Hi All,
Need an urgent help, in my company i need to take up the training session for improving the english speaking of employees. Most of them are extremely poor in english and make silly spelling mistakes of commonly used words too.
Can anyone help me out regarding the contents?
As of now i'm planning to take basic english grammer which is taught to 2nd or 3rd standard school going kids.
Please reply.
Thanx
From India, Mumbai
Need an urgent help, in my company i need to take up the training session for improving the english speaking of employees. Most of them are extremely poor in english and make silly spelling mistakes of commonly used words too.
Can anyone help me out regarding the contents?
As of now i'm planning to take basic english grammer which is taught to 2nd or 3rd standard school going kids.
Please reply.
Thanx
From India, Mumbai
2
Its a sensitive issue to teach English to working professionals. You would have to make it very interactive. Suggest use combination of audio- visals tools. You can show some cartoon movies also.. You would need to make it into one- two hour each day program spread over few days. Apart from written, spoken words are also important. You can share the key points once you have made the program for our feedback.
From India, Delhi
From India, Delhi
Hi Bhavna,
Please see the attached file. Hope this helps you.
I think you cannot really teach your employees good English, unless you leave all other activities and dedicate all your time towards it.You must only guide them.
Collect samples from the net for Common English Errors, Communication Skills, Common Spelling Errors etc and distribute.
I think your task lies in getting your employees interested in learning English and understanding the importance.
Ask some enthusiaistic employees to help create content which is directly helpful in office activities such as; How to write emails, How to make most of meetings, etc
You can also ask the managers to set communication skils as a KRA. If everything else fails, this will work.
Hope this helps.
Thanks,
Shikha
From India, Mumbai
Please see the attached file. Hope this helps you.
I think you cannot really teach your employees good English, unless you leave all other activities and dedicate all your time towards it.You must only guide them.
Collect samples from the net for Common English Errors, Communication Skills, Common Spelling Errors etc and distribute.
I think your task lies in getting your employees interested in learning English and understanding the importance.
Ask some enthusiaistic employees to help create content which is directly helpful in office activities such as; How to write emails, How to make most of meetings, etc
You can also ask the managers to set communication skils as a KRA. If everything else fails, this will work.
Hope this helps.
Thanks,
Shikha
From India, Mumbai
Hi Bhavna,
You can contact British School of Languages. They have various courses for Organisations wherein English learning is required.
We got BSL to conduct english classes at our office and the results were quite good.
They can even tailor make packages as per your need.
Regards,
GJ..
From India, Gurgaon
You can contact British School of Languages. They have various courses for Organisations wherein English learning is required.
We got BSL to conduct english classes at our office and the results were quite good.
They can even tailor make packages as per your need.
Regards,
GJ..
From India, Gurgaon
Plz suggest some more implementation in HR apart from recruitments & compensation. Regds, Nidhi
From India, Pune
From India, Pune
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From India, Mumbai
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From India, Mumbai
Hi Shikha,
Also please mention the approx. budget within which you want this training to happen. Starting with GRAMMAR is fine, additionally, there are books available on words used in day to day business communication, etc. Simple, cheap, effective manner of imparting learning.
You may also think of rolling out a methodology of sharing one or two words daily and encouraging people to use that in any of their emails that they send in that day.
More such simple, cost effective ideas.
Hope it helps.
Cheers
From India, Delhi
Also please mention the approx. budget within which you want this training to happen. Starting with GRAMMAR is fine, additionally, there are books available on words used in day to day business communication, etc. Simple, cheap, effective manner of imparting learning.
You may also think of rolling out a methodology of sharing one or two words daily and encouraging people to use that in any of their emails that they send in that day.
More such simple, cost effective ideas.
Hope it helps.
Cheers
From India, Delhi
Sorry, I have been trying to attach the file, but its giving errors..so Im pasting the content below.
---------------------------------------------------------------------------
As discussed...requested...agreed...
As discussed, will you please send...
As discussed, I enclose samples of...
As discussed, I am very sorry for the delay in sending you...
As discussed, please find attached…
As requested, I enclose...
As we agreed this morning, I would like to confirm our mutual decision...
At our last meeting, it was agreed that...
As you are aware...
As I am sure you are aware...
As I have previously explained to you,...
As you are aware, under our insurance policy, the company reserves the right...
