I am working in the manufacturing industry. There are 1200 workers, but the canteen facility for them is not good. However, the canteen facility for the 450 staff members is very good. Please suggest what I should do to ensure equality in the canteen facilities for all. The 1200 workers are an asset of the company.
From India, Pune
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From India, Pune
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I already given 1 complaint about this but i want to know any leagal action can i take for the same
From India, Pune
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From India, Pune
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Dear Rahul,
When you say canteen facility, do you mean the food quality or other facilities like proper seating arrangement and the like?
In most of the companies I visit as a consultant, I see them outsourcing this service. They typically contract a good service provider to take care of everything.
Management's cooperation and contribution play a vital role in providing such labor welfare facilities. During my time at DCW Limited, we made significant improvements (our canteen is management-subsidized and cooperative, serving over 700 workers plus 250 staff). We upgraded our kitchen to a centralized steam cooking facility, installed refrigerators, deep freezers for storage, new fiberglass tables and chairs, dishwashers, wall-mounted industrial fans, an Effluent Treatment Plant, a kitchen garden, LCD TVs, and a music system.
We hired two experienced chefs at a higher salary to prepare a variety of foods. However, it is crucial for management to support these initiatives. Consider engaging an experienced contractor for canteen services and oversee their work.
Before implementing any changes, ensure to consult with your unions, if applicable.
I appreciate your focus on this matter - providing good food can enhance employee loyalty. Companies like Rane and TVS groups prioritize this aspect.
All the best to you,
Ganesh Ramachandran
From India, Tiruppur
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186When you say canteen facility, do you mean the food quality or other facilities like proper seating arrangement and the like?
In most of the companies I visit as a consultant, I see them outsourcing this service. They typically contract a good service provider to take care of everything.
Management's cooperation and contribution play a vital role in providing such labor welfare facilities. During my time at DCW Limited, we made significant improvements (our canteen is management-subsidized and cooperative, serving over 700 workers plus 250 staff). We upgraded our kitchen to a centralized steam cooking facility, installed refrigerators, deep freezers for storage, new fiberglass tables and chairs, dishwashers, wall-mounted industrial fans, an Effluent Treatment Plant, a kitchen garden, LCD TVs, and a music system.
We hired two experienced chefs at a higher salary to prepare a variety of foods. However, it is crucial for management to support these initiatives. Consider engaging an experienced contractor for canteen services and oversee their work.
Before implementing any changes, ensure to consult with your unions, if applicable.
I appreciate your focus on this matter - providing good food can enhance employee loyalty. Companies like Rane and TVS groups prioritize this aspect.
All the best to you,
Ganesh Ramachandran
From India, Tiruppur
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If you have received a complaint and no action has been taken, you should send an email to the head office of the Food and Supply Department. Attach a copy of the received complaint and provide details regarding the matter.
Sachin Kumar
From India, Delhi
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Sachin Kumar
From India, Delhi
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Thanks for your reply. I am going to have word with my Admin team and we will definatly give good quality of food to our employees..and we are planning to make good infrastructure as well
From India, Pune
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From India, Pune
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Normally, the canteens are run by canteen committees consisting of representatives of employers and employees or any department that runs it. You need to submit a grievance letter to this committee/department clearly listing out the areas and food items that need to be improved so as to enable them to address the specific issues. You can also make it a part of the agenda for discussion in the periodical meetings to be held between the unions and the company so that it attracts the attention of HR, and there will be some decision on the issues in the agenda.
B. Saikumar
HR & Labour Law Advisor
Mumbai
From India, Mumbai
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B. Saikumar
HR & Labour Law Advisor
Mumbai
From India, Mumbai
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Dear Rahul,
I am a chef by profession, and we advise on menu planning and the improvement of infrastructure for the kitchen (Facilities Planning). Thus, if you need any help with putting a healthy, tasty cyclic menu together or redesigning the kitchen to incorporate modern, energy-efficient equipment, please do get in touch with us.
Culinary Regards,
Pradeep Tejwani
From India, Mumbai
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I am a chef by profession, and we advise on menu planning and the improvement of infrastructure for the kitchen (Facilities Planning). Thus, if you need any help with putting a healthy, tasty cyclic menu together or redesigning the kitchen to incorporate modern, energy-efficient equipment, please do get in touch with us.
Culinary Regards,
Pradeep Tejwani
From India, Mumbai
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Dear Mr. Rahul,
You need to understand whether the quality difference is accepted by your management. If so, you need to convince your management. If not, being a member of the HR/Admin Department, you can take up the matter with the vendor directly or through your Department Head. In my opinion, there should not be any quality difference at least in food for any category of employees; after all, everyone works for the betterment of his or her organization. Throughout my career, I have never seen any difference in quality, whether you have a canteen committee or not.
Narayanan
Manager - HR/IR
From India, Madras
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You need to understand whether the quality difference is accepted by your management. If so, you need to convince your management. If not, being a member of the HR/Admin Department, you can take up the matter with the vendor directly or through your Department Head. In my opinion, there should not be any quality difference at least in food for any category of employees; after all, everyone works for the betterment of his or her organization. Throughout my career, I have never seen any difference in quality, whether you have a canteen committee or not.
Narayanan
Manager - HR/IR
From India, Madras
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Workers are the backbone of the company. We need to provide proper canteen facilities for them, and it's a statutory requirement as well.
Form a Canteen Committee. The senior workers, especially those with a complaining nature, should also be members of that committee.
If the staff canteen is good, the same caterer should be appointed for the Workmen's Canteen.
A clear menu should be decided with the consent of the Workers' Canteen Committee and senior workers.
Don't consider the workmen's canteen from a commercial perspective. Quality food grains should be utilized, and hygienic standards should be maintained on a regular basis.
Introduce subsidiary rates and maintain a Complaint Book/Suggestion Box.
The canteen should provide breakfast, lunch, and dinner. The duration should be a maximum of 1 hour. If a worker spends more than 1 hour in the canteen comfortably, other workers won't be able to have their food, which will adversely affect productivity.
Appoint personnel with commitment and dedication orientation.
Ensure there is no monopoly and no association with management members, local political parties, or trade unions.
Admin/HR personnel should monitor the hygienic standards, menu, and food quality on a daily basis.
Get more involved in this activity.
We wish you all the best.
Thank you,
KBM Srinivas, B.Sc., MHRM, LL.M.
Manager - Industrial Relations
L&T Limited.
From India, Rajamahendri
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Form a Canteen Committee. The senior workers, especially those with a complaining nature, should also be members of that committee.
If the staff canteen is good, the same caterer should be appointed for the Workmen's Canteen.
A clear menu should be decided with the consent of the Workers' Canteen Committee and senior workers.
Don't consider the workmen's canteen from a commercial perspective. Quality food grains should be utilized, and hygienic standards should be maintained on a regular basis.
Introduce subsidiary rates and maintain a Complaint Book/Suggestion Box.
The canteen should provide breakfast, lunch, and dinner. The duration should be a maximum of 1 hour. If a worker spends more than 1 hour in the canteen comfortably, other workers won't be able to have their food, which will adversely affect productivity.
Appoint personnel with commitment and dedication orientation.
Ensure there is no monopoly and no association with management members, local political parties, or trade unions.
Admin/HR personnel should monitor the hygienic standards, menu, and food quality on a daily basis.
Get more involved in this activity.
We wish you all the best.
Thank you,
KBM Srinivas, B.Sc., MHRM, LL.M.
Manager - Industrial Relations
L&T Limited.
From India, Rajamahendri
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Canteen Policy.doc
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