Kelly Services". Please go through the attached file to understand the salary structure for HR in the BPO industry.
Regards,
Saravana
Executive - HR
From India, Madras
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As per your request, I can provide you with the "Salary Guide - provided by Kelly Services". Please go through the attached file to understand the salary structure for HR in the BPO industry.
Regards,
Saravana
Executive - HR
From India, Madras
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Hi Dinesh,
Hi Saravana,
I am really happy to see the salary structure in the BPO industry. I think you didn't mention whether you are working in night shifts or not. Are there any offers in your company for the position of HR Assistant? Also, what specialization are you focusing on?
Regards,
Dinesh
From India, Mumbai
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Hi Saravana,
I am really happy to see the salary structure in the BPO industry. I think you didn't mention whether you are working in night shifts or not. Are there any offers in your company for the position of HR Assistant? Also, what specialization are you focusing on?
Regards,
Dinesh
From India, Mumbai
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Hi Saravana,
I am really happy to see the salary structure in the BPO industry. I think you didn't mention whether you are working night shifts or not. Are there any offers in your company for the position of HR Assistant? What specialization are you focusing on?
Regards,
Dinesh
Hi Dinesh,
In my office, we do not work on a shift basis. I am working regular daytime hours. Currently, we are not recruiting for HR positions; instead, we are looking for software professionals. In the future, if there are any openings in my company or if I come across opportunities in other companies, I will definitely inform you.
To stay in touch, please send me a welcome message to my personal email: sharaan47@gmail.com.
Regards,
Saravana
Executive - HR
From India, Madras
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I am really happy to see the salary structure in the BPO industry. I think you didn't mention whether you are working night shifts or not. Are there any offers in your company for the position of HR Assistant? What specialization are you focusing on?
Regards,
Dinesh
Hi Dinesh,
In my office, we do not work on a shift basis. I am working regular daytime hours. Currently, we are not recruiting for HR positions; instead, we are looking for software professionals. In the future, if there are any openings in my company or if I come across opportunities in other companies, I will definitely inform you.
To stay in touch, please send me a welcome message to my personal email: sharaan47@gmail.com.
Regards,
Saravana
Executive - HR
From India, Madras
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I can understand the burn inside the wound of NIGHT SHIFTS. However, don't you think this is kind of stunning? Anyway, what I feel in this perspective is "in order to safeguard the female employees, we must come up with a robust system where no mischief can be played around."
"There are many people dying from food poisoning. For the same reason, we can't cut down our daily intake, right? We choose the right and the best hygiene alternative to do our PET POOJA. Similarly, cutting down the female staff for night shifts is not a valuable addition to this topic. How to secure them is a main course here.
MY INFERENCE
1) I support our team members who proposed to have a female security guard arranged for the employees as an escort.
2) Also, I wish the Cab Management team to prepare and generate a report wherein this team takes the initiative to call the employee's residence number and find out whether she reached home safely.
3) A thorough background check of the cab drivers needs to be done. The Cab Management team should take an underwriting saying "starting from the company premises to the employee's home whatever mishap happens, the cab driver holds sole responsibility unless he is proven ignorant."
4) Also, the Cab Management team should draw a mapping so as to command the driver to go the same way. Any deviation from the same is to be dealt with seriously.
5) Last but not least, I wish we should hold some of their valuables as a security deposit to the company such as their certificates, bonds, or any valuables to avoid the absconding of the driver after a mishap.
Pour in your thoughts, my dear pals.
Regards,
Gayathri Suraparaju.
From India, Hyderabad
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"There are many people dying from food poisoning. For the same reason, we can't cut down our daily intake, right? We choose the right and the best hygiene alternative to do our PET POOJA. Similarly, cutting down the female staff for night shifts is not a valuable addition to this topic. How to secure them is a main course here.
MY INFERENCE
1) I support our team members who proposed to have a female security guard arranged for the employees as an escort.
2) Also, I wish the Cab Management team to prepare and generate a report wherein this team takes the initiative to call the employee's residence number and find out whether she reached home safely.
3) A thorough background check of the cab drivers needs to be done. The Cab Management team should take an underwriting saying "starting from the company premises to the employee's home whatever mishap happens, the cab driver holds sole responsibility unless he is proven ignorant."
4) Also, the Cab Management team should draw a mapping so as to command the driver to go the same way. Any deviation from the same is to be dealt with seriously.
5) Last but not least, I wish we should hold some of their valuables as a security deposit to the company such as their certificates, bonds, or any valuables to avoid the absconding of the driver after a mishap.
Pour in your thoughts, my dear pals.
Regards,
Gayathri Suraparaju.
From India, Hyderabad
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hi everyone, I wish to know what is the defination of night shift and is it mandatory to provide cabs to female candidate at 9:30 pm also. Thanks Yogyata
From India, Bangalore
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From India, Bangalore
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Gayathri, What valuables will you get from the drivers. From a owner cum driver we can fetch his RC book original, but what can be done, if its a driver driven car.
