Dear CiteHR team members,
Can anyone suggest major areas/topics that should be covered in training for sales team members? Currently, we have planned a few topics such as negotiation skills, product knowledge, and understanding customer needs. However, I am looking forward to your suggestions for additional topics to ensure comprehensive coverage in our training sessions.
I am eagerly awaiting your valuable suggestions on sales training topics.
Regards,
Ashima Goyal
From India, Delhi
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1Can anyone suggest major areas/topics that should be covered in training for sales team members? Currently, we have planned a few topics such as negotiation skills, product knowledge, and understanding customer needs. However, I am looking forward to your suggestions for additional topics to ensure comprehensive coverage in our training sessions.
I am eagerly awaiting your valuable suggestions on sales training topics.
Regards,
Ashima Goyal
From India, Delhi
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I would also like to add that we are into Sales of Commercial Vehicles (Trucks & Buses) so pls suggest accordingly. regards, Ashima Goyal
From India, Delhi
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From India, Delhi
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Dear Ashima,
Please take a look at [Sales Training | Delighting The Customer](http://structuredtraining.com) (link updated to site home) ([Search On Cite](https://www.citehr.com//results.php?q=Sales Training Delighting The Customer) | [Search On Google](https://www.google.com/search?q=Sales Training Delighting The Customer)). That may give you more ideas. And [Dale Carnegie](http://www.dalecarnegie.co.uk/events/guide_books/?keycode=google06uk.sales&gclid=CNXlgs7Imq8CFQ QMtAodVQ9pcA) has some booklets that you can download after registering. Both found at [Google](http://www.google.co.uk/#hl=en&sclient=psy-ab&q=delighting+customers+and+sales+training&a mp;oq=delighting+customers+and+sales+training& aq=f&aqi=&aql=&gs_l=hp.3...2249l16172l 0l16518l41l29l1l11l11l0l112l2012l28j1l42l0.frgbld. &pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb& amp;fp=e575eb21dbf69864&biw=1366&bih=667)
Thank you.
From United Kingdom
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Please take a look at [Sales Training | Delighting The Customer](http://structuredtraining.com) (link updated to site home) ([Search On Cite](https://www.citehr.com//results.php?q=Sales Training Delighting The Customer) | [Search On Google](https://www.google.com/search?q=Sales Training Delighting The Customer)). That may give you more ideas. And [Dale Carnegie](http://www.dalecarnegie.co.uk/events/guide_books/?keycode=google06uk.sales&gclid=CNXlgs7Imq8CFQ QMtAodVQ9pcA) has some booklets that you can download after registering. Both found at [Google](http://www.google.co.uk/#hl=en&sclient=psy-ab&q=delighting+customers+and+sales+training&a mp;oq=delighting+customers+and+sales+training& aq=f&aqi=&aql=&gs_l=hp.3...2249l16172l 0l16518l41l29l1l11l11l0l112l2012l28j1l42l0.frgbld. &pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb& amp;fp=e575eb21dbf69864&biw=1366&bih=667)
Thank you.
From United Kingdom
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As you mentioned earlier that your organization is into Sales of Commercial Vehicles (Trucks and Buses).So Sales People must acquire knowledge in the following areas
1. Automobile Industry Overview
2. Market for NEW and USED Vehicle
3. In depth Understanding of Dealership and Non Dealership Model
4. Quality Check Up Standards
5. Financing Options(Loan, Loan Calculation) –Zero Interest Loan
6. Types of Insurance
7. Warranty Types
8. Knowledge of Supply Chain Management
9. Documentation Process
10. Parts and Accessory Sales
11. Utility and Safety Aspects
12. Test Drive and Engine Inspection
13. Sales Tax
14. Cost per mile Calculation
15. Aspect Ratio
16. 50/100 coverage
17. Highway Safety guidelines
18. Retail Sales
19. Negotiation Techniques
20. Closing Techniques
21. Customer Service
22. After Sales Management
NOTE: I do not belong to Automobile Industry, neither have I done any training for Automobile Sales…..Sharing the knowledge based on my own understanding.
From India, Bangalore
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1. Automobile Industry Overview
2. Market for NEW and USED Vehicle
3. In depth Understanding of Dealership and Non Dealership Model
4. Quality Check Up Standards
5. Financing Options(Loan, Loan Calculation) –Zero Interest Loan
6. Types of Insurance
7. Warranty Types
8. Knowledge of Supply Chain Management
9. Documentation Process
10. Parts and Accessory Sales
11. Utility and Safety Aspects
12. Test Drive and Engine Inspection
13. Sales Tax
14. Cost per mile Calculation
15. Aspect Ratio
16. 50/100 coverage
17. Highway Safety guidelines
18. Retail Sales
19. Negotiation Techniques
20. Closing Techniques
21. Customer Service
22. After Sales Management
NOTE: I do not belong to Automobile Industry, neither have I done any training for Automobile Sales…..Sharing the knowledge based on my own understanding.
From India, Bangalore
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Hi Ashima,
Whatever the product or service being sold, the principles that one needs to apply in order to sell more remain the same.
I am pitching here. I conduct two programs on sales. I'd be happy to talk about them more if you write back to me privately.
