Dear CRK,
yes I do agree with you It is purely Finance & Accounts based questions. Anyhow thank you very much for your information about www. since i dont know as of know about this. I think this forum is may be appropriate for above information.
Stii I am requesting you ,think is there any possibility to start general discussion about this subject like your threads HR & Banking Industry from your end.
Thanks a lot for your prompt reply .........
I wish you all the best & God bless you
Regards,
TSK
From India, Hyderabad
85yes I do agree with you It is purely Finance & Accounts based questions. Anyhow thank you very much for your information about www. since i dont know as of know about this. I think this forum is may be appropriate for above information.
Stii I am requesting you ,think is there any possibility to start general discussion about this subject like your threads HR & Banking Industry from your end.
Thanks a lot for your prompt reply .........
I wish you all the best & God bless you
Regards,
TSK
From India, Hyderabad
CUSTOMER SERVICE IN BANKS
Customer service in banking is one of the most important ways to keep customers coming back. It includes responding to customers’ questions and complaints in a thorough and timely manner and interacting with customers through face-to-face meetings, telephone, mail, fax and email. Most if not all bank employees are involved in some aspect of customer service.
[IMG]http://www.ideaguides.com/Resources/customerexcell.jpg[/IMG]
The Facts
Because of increased competition, banks are required to become more and more customer-focused, according to Washburn Financial Services. It is more costly to acquire new customers than it is to retain existing customers. Retaining customers requires customer service staff in banks to provide service that is quick, error-free and convenient.
Bank Tellers
Bank tellers are the first point of contact for many customers. Tellers who are friendly, quick and knowledgeable are a definite tool for customer service in banking. Many customers make a decision on whether or not to do their banking with a particular institution based on the personalities and expertise of bank tellers. On-the-job training is usually offered for bank tellers, including emphasis on customer service skills.
Call Centers
Many banks, particularly large banks, employ customer service representatives in call centers to be the initial point of contact for customer inquiries. Call center representatives may try to solve problems or they may be responsible for directing calls to specialists within the banking organization. Call center representatives should have good communication skills, good listening skills and problem-solving abilities.
Other Jobs in Banking
There are many other staff members who offer customer service in banking. Branch managers may be able to soothe an irate or dissatisfied customer. Customer service representatives are able to perform more complex transactions such as opening accounts. Loan officers offer customer service to customers, both consumer and commercial, who wish to borrow money
Considerations
Good customer service is the heart of banking. Today banks have a wide variety of competitors for business. For example, many department stores and grocery stores offer financial services such as cashing checks and selling money orders. Because of the amount of competition, unique products in the banking industry aren’t as important as outstanding customer service. Banks continually strive for improvements in this area. Examples of such techniques include taking customer surveys and monitoring calls that come in through the call center. Incentives, such as customer service awards, may be offered to encourage staff members to improve the customer support they offer.
CRK
From India, Vijayawada
- By Valerie Dansereau
Customer service in banking is one of the most important ways to keep customers coming back. It includes responding to customers’ questions and complaints in a thorough and timely manner and interacting with customers through face-to-face meetings, telephone, mail, fax and email. Most if not all bank employees are involved in some aspect of customer service.
[IMG]http://www.ideaguides.com/Resources/customerexcell.jpg[/IMG]
The Facts
Because of increased competition, banks are required to become more and more customer-focused, according to Washburn Financial Services. It is more costly to acquire new customers than it is to retain existing customers. Retaining customers requires customer service staff in banks to provide service that is quick, error-free and convenient.
Bank Tellers
Bank tellers are the first point of contact for many customers. Tellers who are friendly, quick and knowledgeable are a definite tool for customer service in banking. Many customers make a decision on whether or not to do their banking with a particular institution based on the personalities and expertise of bank tellers. On-the-job training is usually offered for bank tellers, including emphasis on customer service skills.
Call Centers
Many banks, particularly large banks, employ customer service representatives in call centers to be the initial point of contact for customer inquiries. Call center representatives may try to solve problems or they may be responsible for directing calls to specialists within the banking organization. Call center representatives should have good communication skills, good listening skills and problem-solving abilities.