As you are no doubt aware, there are certain confidential and personal files...
As you are no doubt aware, "the recent events in ...
As you know, we deal with a number of different suppliers...
As you know, we have been working...
I am sorry...
Firstly, apologies for the delay in replying to your mail, which was caused by...
First of all, my sincere apologies for not responding to your enquiries...
Firstly, I would like to say how sorry we are that you have had to wait so long...
I am sorry that you feel that you have not received the level of service expected.
I am sorry that you feel the price of...
I am sorry to hear that you are unable to trace...
I am sorry to learn of your recent bereavement.
I am very sorry that you were left waiting...
I am very sorry to hear that you are still 'not making a good enough recovery...
Following...
Following our conversation this morning, I am delighted to confirm our offer...
Following our telephone conversation...
Following the recent accident involving...
Following the staff meeting this morning, I am writing to confirm that...
Following...
Following our conversation this morning, I am delighted to confirm our offer...
Following our telephone conversation...
Following the recent accident involving...
Following the staff meeting this morning, I am writing to confirm that...
Further to...
Further to our recent discussion, I have pleasure in enclosing...
Further to our recent telephone conversation.......
Further to your request for...
I am pleased...
I am pleased to confirm your appointment as agent for...
I am pleased to inform you that the company agrees to...
I am pleased to quote you ex-works prices for the items, as requested.
I am delighted to confirm that you are this year's winner of...
I am delighted to report that we have had an excellent year...
I am surprised…disappointed...
Bob, you personally gave me your word and I trusted you to pay promptly...
I am surprised to have had no response to my mail dated...
I am surprised to have received no reply to our previous letter...
I am afraid that our Financial Director has put these orders on hold...
I am extremely disappointed that I find myself having to write to you yet again.
I am now getting very concerned that we have heard nothing from you...
I am very disappointed that you have not remitted the sum of...
I am very disappointed with you.
I hoped that I would not have to write to you about...
I have now sent you a number of fax messages and am disappointed...
We regret to note that you have failed to respond to our previous reminders...
I am writing...
I am writing concerning your request for a refund...
I am writing on a matter that is causing...
I am writing to advise you of a change in our terms and conditions...
I am writing to clarify the position about the...
Thank you....
Just a note to say thank you for the cheque.
Just a quick note to thank you very much for your time the other day...
Thank you for allowing me time to assess the above product.
Thank you for attending the interview last week for the post of...
Thank you for being so frank and open about the difficulties that you have...
Thank you for letting me know about...
Best...
Best regards.
Best wishes.
Best wishes and good luck.
I...
I am grateful that you took the trouble to write...
I am returning the item with this letter and expect a full refund of...
I am sorry for any inconvenience caused.
I am sorry that we cannot be more helpful on this occasion.
I do hope that this will go some way to restoring your faith in us.
I look forward to...
I look forward to a long, fruitful and communicative business relationship.
I look forward to a long and prosperous association with your company.
I look forward to continuing a close relationship with your business in the future.
I look forward to hearing from you and, of course, to receiving your order.
I look forward to hearing from you at your earliest convenience.
I look forward to hearing from you shortly.
I would...
I would appreciate it if you could amend your records accordingly.
I would appreciate it if you could settle the account by the end of this month.
I would be grateful if one of your representatives could telephone me...
I would be grateful if you could arrange for...
I would be grateful if you could confirm safe receipt.
Please accept...
Please accept my apologies for this delay.
Please accept our most sincere condolences and deepest sympathy, from all at...
More notes to end on...
A quick reply would be much appreciated.
Any future orders will have to be paid for in advance.
As stated, we will be having no further dealings with your company.
Do let me know what you decide and I shall be keeping my fingers crossed.
Finally, I enclose the form duly completed and signed.
Give me a call to let me know when you are coming.
Hope to speak to you soon.
Stern phrases
I trust our purchase order instructions will be rigidly adhered to in future.
As they have not been received by the due date, we are exercising our right under the
agreement to cancel the order forthwith.
I was surprised to see a carriage charge included for...
No mention was made of this charge...
Our purchase order referred expressly to the fact that delivery was to be included in the price...
You may recall that when I placed the order, you granted us a special discount...
...it should be little more than an extension of what your current practices are...
We expect our suppliers to give us the service that we demand …
It will certainly make us think twice about using you in the future…
Unless you can agree to do our printing profitably within the price agreed, we will
probably have to agree to part company.
