Dear Seniors
I am a new member of this site. Recently I joined a Agro Based company as a HR Executive & I have to Prepare a Job Description for Officer, Credit Operation. His main task will be collecting the debts on a regular basis & update the senior. What else I can add in his job description & how we can asses his performance.
I am looking forward for your kind cooperation as soon as possible.
Regards
Mashuk.
From Bangladesh, Dhaka
I am a new member of this site. Recently I joined a Agro Based company as a HR Executive & I have to Prepare a Job Description for Officer, Credit Operation. His main task will be collecting the debts on a regular basis & update the senior. What else I can add in his job description & how we can asses his performance.
I am looking forward for your kind cooperation as soon as possible.
Regards
Mashuk.
From Bangladesh, Dhaka
Dear Mashuk,
Seems like you operate for a Bank, that is the reason you are looking ou for job description of Debt collectors. Importantly the job description always works on the unpaid amounts of the customers of specific accounts. They are involved as major business support service for any company.
Responsibilities include:
- They are responsible for alerting the individuals whose accounts have have unpaid (debts) balances.
- The collections are usually done over the phone and if the customer has any late payment formonths together they are required to go physically on duty.
- They will have to discuss with the debtors' -- reasons for delinquency and attempt to come up with a repayment plan
- They need to make approprite notes on their account holdings and discuss hurdles with their managers
- They give time stipulated for payment to the debtors and if any unpaid amount has to reminded on regular inetrvals.
- As a collection agents they are also responsible for administrative duties (if any)
- These have flexible schedules at work.
His performance can be assessed as follows:'
- He may be rewuired to put in his efforts for the day in a spread sheet -- Daily Reports.
- His induvidual and other accounts can be checked randomly for approximity.
- His collections are subject to deadlines and has be checked fortnightly by a mentor & inform the manager as well the HR on account of key performance indicator.
- He needs to submit his "to-do" list for the next day schedule for allocation of work.
Please add the description according to the work alloted by your organization,in case you find this apt refer the same and edit accordingly.
From India, Visakhapatnam
990Seems like you operate for a Bank, that is the reason you are looking ou for job description of Debt collectors. Importantly the job description always works on the unpaid amounts of the customers of specific accounts. They are involved as major business support service for any company.
Responsibilities include:
- They are responsible for alerting the individuals whose accounts have have unpaid (debts) balances.
- The collections are usually done over the phone and if the customer has any late payment formonths together they are required to go physically on duty.
- They will have to discuss with the debtors' -- reasons for delinquency and attempt to come up with a repayment plan
- They need to make approprite notes on their account holdings and discuss hurdles with their managers
- They give time stipulated for payment to the debtors and if any unpaid amount has to reminded on regular inetrvals.
- As a collection agents they are also responsible for administrative duties (if any)
- These have flexible schedules at work.
His performance can be assessed as follows:'
- He may be rewuired to put in his efforts for the day in a spread sheet -- Daily Reports.
- His induvidual and other accounts can be checked randomly for approximity.
- His collections are subject to deadlines and has be checked fortnightly by a mentor & inform the manager as well the HR on account of key performance indicator.
- He needs to submit his "to-do" list for the next day schedule for allocation of work.
Please add the description according to the work alloted by your organization,in case you find this apt refer the same and edit accordingly.
From India, Visakhapatnam
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Job Description - HR & Admin.doc