Other Jobs in Banking
There are many other staff members who offer customer service in banking. Branch managers may be able to soothe an irate or dissatisfied customer. Customer service representatives are able to perform more complex transactions such as opening accounts. Loan officers offer customer service to customers, both consumer and commercial, who wish to borrow money
Considerations
Good customer service is the heart of banking. Today banks have a wide variety of competitors for business. For example, many department stores and grocery stores offer financial services such as cashing checks and selling money orders. Because of the amount of competition, unique products in the banking industry aren’t as important as outstanding customer service. Banks continually strive for improvements in this area. Examples of such techniques include taking customer surveys and monitoring calls that come in through the call center. Incentives, such as customer service awards, may be offered to encourage staff members to improve the customer support they offer.
CRK
From India, Vijayawada
How to Understand Different Banking Jobs
At the heart of our economy lies the financial sector of this country. You can lie at the heart of the financial sector by getting a job in banking. Be it as a teller, manager, financial adviser or anything in between, you can play a pivotal role.
Banking is an industry with a variety of jobs for anyone interested in the field. You can work for a large commercial bank, a regional or local bank, a savings bank, a credit union or even an online bank. Follow these steps to familiarize yourself with the available jobs. A probationary officer (PO) is usually absorbed by a bank for the post of Assistant Manager (AM) and ranks in officer cadre of Scale - I.
INSTRUCTIONS
Bank tellers account for 67 percent of all banking jobs, and are now being trained to sell banking products along with their usual functions, such as cashing and depositing checks and accepting loan payments.
Help customers with their accounts as a customer service representative. You will open and close accounts and resolve customer complaints. Customer service representatives are required to know about any products the bank may offer, so they can explain and sell them to customers. They often service clients on the telephone and through email.
Review and submit applications as a loan officer. You will help customers complete applications for loans and verify the information on the loan applications. Loan officers usually specialize in either commercial, consumer or mortgage lending roles. They also sell these products to the public.
Process banking transactions as a clerical worker. Banks also employ clerical workers in collections and as secretaries and receptionists. Administrative assistants manage the work of clerical workers and work with bank executives.
Oversee the operations of the bank branch if you are the financial manager. Financial managers also counsel clients and help employees who cannot answer a customer's questions.
Handle accounts placed in an institution if you are the trust officer. The handling of estates is another function of a trust officer.
Buy and sell securities and handle financial services if you work as a financial services specialist. You will work with customers to help the customer design programs that will make their money grow.
CRK
From India, Vijayawada
ehow.com
At the heart of our economy lies the financial sector of this country. You can lie at the heart of the financial sector by getting a job in banking. Be it as a teller, manager, financial adviser or anything in between, you can play a pivotal role.
Banking is an industry with a variety of jobs for anyone interested in the field. You can work for a large commercial bank, a regional or local bank, a savings bank, a credit union or even an online bank. Follow these steps to familiarize yourself with the available jobs. A probationary officer (PO) is usually absorbed by a bank for the post of Assistant Manager (AM) and ranks in officer cadre of Scale - I.
INSTRUCTIONS
Bank tellers account for 67 percent of all banking jobs, and are now being trained to sell banking products along with their usual functions, such as cashing and depositing checks and accepting loan payments.
Help customers with their accounts as a customer service representative. You will open and close accounts and resolve customer complaints. Customer service representatives are required to know about any products the bank may offer, so they can explain and sell them to customers. They often service clients on the telephone and through email.
Review and submit applications as a loan officer. You will help customers complete applications for loans and verify the information on the loan applications. Loan officers usually specialize in either commercial, consumer or mortgage lending roles. They also sell these products to the public.
Process banking transactions as a clerical worker. Banks also employ clerical workers in collections and as secretaries and receptionists. Administrative assistants manage the work of clerical workers and work with bank executives.
Oversee the operations of the bank branch if you are the financial manager. Financial managers also counsel clients and help employees who cannot answer a customer's questions.
Handle accounts placed in an institution if you are the trust officer. The handling of estates is another function of a trust officer.
Buy and sell securities and handle financial services if you work as a financial services specialist. You will work with customers to help the customer design programs that will make their money grow.
CRK
From India, Vijayawada
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