Friends,
Most of the time, people don't turn up to join the organization after receiving the Offer Letter. During this onboarding process, the organization wastes time without achieving the desired result, ultimately affecting the productivity of the organization. How can this issue be addressed? Please advise.
Thanks,
Chaitanya
From India, New Delhi
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4Most of the time, people don't turn up to join the organization after receiving the Offer Letter. During this onboarding process, the organization wastes time without achieving the desired result, ultimately affecting the productivity of the organization. How can this issue be addressed? Please advise.
Thanks,
Chaitanya
From India, New Delhi
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Yes, very right, the problem is getting bigger day by day. To convert the selection of the candidate into joining, the practice of not mentioning CTC or salary structure on the offer letter can be followed strictly. Furthermore, the selection of the candidate must be done perfectly by making comparisons between salary, designation, profile, responsibilities that the new employer offers compared to the old employer, and also considering any relocation benefits. The new employer should always be somewhat on the higher side, resulting in a strong willingness of the candidate to join the organization for his/her betterment. The interview process should thoroughly scan the candidate so that doubts of wrong selection are nullified.
Thanks
From India, Indore
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Thanks
From India, Indore
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Dear Chaitanya,
The reasons vary from organization to organization and also by the position a person is offered. It's difficult to give a precise answer. The way the question is posed, I wonder whether it is a question set as an assignment on a Master's course!!
Please also check whether your offer letter follows some good practices recommended at https://www.go2hr.ca/articles/job-of...-are-important
From United Kingdom
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The reasons vary from organization to organization and also by the position a person is offered. It's difficult to give a precise answer. The way the question is posed, I wonder whether it is a question set as an assignment on a Master's course!!
Please also check whether your offer letter follows some good practices recommended at https://www.go2hr.ca/articles/job-of...-are-important
From United Kingdom
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Dear HR@Glance,
I am not an HR expert like you. I did not understand what you meant by not mentioning CTC or salary structure. Hence, I did not make any comments.
Please see https://www.go2hr.ca/articles/job-of...-are-important.
I am sure others more knowledgeable than myself about this field will make comments.
From United Kingdom
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I am not an HR expert like you. I did not understand what you meant by not mentioning CTC or salary structure. Hence, I did not make any comments.
Please see https://www.go2hr.ca/articles/job-of...-are-important.
I am sure others more knowledgeable than myself about this field will make comments.
From United Kingdom
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Dear Chaitanya,
I agree with you that the habit with some candidates of beating a retreat at the last moment fritters away the effort, time, and money invested by the company in recruiting him. The reasons may be many, and the only way to get over the problem is to address the causes.
1) The blame for this situation cannot sometimes be entirely foisted on the candidates. It is also contributed by the employer. For example, some companies do not believe in interviewing etiquette and manners. After the interview is over, they remain uncommunicative with the candidates for a long time, compelling him to step on the gas, making him anxious about his selection and driving him to look for other options. If the company, after the interview is over, thanks him for attending the interview and informs him of the probable time by which they can communicate the final result about his selection, it calms down his nerves, and he will be willing to wait.
2) The HR shall be careful in communicating and behaving with the candidates. If their conduct and communication reflect a casual, indifferent, and unpleasant behavior, it sends a wrong signal about the culture of the organization in the minds of the candidates, and they may, in a moment of hesitation, back out at the last moment.
3) As one learned member said, a company sometimes may not be transparent about terms of employment like salary, probation, confirmation, and transfer or prospects of growth, creating confusion in the minds of the candidates, rendering them indecisive.
4) This apart, there will be fence sitters who show the offer letters from the companies and bargain for better terms with the existing employers. Such candidates may not join if they get a favorable deal in their existing companies. In another scenario, there may be candidates who target more than one company and then decide on one. The HR or the recruiters concerned shall be able to distinguish between a candidate who is seriously looking for a job from the one who is smartly looking for a job and call only the serious ones for the interview. This is only an art and needs to be cultivated.
5) If possible, the HR can also maintain a database containing the names of the candidates who previously indulged in "NO Shows" so that whenever they undertake an interview process, they can verify the names with their database and avoid calling those whose names figure in the database.
6) The HR can also add a sentence in the offer letter stating that the candidates shall communicate by a certain date if they are not willing to join the company and that the company respects their decision.
Hope this helps.
B. Saikumar
From India, Mumbai
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I agree with you that the habit with some candidates of beating a retreat at the last moment fritters away the effort, time, and money invested by the company in recruiting him. The reasons may be many, and the only way to get over the problem is to address the causes.
