Please friends tell me how we can perform time & motion study in retail. please help me out.
From India, Visakhapatnam
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From India, Visakhapatnam
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well if you have your own manufacturing then use "General sewing data" for shop floor..
in purely service environment, every process can definitely be mapped in terms of "time" and "cost"-- both direct/ shared ie indirect..
eg time spent in queue by a customer....
but the next question which crops us is : before trying any improvement programs eg six sigma, first tap the "voice of customer"... it will help in identifying what are valuable to customers n how best to serve them...
eg yuou may even go in for mystery shopping for customer satisfaction....
keep me psoted though.......
surya
From India, Delhi
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56in purely service environment, every process can definitely be mapped in terms of "time" and "cost"-- both direct/ shared ie indirect..
eg time spent in queue by a customer....
but the next question which crops us is : before trying any improvement programs eg six sigma, first tap the "voice of customer"... it will help in identifying what are valuable to customers n how best to serve them...
eg yuou may even go in for mystery shopping for customer satisfaction....
keep me psoted though.......
surya
From India, Delhi
Acknowledge(0)Amend(0)Engage with peers to discuss and resolve work and business challenges collaboratively - share and document your knowledge. Our AI-powered platform, features real-time fact-checking, peer reviews, and an extensive historical knowledge base. - Join & Be Part Of Our Community.
REAL TIME CASE STUDY RELATED TO TEXTILE INDUSTRY.doc
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