Hi,
One of my friends completed a BE in the stream of computer science with a 65% aggregate and got selected in a campus interview as a Technical Analysis Sr. Associate at Dell. Please let me know what the job profile entails, the specific technologies they will be working on, and whether this job is suitable for a girl. Additionally, I would like to understand if this job will be beneficial for their future career. Kindly advise whether to accept this job offer or continue searching for a software engineering position.
Thanks in advance,
Chethan
From India, Bangalore
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One of my friends completed a BE in the stream of computer science with a 65% aggregate and got selected in a campus interview as a Technical Analysis Sr. Associate at Dell. Please let me know what the job profile entails, the specific technologies they will be working on, and whether this job is suitable for a girl. Additionally, I would like to understand if this job will be beneficial for their future career. Kindly advise whether to accept this job offer or continue searching for a software engineering position.
Thanks in advance,
Chethan
From India, Bangalore
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Responsibilities
Installs and supports both hardware and software components for the user group. Performs preventive maintenance, tests, and repairs equipment. Evaluates system configuration and software to ensure the effective use of hardware resources. Addresses and resolves hardware, software, and customer issues. Engages users to determine their potential future business requirements. Provides a positive customer experience with each customer interaction. Responsible for the installation and maintenance of less complex hardware/software systems and supporting smaller user groups. Provides ongoing support for the standard hardware/software needs of the company. Provides basic one-on-one training to the user community. The impact is on a defined area, function, or process. Responsible for a single application or part of an application. May develop new techniques and procedures. Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations. Recommends and assists in the implementation of changes to policies/procedures as appropriate.
Requirements
Graduation is a must. Service Desk experience required. 2-4 years of relevant experience. Knowledge of a wide range of policies and procedures for the work area. Integrates knowledge and experience as a skilled specialist. Possesses broad knowledge of related processes, disciplines, and/or technologies and their interdependencies. Possesses deep technical knowledge in the area of specialization. Applies advanced principles, theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions. Develops solutions to complex technical problems, which may impact multiple work areas. Probes beyond the stated situation to identify underlying issues and consider possible alternatives. Recognizes and acts on inconsistencies in data. Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline. Applies communication skills to interpret technical information or to provide technical advice/guidance.
From India, Bangalore
Acknowledge(0)Amend(0)
Installs and supports both hardware and software components for the user group. Performs preventive maintenance, tests, and repairs equipment. Evaluates system configuration and software to ensure the effective use of hardware resources. Addresses and resolves hardware, software, and customer issues. Engages users to determine their potential future business requirements. Provides a positive customer experience with each customer interaction. Responsible for the installation and maintenance of less complex hardware/software systems and supporting smaller user groups. Provides ongoing support for the standard hardware/software needs of the company. Provides basic one-on-one training to the user community. The impact is on a defined area, function, or process. Responsible for a single application or part of an application. May develop new techniques and procedures. Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations. Recommends and assists in the implementation of changes to policies/procedures as appropriate.
Requirements
Graduation is a must. Service Desk experience required. 2-4 years of relevant experience. Knowledge of a wide range of policies and procedures for the work area. Integrates knowledge and experience as a skilled specialist. Possesses broad knowledge of related processes, disciplines, and/or technologies and their interdependencies. Possesses deep technical knowledge in the area of specialization. Applies advanced principles, theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions. Develops solutions to complex technical problems, which may impact multiple work areas. Probes beyond the stated situation to identify underlying issues and consider possible alternatives. Recognizes and acts on inconsistencies in data. Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline. Applies communication skills to interpret technical information or to provide technical advice/guidance.
From India, Bangalore
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