1) The blame for this situation cannot sometimes be entirely foisted on the candidates. It is also contributed by the employer. For example, some companies do not believe in interviewing etiquette and manners. After the interview is over, they remain uncommunicative with the candidates for a long time, compelling him to step on the gas, making him anxious about his selection and driving him to look for other options. If the company, after the interview is over, thanks him for attending the interview and informs him of the probable time by which they can communicate the final result about his selection, it calms down his nerves, and he will be willing to wait.
2) The HR shall be careful in communicating and behaving with the candidates. If their conduct and communication reflect a casual, indifferent, and unpleasant behavior, it sends a wrong signal about the culture of the organization in the minds of the candidates, and they may, in a moment of hesitation, back out at the last moment.
3) As one learned member said, a company sometimes may not be transparent about terms of employment like salary, probation, confirmation, and transfer or prospects of growth, creating confusion in the minds of the candidates, rendering them indecisive.
4) This apart, there will be fence sitters who show the offer letters from the companies and bargain for better terms with the existing employers. Such candidates may not join if they get a favorable deal in their existing companies. In another scenario, there may be candidates who target more than one company and then decide on one. The HR or the recruiters concerned shall be able to distinguish between a candidate who is seriously looking for a job from the one who is smartly looking for a job and call only the serious ones for the interview. This is only an art and needs to be cultivated.
5) If possible, the HR can also maintain a database containing the names of the candidates who previously indulged in "NO Shows" so that whenever they undertake an interview process, they can verify the names with their database and avoid calling those whose names figure in the database.
6) The HR can also add a sentence in the offer letter stating that the candidates shall communicate by a certain date if they are not willing to join the company and that the company respects their decision.
Hope this helps.
B. Saikumar
From India, Mumbai
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For those without a job, you may ask them to join immediately if someone is found suitable. An Offer Letter is not a mandatory requirement. In due course of time, you can issue an Appointment Letter indicating the terms & conditions of service.
For those already in service and keen to have an Offer Letter to facilitate resigning from their current job, have HR send an email congratulating the candidate for being placed on the approved list. Provide a joining date and list the necessary documents to be carried. Also, mention that the salary will be as mutually agreed upon during the interview (you may introduce the practice of having the candidate sign the terms & conditions of the job offer).
Remember, you can establish your own processes, but ensure to follow them meticulously. Be prepared that some individuals may not join, especially those who are only interested in obtaining an offer letter to enhance their market value. In any case, such individuals wouldn't likely stay with your company for long even if they do join.
From India, Delhi
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For those already in service and keen to have an Offer Letter to facilitate resigning from their current job, have HR send an email congratulating the candidate for being placed on the approved list. Provide a joining date and list the necessary documents to be carried. Also, mention that the salary will be as mutually agreed upon during the interview (you may introduce the practice of having the candidate sign the terms & conditions of the job offer).
Remember, you can establish your own processes, but ensure to follow them meticulously. Be prepared that some individuals may not join, especially those who are only interested in obtaining an offer letter to enhance their market value. In any case, such individuals wouldn't likely stay with your company for long even if they do join.
From India, Delhi
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Dear Chaitanya,
Firstly, we should never forget that we were also candidates for a job and went around looking for one. At times, we did have more than one option and had to decide where to join. We have not sinned. Similarly, a candidate who has an offer from you may have his own compulsions, options, and decision-making process. Let us not classify all the candidates as bad candidates.
The best method to ensure joining is detailed discussion before issuing the offer letter and also fixing the target date of joining. As rightly advised by a friend member in the forum, do not reflect the package and perks in the offer letter. You can show the package cost to the company at the interview and negotiate if required. You can inform the candidate that it will be included in the appointment order. This will prevent the offer letter from being used as a negotiating tool at other interviews by the candidates. It should also be borne in mind that the reputation of your organization plays a major role. When I read the offer letter that was received by my grandson from VOLTAS, I advised him not to have a rethink and to go and join the organization.
As a standby arrangement, you must keep the second in the order of merit (if you follow the merit system of selection) ready to receive an offer letter at short notice.
Blessings,
Dr. Ram
From India, Indore
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Firstly, we should never forget that we were also candidates for a job and went around looking for one. At times, we did have more than one option and had to decide where to join. We have not sinned. Similarly, a candidate who has an offer from you may have his own compulsions, options, and decision-making process. Let us not classify all the candidates as bad candidates.