From India, Bangalore
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From India, Bangalore
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Hello HR's,
I am Aman from Invictus Combat - Safety - Wellness. We provide end-to-end safety trainings for women employees. Women's Self-Defense training is what every female needs irrespective of her age, profession, and lifestyle. The techniques have been developed keeping in mind the threat perception, body types, and different age groups. The focus has been to ensure that the techniques work against a bigger, stronger, more aggressive, and even armed attacker(s). Once you train to defend yourself, you no longer have to be completely dependent on others like the police, family, friends, etc. One must realize that women have been attacked and victimized by every section of society; it's time they stand up for themselves and REFUSE TO BE PREY.
Invictus Combat Systems features the following in WSD training:
- Threat Detection and Prevention
- Spatial Awareness
- Negotiating Techniques
- Not Looking Like a Target
- Principles of Defense
- Types of Attacks
Types o
From India, New Delhi
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I am Aman from Invictus Combat - Safety - Wellness. We provide end-to-end safety trainings for women employees. Women's Self-Defense training is what every female needs irrespective of her age, profession, and lifestyle. The techniques have been developed keeping in mind the threat perception, body types, and different age groups. The focus has been to ensure that the techniques work against a bigger, stronger, more aggressive, and even armed attacker(s). Once you train to defend yourself, you no longer have to be completely dependent on others like the police, family, friends, etc. One must realize that women have been attacked and victimized by every section of society; it's time they stand up for themselves and REFUSE TO BE PREY.
Invictus Combat Systems features the following in WSD training:
- Threat Detection and Prevention
- Spatial Awareness
- Negotiating Techniques
- Not Looking Like a Target
- Principles of Defense
- Types of Attacks
Types o
From India, New Delhi
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Hi,
I work for an IT company, and the engineering employees here sometimes work night shifts on rotation. I want to know the current trends in policies for night shifts like this. What differences in terms of salary, shift premiums, or perks can we offer to motivate them to work night shifts? Kindly share your ideas.
Thanks,
Preeti
From India, Mumbai
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I work for an IT company, and the engineering employees here sometimes work night shifts on rotation. I want to know the current trends in policies for night shifts like this. What differences in terms of salary, shift premiums, or perks can we offer to motivate them to work night shifts? Kindly share your ideas.
Thanks,
Preeti
From India, Mumbai
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User input:
Session will not make you Sunny Deol
Hi All,
Yeah its a good suggestion if you conduct a self-defense or personal safety session in your organization instead of going for day shift for ladies or not hiring them :-@ (which I am completely not in favor of). We are conducting similar safety sessions in our org.
At first, I also thought from previous experience that conducting self-defense sessions of 4 or 8 hours will not make me superhuman and even if I learn something, I would probably forget it after some time. But this company called Invictus conducted a really awesome session and changed my perception. The instructor discussed real problems people (men & women) face in day-to-day life, and the way they portrayed it to us was awesome. He gave small tips and tricks on how to avoid getting into an unwanted situation in the first place.
Though he taught us how to take advantage of our natural reactions and physically fight against an opponent (quite easy), the best thing I liked was when the instructor simply mentioned at the start, "this 4-hour session will not make you Sunny Deol, so remove that from your head." Having both genders in the same session was the cherry on top. Diverse perceptions from both genders emerged.
I had attended another self-defense session in my previous organization as well, but that was just about how to kick, punch, or defend. The instructor knew great martial arts, but with my lazy body, I cannot do that ;-).
I am reiterating, this kind of problem cannot be dealt with by refusing girls for a job or changing their shift timings. Yes, having a guard or male employee also helps, but initially, every individual should think about what they have done for their own safety.
Regards, Ritvika HR Manager
From India, Delhi
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Session will not make you Sunny Deol
Hi All,
Yeah its a good suggestion if you conduct a self-defense or personal safety session in your organization instead of going for day shift for ladies or not hiring them :-@ (which I am completely not in favor of). We are conducting similar safety sessions in our org.
At first, I also thought from previous experience that conducting self-defense sessions of 4 or 8 hours will not make me superhuman and even if I learn something, I would probably forget it after some time. But this company called Invictus conducted a really awesome session and changed my perception. The instructor discussed real problems people (men & women) face in day-to-day life, and the way they portrayed it to us was awesome. He gave small tips and tricks on how to avoid getting into an unwanted situation in the first place.
Though he taught us how to take advantage of our natural reactions and physically fight against an opponent (quite easy), the best thing I liked was when the instructor simply mentioned at the start, "this 4-hour session will not make you Sunny Deol, so remove that from your head." Having both genders in the same session was the cherry on top. Diverse perceptions from both genders emerged.
I had attended another self-defense session in my previous organization as well, but that was just about how to kick, punch, or defend. The instructor knew great martial arts, but with my lazy body, I cannot do that ;-).
I am reiterating, this kind of problem cannot be dealt with by refusing girls for a job or changing their shift timings. Yes, having a guard or male employee also helps, but initially, every individual should think about what they have done for their own safety.
Regards, Ritvika HR Manager
From India, Delhi
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NIGHT SHIFT FOR WOMEN.pdf