Dear Friends and Seniors,
Good evening! I am working in an Automobile Dealership in Vijayawada, Andhra Pradesh. Recently, one of our Housekeeping staff went to ESI Dispensary (Local) to get medicines after his visit to ESI Hospital, which is RO itself to the state. The dispensary staff had not issued medicines to him and said that the medicines are not available, and it will take time to get them. Having no choice, my staff purchased medicines from the market outside and consumed them.
Not only him, but one of my HR friends also shared the same experience with the dispensary. Do we have any procedure to complain regarding this to the local heads or higher authority? Please suggest/guide the process.
From India, Delhi
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1Good evening! I am working in an Automobile Dealership in Vijayawada, Andhra Pradesh. Recently, one of our Housekeeping staff went to ESI Dispensary (Local) to get medicines after his visit to ESI Hospital, which is RO itself to the state. The dispensary staff had not issued medicines to him and said that the medicines are not available, and it will take time to get them. Having no choice, my staff purchased medicines from the market outside and consumed them.
Not only him, but one of my HR friends also shared the same experience with the dispensary. Do we have any procedure to complain regarding this to the local heads or higher authority? Please suggest/guide the process.
From India, Delhi
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If ESI dispensary is not able to provide the prescribed medicines from the ESIC doctor's prescription, they will make remarks on the requisition along with a seal. Subsequently, the employee purchases the medication and submits the bills along with an application to the AMO/ESIC for reimbursement.
Doctors from ESIC hospitals and dispensaries can seek assistance and guidance on the reimbursement procedure. It may take some time at the AMO office to reconcile the expenses with the respective dispensary. Once verified, the reimbursement is credited to the bank account linked to the IP.
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Doctors from ESIC hospitals and dispensaries can seek assistance and guidance on the reimbursement procedure. It may take some time at the AMO office to reconcile the expenses with the respective dispensary. Once verified, the reimbursement is credited to the bank account linked to the IP.
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@Glidor, thank you very much for your information. As you mentioned, staff asks whenever there are no medicines at the local dispensary, they simply advise people to buy them from the local market without noting the unavailability of medicines at the dispensary and suggest returning after a week or 10 days. Once the given time is over, the same response is given by the dispensary staff to purchase medicines externally.
If it is a situation where staff cannot afford medicines for a particular disease or condition, where should they go? Even though there is a Regional Office for Andhra Pradesh on its nearby campus, there are no proper escalations happening regarding this issue.
Is there a facility to address these issues with a Redressal board or committee? Please advise.
From India, Delhi
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If it is a situation where staff cannot afford medicines for a particular disease or condition, where should they go? Even though there is a Regional Office for Andhra Pradesh on its nearby campus, there are no proper escalations happening regarding this issue.
Is there a facility to address these issues with a Redressal board or committee? Please advise.
From India, Delhi
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@Sriram,
The prescription is not made by the IP but by the hospital/dispensary or panel doctor of ESIC. Therefore, the IP has the right to get the medicine as they have paid contributions towards medical treatment and other benefits.
In case of a shortage of stock, they may ask the member to revisit after a break. They cannot deny the tender. If they do, they should ask the IP to sign and stamp with the remark "not available" along with the date. Following that remark, the IP can purchase the medicine and get it reimbursed from AMO.
Alternatively, the IP can revisit the doctor and request a change in the medicine, which may be available through ESIC.
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The prescription is not made by the IP but by the hospital/dispensary or panel doctor of ESIC. Therefore, the IP has the right to get the medicine as they have paid contributions towards medical treatment and other benefits.
In case of a shortage of stock, they may ask the member to revisit after a break. They cannot deny the tender. If they do, they should ask the IP to sign and stamp with the remark "not available" along with the date. Following that remark, the IP can purchase the medicine and get it reimbursed from AMO.
Alternatively, the IP can revisit the doctor and request a change in the medicine, which may be available through ESIC.
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