Dear All,
Could somebody please give me suggestions on how to improve customer satisfaction or customer order fulfillment? In my organization, I have been in charge of the customer order process, but I want to implement new processes that will help satisfy customers better.
Thank you.
From India, Madras
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Could somebody please give me suggestions on how to improve customer satisfaction or customer order fulfillment? In my organization, I have been in charge of the customer order process, but I want to implement new processes that will help satisfy customers better.
Thank you.
From India, Madras
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If you need specific help, you have to provide more details about the operation. The post above gives a general idea about Customer Service.
You can drop me a private message with all the details; I will take a look and provide some feedback.
Have a nice day.
Simhan
From United Kingdom
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1639You can drop me a private message with all the details; I will take a look and provide some feedback.
Have a nice day.
Simhan
From United Kingdom
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Hi there,
There are only two ways you can modify or improve the customer service process:
• By doing a survey: Ask customer service-related questions that directly relate to your company's process. Analyze the responses and make necessary modifications to your process.
• Since you are trying to improve your processes, why don't you try process mapping? Map out all the processes, create a workflow chart, and critically analyze the process. Remember, when you are analyzing the process, you need to consider two factors: effectiveness and efficiency.
• Effectiveness of the process: how the process is flowing.
• Efficiency of the process: the timeframe in which the process starts and ends.
Note: A process workflow can be effective but not necessarily efficient, and you need both to run the business.
I hope my notes are constructive. If you need help building a survey or analyzing your workflow, give me a buzz.
From Oman, Muscat
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There are only two ways you can modify or improve the customer service process:
• By doing a survey: Ask customer service-related questions that directly relate to your company's process. Analyze the responses and make necessary modifications to your process.
• Since you are trying to improve your processes, why don't you try process mapping? Map out all the processes, create a workflow chart, and critically analyze the process. Remember, when you are analyzing the process, you need to consider two factors: effectiveness and efficiency.
• Effectiveness of the process: how the process is flowing.
• Efficiency of the process: the timeframe in which the process starts and ends.
Note: A process workflow can be effective but not necessarily efficient, and you need both to run the business.
I hope my notes are constructive. If you need help building a survey or analyzing your workflow, give me a buzz.
From Oman, Muscat
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Improving Customer Service.ppt
Customer Service Tools.pdf
Celebrating Customer Service 2000.zip