Hi there,
We are conducting a survey for one of our clients and need to analyze the results to determine the overall Public Satisfaction Rate as a percentage (%). The survey uses a 6-point scale ranging from 1, representing "Extremely Satisfied," to 6, representing "Don't know." An example Excel dataset is attached.
Could you please assist me in calculating the satisfaction percentage? Which formula should I use?
Thank you,
Mayssaa
From United Arab Emirates, Abu Dhabi
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We are conducting a survey for one of our clients and need to analyze the results to determine the overall Public Satisfaction Rate as a percentage (%). The survey uses a 6-point scale ranging from 1, representing "Extremely Satisfied," to 6, representing "Don't know." An example Excel dataset is attached.
Could you please assist me in calculating the satisfaction percentage? Which formula should I use?
Thank you,
Mayssaa
From United Arab Emirates, Abu Dhabi
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