The best method to ensure joining is detailed discussion before issuing the offer letter and also fixing the target date of joining. As rightly advised by a friend member in the forum, do not reflect the package and perks in the offer letter. You can show the package cost to the company at the interview and negotiate if required. You can inform the candidate that it will be included in the appointment order. This will prevent the offer letter from being used as a negotiating tool at other interviews by the candidates. It should also be borne in mind that the reputation of your organization plays a major role. When I read the offer letter that was received by my grandson from VOLTAS, I advised him not to have a rethink and to go and join the organization.
As a standby arrangement, you must keep the second in the order of merit (if you follow the merit system of selection) ready to receive an offer letter at short notice.
Blessings,
Dr. Ram
From India, Indore
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Friends, Thanks a lot for your valuable inputs, These inputs will be great help for me. Hope others who are facing same problem, will get help from these answers. Regagds Chaitanya
From India, New Delhi
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From India, New Delhi
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Greetings, Chaitanya,
The possible causes for candidates not joining a company can be many, but I wish to share a few that come to my mind.
a) The impression that a company creates at the time of conducting the interview. Fearing a poor show of candidates, many companies slot several candidates at the same time slot. This leaves candidates waiting for a very long time. During this agonizing wait, in some companies, none of them bother to offer them water, leave alone refreshments. The embarrassment they face to check the location of a restroom, etc., creates a poor impression about the company.
The solution to this problem is to spend time speaking to the candidate to check his/her interest, willingness, and convenient time to attend the interview. Then, send an email seeking his/her confirmation to attend the interview at the scheduled time slot. Follow up for his/her confirmation, speak to him/her the day before on the pretext of guiding him/her to your company (only to find out whether he/she is likely to turn up for the interview). If he/she is an outstation candidate, you can check with him/her if any assistance is needed for his/her accommodation. Once he/she arrives, allocate a separate logbook for him/her to enter his/her name and contact details at the Security office (This log is useful to analyze the number of candidates called vs. the number of candidates who have attended and the quality of candidates we have shortlisted, and the source of recruitment, whether it is job portals, newspaper ads, reference, or consultants). This information is useful in choosing the right source for the respective position at a later date. Advise a seasoned security person to guide him/her to the waiting room where the HR greets him/her, offers him/her refreshments, and checks with him/her if he/she wishes to use the restroom facility. The candidate is then advised to fill up the application blank and guided on how to fill up the form (the sequence of presenting the educational qualifications/experience/the policy of indicating references, not friends or relatives, etc.). If there is a likelihood of a delay, the candidate has to be informed, and if needed, lunch is arranged. Reimbursement of expenses, if applicable, is done.
Thereafter, communicate to the candidate the status of the interview. In case you are unlikely to select him/her, you may write stating that his/her profile does not match your current requirement and that you will revert as and when a vacancy suiting his/her profile arises in the organization. This is because you may find him/her not suited for the position you are looking for, but a vacancy may arise that matches his/her skill sets at a later date.
If you do not find him/her unemployable, you can politely inform him/her of the skills that he/she lacks, and this feedback is given to improve his/her skills in future interviews. Generally, when we give such feedback, I have observed that candidates take it in the right perspective.
b) You can give an offer letter to the candidate, obtain his/her concurrence on the CTC worksheet, and then hand over the offer letter alone without the CTC. This is to ensure that the offer letter is not used as a bargaining tool by the candidate with the current employer. The entire offer of appointment is handed over at the time of his/her joining.
We find that some HR professionals tend to push the candidates too hard to accept the salary structure offered by them, and the candidate accepts the offer momentarily. But sooner or later after joining, he/she starts the job hunt again. In some cases, as the employer has a choice, candidates also have a choice, and they select the employer who offers a higher CTC. But I will certainly not subscribe to the view to offer a substantially higher pay package to the prospective candidate by upsetting the current wage structure that exists in the organization. Such a move could bring in discontent amongst existing employees.
c) Even when you do not have a vacancy, you may find candidates walking in/sending in profiles to your organization. Do not discourage/trash them. Instead, review these and call them for a discussion if you find the profile interesting. If you find them good, you can inform the candidate that you do not have a vacancy right now, but he/she will get a call when a vacancy suiting his/her profile arises in the organization at a later date. By this way, you have created an impression that you have not turned out the candidate when he/she approached you, and he/she is more likely to join when you call him/her when a vacancy matching his/her profile arises in the organization.
Though there are many other finer aspects like these, I have shared a few of them.
Regards
From India, Madras
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The possible causes for candidates not joining a company can be many, but I wish to share a few that come to my mind.
a) The impression that a company creates at the time of conducting the interview. Fearing a poor show of candidates, many companies slot several candidates at the same time slot. This leaves candidates waiting for a very long time. During this agonizing wait, in some companies, none of them bother to offer them water, leave alone refreshments. The embarrassment they face to check the location of a restroom, etc., creates a poor impression about the company.