I expect a full refund by return.
We shall have no option but to seek an alternative supplier.
I am therefore bound to advise you that…
Please give it your most urgent attention.
Stern phrases
I trust our purchase order instructions will be rigidly adhered to in future.
As they have not been received by the due date, we are exercising our right under the
agreement to cancel the order forthwith.
I was surprised to see a carriage charge included for...
No mention was made of this charge...
Our purchase order referred expressly to the fact that delivery was to be included in the price...
You may recall that when I placed the order, you granted us a special discount...
...it should be little more than an extension of what your current practices are...
We expect our suppliers to give us the service that we demand …
It will certainly make us think twice about using you in the future…
Unless you can agree to do our printing profitably within the price agreed, we will
probably have to agree to part company.
I expect a full refund by return.
We shall have no option but to seek an alternative supplier.
I am therefore bound to advise you that…
Please give it your most urgent attention.
Stern phrases
I trust our purchase order instructions will be rigidly adhered to in future.
As they have not been received by the due date, we are exercising our right under the
agreement to cancel the order forthwith.
I was surprised to see a carriage charge included for...
No mention was made of this charge...
Our purchase order referred expressly to the fact that delivery was to be included in the price...
You may recall that when I placed the order, you granted us a special discount...
...it should be little more than an extension of what your current practices are...
We expect our suppliers to give us the service that we demand …
It will certainly make us think twice about using you in the future…
Unless you can agree to do our printing profitably within the price agreed, we will
probably have to agree to part company.
I expect a full refund by return.
We shall have no option but to seek an alternative supplier.
I am therefore bound to advise you that…
Please give it your most urgent attention.
I must stress that,
I am hoping that,
Letting someone down lightly
At the moment, it does not fit in comfortably with our plans for the immediate future...
I am afraid I must say "Thanks, but no thanks".
Our decision was arrived at after a great deal of discussion and thought.
Making sincere apologies
If I could perhaps explain the circumstances that occurred, not as an excuse, but so
you can see the exceptional and unexpected difficulties that we faced.
I am deeply sorry that we have let you and your client down...
This unfortunate event has highlighted a gap in our procedures.
I am extremely sorry this has occurred...
This is a very rare occurrence (it happens about once a year)...
Please accept our unreserved apologies.
Refusing and rejecting
I regret that we are unable to assist you further in this matter.
For this reason, I regret we must decline your kind invitation...
I am sorry that we cannot be more helpful on this occasion.
Chasing payment
We have now decided to take legal advice on this matter, with a view to the recovery of
our money...
...instructions will be issued to our solicitors to proceed against you.
...please arrange immediate settlement.
...this thorny issue of payment...
Motivational
... I know you will be very capable of successfully accomplishing...
You have a great deal to contribute...
I am confident that there will be considerable opportunities to increase your
responsibilities.
I know you will do your utmost...
Appealing for donations...
…go a little way to help...
...find the heart to help...
...It's not a lot to ask...
From India, Mumbai
---------------------------------------------------------------------------
DIFFERENT WAYS TO START YOUR LETTER
As discussed...requested...agreed...
As discussed, will you please send...
As discussed, I enclose samples of...
As discussed, I am very sorry for the delay in sending you...
As discussed, please find attached…
As requested, I enclose...
As we agreed this morning, I would like to confirm our mutual decision...
At our last meeting, it was agreed that...
As you are aware...
As I am sure you are aware...
As I have previously explained to you,...
As you are aware, under our insurance policy, the company reserves the right...
As you are no doubt aware, there are certain confidential and personal files...
As you are no doubt aware, "the recent events in ...
As you know, we deal with a number of different suppliers...
As you know, we have been working...
I am sorry...
Firstly, apologies for the delay in replying to your mail, which was caused by...
First of all, my sincere apologies for not responding to your enquiries...
Firstly, I would like to say how sorry we are that you have had to wait so long...
I am sorry that you feel that you have not received the level of service expected.
I am sorry that you feel the price of...
I am sorry to hear that you are unable to trace...
I am sorry to learn of your recent bereavement.
I am very sorry that you were left waiting...
I am very sorry to hear that you are still 'not making a good enough recovery...
Following...
Following our conversation this morning, I am delighted to confirm our offer...
