PL FIND HEREWITH FEW PPT RELATED TO QUALITY CIRCLE & 7 QC TOOLS. REGDS, VIKRAM SINGH
From India, Delhi
107From India, Delhi
Vikram,,, A Feather in the CAP of CiteHR,,, The New Emperor of Valuable Information,,,,,, All The BEst,,, Keep Going,,,,,,,,,
From India, Coimbatore
From India, Coimbatore
Hi Prasanth,
i have lot of information about Root Cause Analysis for Service Industry.
earlier,i had posted service industry RCA details in this blog - 2007. unfortunately, someone deleted. anyhow, i am sending customized root cause analysis categories:
we usually do RCA with categories of man, material, machines viz 5M's.
this may not be suitable for all industries - for your service industry, you are not dealing with any machines, materials.
you can customize in following way:
lack of standards - work instructions
lack of procedures
lack of training skills
lack of competencies
lack of specified formats / templates / documents
lack of processes - sequential operations
lack of systems - relevant IT tools / packages
resource constarints
no check points - milestones / major operation reviews etc.
"it's very simple - based on your organisation type - you can customize RCA categories"
if you need any assistance mail me at
all the best,
Friend
From India, Madras
i have lot of information about Root Cause Analysis for Service Industry.
earlier,i had posted service industry RCA details in this blog - 2007. unfortunately, someone deleted. anyhow, i am sending customized root cause analysis categories:
we usually do RCA with categories of man, material, machines viz 5M's.
this may not be suitable for all industries - for your service industry, you are not dealing with any machines, materials.
you can customize in following way:
lack of standards - work instructions
lack of procedures
lack of training skills
lack of competencies
lack of specified formats / templates / documents
lack of processes - sequential operations
lack of systems - relevant IT tools / packages
resource constarints
no check points - milestones / major operation reviews etc.
"it's very simple - based on your organisation type - you can customize RCA categories"
if you need any assistance mail me at
all the best,
Friend
From India, Madras
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Chapter XVII - Operations Management Managing Quality Efficiency and Responsiveness to Customers.ppt
Quality Circle.doc
Quality Circle.pdf