Hi Laveleen,
Since it is hospitality industry, you choose the following criteria. Please note that in this industry customer is the king and we cannot dispute this with any logic. Hence you need to take inputs from the customer in a non intrusive way(Not by asking him to fill an elaborate form or so) of his experience with your service.
1: Any incident that is positive and appreciated in words by the customer on any of our staff(Lowest level to the highest) can be one of the key parameter.
2: When a customer leaves(For eg if it is a hotel) he is normally asked to rate the service on certain parameters and in some hotels(My personal experience) they even ask any particular service like reception or checkin Cleaning the room or room service or housekeeping you liked. If a customer is happy he will definitely mention it. Then you can trace the name of the person and reward him.
3. Definitely service/hospitality industry needs to innovate itself. Hence any innovative method/product/service that your staff suggests and he owns this and drives it towards customer delight should be rewarded by employee of month.
4: You can also take parameters like attendance, punctuality, gromming (as mentioned in the excel somebody gave) etc as additional criteria for your selection.
The challenge for the organisation is to keep this award going on month after month. It should not become a pain where you have to select somebody because there is an award. Then people will not strive for this. There should be an acceptability among your staff that this person really deserve the award. Hence please plan for sustenance and forecast how you will run this program month after month. Once you set the ball rolling you need to keep it going :-). May be you will make the criteria tougher as you go on.
Regards
Srivathsa
From India, Bangalore
1Since it is hospitality industry, you choose the following criteria. Please note that in this industry customer is the king and we cannot dispute this with any logic. Hence you need to take inputs from the customer in a non intrusive way(Not by asking him to fill an elaborate form or so) of his experience with your service.
1: Any incident that is positive and appreciated in words by the customer on any of our staff(Lowest level to the highest) can be one of the key parameter.
2: When a customer leaves(For eg if it is a hotel) he is normally asked to rate the service on certain parameters and in some hotels(My personal experience) they even ask any particular service like reception or checkin Cleaning the room or room service or housekeeping you liked. If a customer is happy he will definitely mention it. Then you can trace the name of the person and reward him.
3. Definitely service/hospitality industry needs to innovate itself. Hence any innovative method/product/service that your staff suggests and he owns this and drives it towards customer delight should be rewarded by employee of month.
4: You can also take parameters like attendance, punctuality, gromming (as mentioned in the excel somebody gave) etc as additional criteria for your selection.
The challenge for the organisation is to keep this award going on month after month. It should not become a pain where you have to select somebody because there is an award. Then people will not strive for this. There should be an acceptability among your staff that this person really deserve the award. Hence please plan for sustenance and forecast how you will run this program month after month. Once you set the ball rolling you need to keep it going :-). May be you will make the criteria tougher as you go on.
Regards
Srivathsa
From India, Bangalore
hi laveleen
for any industry , first u should make HOD of all dapartments.
then a track should be kept of each and every activities of all the employees actions.
i would sugest that u m,ake EOM from each department. so u will gat more people to motivate.
and its not necessary that u connect all the actions of employee with monetary benefit of company.
if theres anything good or extraordinary thong done by him then ask the HOD of that deprtment to maintin it.
acknowledge him in front of everyone!
i hope u may find it useful.
rgds,
namrata
From India, Ahmadabad
for any industry , first u should make HOD of all dapartments.
then a track should be kept of each and every activities of all the employees actions.
i would sugest that u m,ake EOM from each department. so u will gat more people to motivate.
and its not necessary that u connect all the actions of employee with monetary benefit of company.
if theres anything good or extraordinary thong done by him then ask the HOD of that deprtment to maintin it.
acknowledge him in front of everyone!
i hope u may find it useful.
rgds,
namrata
From India, Ahmadabad
Hi,
Some important criteria for selection of the Best Employee could be:-
(a) Outstanding and sustained performance of assigned duties.
(b) Significant and positive contribution to the company.
(c) Outstanding attendance record.
(d) Responsible attitude toward the assigned job/ duties.
(e) Good rapport with other employees.
Regards,
Vasudev
From India, Madras
Some important criteria for selection of the Best Employee could be:-
(a) Outstanding and sustained performance of assigned duties.
