Dear friends
With the changing scenario in the Healthcare Industry ,we are talking about hospitality in the hospitals.As a trainer for hospital workforce I have prepared something related to customer service in hospitals that I would like to share.Your feedbacks are important to make improvements.
regards
Roli Verma

From India, Calcutta
Attached Files (Download Requires Membership)
File Type: ppt patient satisfaction.ppt (1.12 MB, 1232 views)
File Type: ppt WHEN THINGS GO WRONG.ppt (63.5 KB, 956 views)

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Dear Verma,
It's an excellant posting. In Hospital and diognostics centres the key factor for the business growth is only the satisfied customer and the repeated walk-ins of the customer. In the present technology savy you can not procure the updated equipment on yearly basis as the capital investment will be very high / ROI need to be taken care hence the success of the organization lies only on the service levels.
Thanks and regards - kameswarao

From India, Hyderabad
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Hello Mr. Verma, Your presentations and the whole content is so informative and thoughtful... Thanks for sharing with us.
From India, Pune
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