Following our telephone conversation...
Following the recent accident involving...
Following the staff meeting this morning, I am writing to confirm that...
Following...
Following our conversation this morning, I am delighted to confirm our offer...
Following our telephone conversation...
Following the recent accident involving...
Following the staff meeting this morning, I am writing to confirm that...
Further to...
Further to our recent discussion, I have pleasure in enclosing...
Further to our recent telephone conversation.......
Further to your request for...
I am pleased...
I am pleased to confirm your appointment as agent for...
I am pleased to inform you that the company agrees to...
I am pleased to quote you ex-works prices for the items, as requested.
I am delighted to confirm that you are this year's winner of...
I am delighted to report that we have had an excellent year...
I am surprised…disappointed...
Bob, you personally gave me your word and I trusted you to pay promptly...
I am surprised to have had no response to my mail dated...
I am surprised to have received no reply to our previous letter...
I am afraid that our Financial Director has put these orders on hold...
I am extremely disappointed that I find myself having to write to you yet again.
I am now getting very concerned that we have heard nothing from you...
I am very disappointed that you have not remitted the sum of...
I am very disappointed with you.
I hoped that I would not have to write to you about...
I have now sent you a number of fax messages and am disappointed...
We regret to note that you have failed to respond to our previous reminders...
I am writing...
I am writing concerning your request for a refund...
I am writing on a matter that is causing...
I am writing to advise you of a change in our terms and conditions...
I am writing to clarify the position about the...
Thank you....
Just a note to say thank you for the cheque.
Just a quick note to thank you very much for your time the other day...
Thank you for allowing me time to assess the above product.
Thank you for attending the interview last week for the post of...
Thank you for being so frank and open about the difficulties that you have...
Thank you for letting me know about...
DIFFERENT WAYS TO FINISH YOUR LETTER
Best...
Best regards.
Best wishes.
Best wishes and good luck.
I...
I am grateful that you took the trouble to write...
I am returning the item with this letter and expect a full refund of...
I am sorry for any inconvenience caused.
I am sorry that we cannot be more helpful on this occasion.
I do hope that this will go some way to restoring your faith in us.
I look forward to...
I look forward to a long, fruitful and communicative business relationship.
I look forward to a long and prosperous association with your company.
I look forward to continuing a close relationship with your business in the future.
I look forward to hearing from you and, of course, to receiving your order.
I look forward to hearing from you at your earliest convenience.
I look forward to hearing from you shortly.
I would...
I would appreciate it if you could amend your records accordingly.
I would appreciate it if you could settle the account by the end of this month.
I would be grateful if one of your representatives could telephone me...
I would be grateful if you could arrange for...
I would be grateful if you could confirm safe receipt.
Please accept...
Please accept my apologies for this delay.
Please accept our most sincere condolences and deepest sympathy, from all at...
More notes to end on...
A quick reply would be much appreciated.
Any future orders will have to be paid for in advance.
As stated, we will be having no further dealings with your company.
Do let me know what you decide and I shall be keeping my fingers crossed.
Finally, I enclose the form duly completed and signed.
Give me a call to let me know when you are coming.
Hope to speak to you soon.
EFFECTIVE PHRASES
Stern phrases
I trust our purchase order instructions will be rigidly adhered to in future.
As they have not been received by the due date, we are exercising our right under the
agreement to cancel the order forthwith.
I was surprised to see a carriage charge included for...
No mention was made of this charge...
Our purchase order referred expressly to the fact that delivery was to be included in the price...
You may recall that when I placed the order, you granted us a special discount...
...it should be little more than an extension of what your current practices are...
We expect our suppliers to give us the service that we demand …
It will certainly make us think twice about using you in the future…
Unless you can agree to do our printing profitably within the price agreed, we will
probably have to agree to part company.
I expect a full refund by return.
We shall have no option but to seek an alternative supplier.
I am therefore bound to advise you that…
Please give it your most urgent attention.
EFFECTIVE PHRASES
Stern phrases
I trust our purchase order instructions will be rigidly adhered to in future.
As they have not been received by the due date, we are exercising our right under the
agreement to cancel the order forthwith.
I was surprised to see a carriage charge included for...
No mention was made of this charge...
Our purchase order referred expressly to the fact that delivery was to be included in the price...
You may recall that when I placed the order, you granted us a special discount...