Sathyaish
[Sathyaish Chakravarthy's personal website](http://sathyaish.net)
From India, Ghaziabad
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Whatever the product or service being sold, the principles that one needs to apply in order to sell more remain the same.
I am pitching here. I conduct two programs on sales. I'd be happy to talk about them more if you write back to me privately.
Sathyaish
[Sathyaish Chakravarthy's personal website](http://sathyaish.net)
From India, Ghaziabad
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Dear Ashima,
Sales training can be divided into two areas: basic training for those who need to catch up with the process and nuances, and advanced skills of intelligent patterning. These could include strategic selling, responsible selling, anchoring customer experience, and reorganization of strategies based on the "voice of the customer." Essentially, these are customized to the needs of the learners vis-a-vis the market trends.
I hope this gives you some idea of the training topics needed for your sales force.
Cheers,
Gautam
From India, Calcutta
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Sales training can be divided into two areas: basic training for those who need to catch up with the process and nuances, and advanced skills of intelligent patterning. These could include strategic selling, responsible selling, anchoring customer experience, and reorganization of strategies based on the "voice of the customer." Essentially, these are customized to the needs of the learners vis-a-vis the market trends.
I hope this gives you some idea of the training topics needed for your sales force.
Cheers,
Gautam
From India, Calcutta
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Hi Ashima,
Apart from the product knowledge and industry scenario, you may need to train the team on the following, depending on their current level of competence:
1. Basic or Advanced Communication Skills Program
2. Negotiation Skills
3. Developing a Winning Sales Attitude.
Depending on your sales channel focus, you could consider the following:
4. Persuasive Selling
5. Key Account Management
6. Channel Management (Dealer, Distribution Sales Management).
In case you need any support on this, we would be happy to assist.
Best regards
From India, Delhi
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Apart from the product knowledge and industry scenario, you may need to train the team on the following, depending on their current level of competence:
1. Basic or Advanced Communication Skills Program
2. Negotiation Skills
3. Developing a Winning Sales Attitude.
Depending on your sales channel focus, you could consider the following:
4. Persuasive Selling
5. Key Account Management
6. Channel Management (Dealer, Distribution Sales Management).
In case you need any support on this, we would be happy to assist.
Best regards
From India, Delhi
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HERE ARE SOME USEFUL TOPICS.
REGARDS
LEO LINGHAM
1.Product Knowledge
2.Company Knowledge
3.Human Relations in Selling
4.Planning of Sales
5.Time Management
6.Prospecting New Clients
7.opening the Sales
8.customer Relations
9.Sales Presentation
10.Customer Servicing
11.Sales Negotiation
12-Persuasive Selling
13-Sales Communication
14-Psychology in Selling
15-sales Counselling
16-Probing Techniques
17-Consultative Selling
18-Handling of various Types of customers
19-Handling Objections
20-Building Goodwill
21-Organisation of your daily work
22-Listening Skills
23-Setting Goals
24-Telephone Techniques
25-Selling Benefits
26-Competitor's Knowledge
27-Pre call Planning
28-business development driven change
Business development potentially includes everything involved with the quality of the business or the organization. Business development planning first requires establishing the business development aims, and then formulating a business development strategy, which would comprise some or all of the following methods of development.
• sales development
• new product development
• new market development
• business organization, shape, structure and processes development (eg, outsourcing, e-business, etc)
• strategic partnerships and distribution routes development
29.RELATIONSHIP SELLING TECHNIQUES
30.CONSULTATIVE SELLING TECHNIQUES
31.HIGH IMPACT PRESENTATION
32.KEY ACCOUNTS PLANNING /DEVELOPMENT/MANAGEMENT.
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From India, Mumbai
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REGARDS
LEO LINGHAM
1.Product Knowledge
2.Company Knowledge
3.Human Relations in Selling
4.Planning of Sales
5.Time Management
6.Prospecting New Clients
7.opening the Sales
8.customer Relations
9.Sales Presentation
10.Customer Servicing
11.Sales Negotiation
12-Persuasive Selling
13-Sales Communication
14-Psychology in Selling
15-sales Counselling
16-Probing Techniques
17-Consultative Selling
18-Handling of various Types of customers
19-Handling Objections
20-Building Goodwill
21-Organisation of your daily work
22-Listening Skills
23-Setting Goals
24-Telephone Techniques
25-Selling Benefits
26-Competitor's Knowledge
27-Pre call Planning
28-business development driven change
Business development potentially includes everything involved with the quality of the business or the organization. Business development planning first requires establishing the business development aims, and then formulating a business development strategy, which would comprise some or all of the following methods of development.
• sales development
• new product development
• new market development
• business organization, shape, structure and processes development (eg, outsourcing, e-business, etc)
• strategic partnerships and distribution routes development
29.RELATIONSHIP SELLING TECHNIQUES
30.CONSULTATIVE SELLING TECHNIQUES
31.HIGH IMPACT PRESENTATION
32.KEY ACCOUNTS PLANNING /DEVELOPMENT/MANAGEMENT.
=====================================
From India, Mumbai
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Thank you so...... much Mr. Leo Lengham and Mr. Jaideep Kohli for providing so specific and detailed information on the areas of sales training. regards, Ashima Goyal
From India, Delhi
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From India, Delhi
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