The solution to this problem is to spend time speaking to the candidate to check his/her interest, willingness, and convenient time to attend the interview. Then, send an email seeking his/her confirmation to attend the interview at the scheduled time slot. Follow up for his/her confirmation, speak to him/her the day before on the pretext of guiding him/her to your company (only to find out whether he/she is likely to turn up for the interview). If he/she is an outstation candidate, you can check with him/her if any assistance is needed for his/her accommodation. Once he/she arrives, allocate a separate logbook for him/her to enter his/her name and contact details at the Security office (This log is useful to analyze the number of candidates called vs. the number of candidates who have attended and the quality of candidates we have shortlisted, and the source of recruitment, whether it is job portals, newspaper ads, reference, or consultants). This information is useful in choosing the right source for the respective position at a later date. Advise a seasoned security person to guide him/her to the waiting room where the HR greets him/her, offers him/her refreshments, and checks with him/her if he/she wishes to use the restroom facility. The candidate is then advised to fill up the application blank and guided on how to fill up the form (the sequence of presenting the educational qualifications/experience/the policy of indicating references, not friends or relatives, etc.). If there is a likelihood of a delay, the candidate has to be informed, and if needed, lunch is arranged. Reimbursement of expenses, if applicable, is done.
Thereafter, communicate to the candidate the status of the interview. In case you are unlikely to select him/her, you may write stating that his/her profile does not match your current requirement and that you will revert as and when a vacancy suiting his/her profile arises in the organization. This is because you may find him/her not suited for the position you are looking for, but a vacancy may arise that matches his/her skill sets at a later date.
If you do not find him/her unemployable, you can politely inform him/her of the skills that he/she lacks, and this feedback is given to improve his/her skills in future interviews. Generally, when we give such feedback, I have observed that candidates take it in the right perspective.
b) You can give an offer letter to the candidate, obtain his/her concurrence on the CTC worksheet, and then hand over the offer letter alone without the CTC. This is to ensure that the offer letter is not used as a bargaining tool by the candidate with the current employer. The entire offer of appointment is handed over at the time of his/her joining.
We find that some HR professionals tend to push the candidates too hard to accept the salary structure offered by them, and the candidate accepts the offer momentarily. But sooner or later after joining, he/she starts the job hunt again. In some cases, as the employer has a choice, candidates also have a choice, and they select the employer who offers a higher CTC. But I will certainly not subscribe to the view to offer a substantially higher pay package to the prospective candidate by upsetting the current wage structure that exists in the organization. Such a move could bring in discontent amongst existing employees.
c) Even when you do not have a vacancy, you may find candidates walking in/sending in profiles to your organization. Do not discourage/trash them. Instead, review these and call them for a discussion if you find the profile interesting. If you find them good, you can inform the candidate that you do not have a vacancy right now, but he/she will get a call when a vacancy suiting his/her profile arises in the organization at a later date. By this way, you have created an impression that you have not turned out the candidate when he/she approached you, and he/she is more likely to join when you call him/her when a vacancy matching his/her profile arises in the organization.
Though there are many other finer aspects like these, I have shared a few of them.
Regards
From India, Madras
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We have discussed this subject many times here on CiteHR.
Before starting a new thread, please check the previous discussions FIRST. The answers you are looking for are more than likely to be found there. I have posted many times on the subject of Recruitment and Selection. Everything starts with having a robust R & S process in place and ensuring all staff are trained in its application. If you do the Recruitment and Selection correctly, you can avoid most of these problems. You will never eliminate them entirely; no process, no matter how rigorous, will mitigate against perverse human behavior.
I would suggest you carefully examine your process and review the applications, your interview notes, and the referee reports of the no-show candidates. From that, you should start to see where your process is failing and take appropriate action. Without a robust process in place, you are just wasting time, money, and energy to achieve the sum total of nothing.
From Australia, Melbourne
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Before starting a new thread, please check the previous discussions FIRST. The answers you are looking for are more than likely to be found there. I have posted many times on the subject of Recruitment and Selection. Everything starts with having a robust R & S process in place and ensuring all staff are trained in its application. If you do the Recruitment and Selection correctly, you can avoid most of these problems. You will never eliminate them entirely; no process, no matter how rigorous, will mitigate against perverse human behavior.
I would suggest you carefully examine your process and review the applications, your interview notes, and the referee reports of the no-show candidates. From that, you should start to see where your process is failing and take appropriate action. Without a robust process in place, you are just wasting time, money, and energy to achieve the sum total of nothing.
From Australia, Melbourne
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