...it should be little more than an extension of what your current practices are...
We expect our suppliers to give us the service that we demand …
It will certainly make us think twice about using you in the future…
Unless you can agree to do our printing profitably within the price agreed, we will
probably have to agree to part company.
I expect a full refund by return.
We shall have no option but to seek an alternative supplier.
I am therefore bound to advise you that…
Please give it your most urgent attention.
EFFECTIVE PHRASES
Stern phrases
I trust our purchase order instructions will be rigidly adhered to in future.
As they have not been received by the due date, we are exercising our right under the
agreement to cancel the order forthwith.
I was surprised to see a carriage charge included for...
No mention was made of this charge...
Our purchase order referred expressly to the fact that delivery was to be included in the price...
You may recall that when I placed the order, you granted us a special discount...
...it should be little more than an extension of what your current practices are...
We expect our suppliers to give us the service that we demand …
It will certainly make us think twice about using you in the future…
Unless you can agree to do our printing profitably within the price agreed, we will
probably have to agree to part company.
I expect a full refund by return.
We shall have no option but to seek an alternative supplier.
I am therefore bound to advise you that…
Please give it your most urgent attention.
I must stress that,
I am hoping that,
Letting someone down lightly
At the moment, it does not fit in comfortably with our plans for the immediate future...
I am afraid I must say "Thanks, but no thanks".
Our decision was arrived at after a great deal of discussion and thought.
Making sincere apologies
If I could perhaps explain the circumstances that occurred, not as an excuse, but so
you can see the exceptional and unexpected difficulties that we faced.
I am deeply sorry that we have let you and your client down...
This unfortunate event has highlighted a gap in our procedures.
I am extremely sorry this has occurred...
This is a very rare occurrence (it happens about once a year)...
Please accept our unreserved apologies.
Refusing and rejecting
I regret that we are unable to assist you further in this matter.
For this reason, I regret we must decline your kind invitation...
I am sorry that we cannot be more helpful on this occasion.
Chasing payment
We have now decided to take legal advice on this matter, with a view to the recovery of
our money...
...instructions will be issued to our solicitors to proceed against you.
...please arrange immediate settlement.
...this thorny issue of payment...
Motivational
... I know you will be very capable of successfully accomplishing...
You have a great deal to contribute...
I am confident that there will be considerable opportunities to increase your
responsibilities.
I know you will do your utmost...
Appealing for donations...
…go a little way to help...
...find the heart to help...
...It's not a lot to ask...
From India, Mumbai
Hi Bhavna!
I don’t think I can give suggestion to you, but let me share what generally I do.
As per my knowledge whoever passed out their schooling will have the required English knowledge to speak and write. This need not be universal truth, so I just find out the standards of the trainees. I ask them whether they can understand my language while I am speaking in English or not. Find out whether they are in position to feel the mistakes when somebody uses wrong grammar, they need not be able to say what exactly the mistake is. If they can do both of the above, I just teach them tenses and make them to write too many own sentences. I make them to understand which tense should be used at a particular situation.
Fist I let them write positive sentences and then ask them to convert the same in to interrogative form. This will make them to think.
If they are not in position to understand my language, then there is no other option than teaching everything to them.
Most important thing is spelling mistakes are very common as Mr. Premm77 could catch one basic mistake in our mails. For the level of employees that you have mentioned, it’s not that important. I don’t think we can judge based on that.
Thanks and regards
From India, Hyderabad
I don’t think I can give suggestion to you, but let me share what generally I do.
As per my knowledge whoever passed out their schooling will have the required English knowledge to speak and write. This need not be universal truth, so I just find out the standards of the trainees. I ask them whether they can understand my language while I am speaking in English or not. Find out whether they are in position to feel the mistakes when somebody uses wrong grammar, they need not be able to say what exactly the mistake is. If they can do both of the above, I just teach them tenses and make them to write too many own sentences. I make them to understand which tense should be used at a particular situation.
Fist I let them write positive sentences and then ask them to convert the same in to interrogative form. This will make them to think.
If they are not in position to understand my language, then there is no other option than teaching everything to them.
Most important thing is spelling mistakes are very common as Mr. Premm77 could catch one basic mistake in our mails. For the level of employees that you have mentioned, it’s not that important. I don’t think we can judge based on that.
Thanks and regards
From India, Hyderabad
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