(b) Significant and positive contribution to the company.
(c) Outstanding attendance record.
(d) Responsible attitude toward the assigned job/ duties.
(e) Good rapport with other employees.
Regards,
Vasudev
From India, Madras
Hi
Employee of the month can be awarded based on criteria like
productivity ( both quantity & quality of work) & consistency
Handled additional responsibilities in same department or across other functions
new initiatives client feedback
other criteria like team player, attitude, mentoring, process improvements, attendance can also be factored.
Hope this is of some help
Bindu
Employee of the month can be awarded based on criteria like
productivity ( both quantity & quality of work) & consistency
Handled additional responsibilities in same department or across other functions
new initiatives client feedback
other criteria like team player, attitude, mentoring, process improvements, attendance can also be factored.
Hope this is of some help
Bindu
1. Ok then prepare a one page templete which consists of five questions and ask each of your department head to fill it at quarterly. Based on all their comments choose the nominee for Best employee award.
Herewith i have attached a templete that i use in my company for Pier recognition award.
2. If this doesnt work then a simple way to execute this is --- Let each department head choose a member from their team(Mentioning the reason for nominating the nominee name and their key role played) and mail their name to the HR. Now HR and Management can decide on it.
3. If this doesnt work then ---- Quarterly call everyone for a meeting(Including management) and let each member convey what they have accomplished for the last 3months(Give 5min each). Let management announce the name.
4. If this doesnt work ---- then ask your employees to send Time sheet to the HR on monthly basis which includes the synopsis of the work that they have performed for the entire month. Based on that choose the Best employee.
5. If this doesnt work then --- HR should do a survey to find out the star performers either by interacting with the Department heads or by interacting with the employees itself. This includes both performance as well as character. HR can easily come to an conclusion on whom to nominate.
The most important thing is that HR should always be ready with an answer to face the questions from the employees because everyone assume that they have done their best and they are the best. Everyone will be curious to know on what grounds you have chosed a nominee and why not their name has been included. When we choose an employee as an Best employee then we should be in a position to let others know how is this particular employee different/best/unique from others as well as why was he/she eligible for this award.
Good Luck........Let me know if you have any queries.
From India, Madras
It would be great if you can provide an certificate too and publish the employee name with their key accomplishments.
Employee of the Month can be choosed/evaluated based on the following factors too where in which you may require the help from all the departmental heads too.
You can consider these:
Attendance
Attitude/ Behaviour skills
Time Management Skills
Areas of additional responsibilities
Work related achievements
In what ways has this person's performance been outstanding ?
Role model to others?
Team Spirit
Beyond the call of duty
Problem solving ability
Creativity
Leadership skills
Others add if any---- etc.......
On monthly basis get all the required inputs from each departmental head( use official email - avoid verbal communication) and as a HR evaluate/screen on some grounds and finally call everyone for a meeting to announce the award.
Let me know if you have any queries.
From India, Madras
Hi Guys,
Can someone help me with choosing the employee of the month criteria. We are into gaming industry and have various depts please guide me on how do we select the employee of the month. Since our industry is different criteria like interaction with peers and collegues cannot be judged. Please assist...
Swati
From India, Delhi
Can someone help me with choosing the employee of the month criteria. We are into gaming industry and have various depts please guide me on how do we select the employee of the month. Since our industry is different criteria like interaction with peers and collegues cannot be judged. Please assist...
Swati
From India, Delhi
Hope it will be useful. We are in the process of framing the policy on employee of the month. If you have valuable ideas to share and improve it further. Please give your inputs
From India, Madras
From India, Madras
Dear All, I am planning to introduce employee of the month policy in our company. Can you please help me out with the format and guidelines for the same. Regards Asmita
From India, Pune
From India, Pune
Hello everyone
im trying to also formulate employee of the year criteria. However this should be for educaters in a school setting. The criteria should be measurable and objective so that educaters do not say that there has been favoratism. Who should nominate the educater? Can someone help?
From United Kingdom,
im trying to also formulate employee of the year criteria. However this should be for educaters in a school setting. The criteria should be measurable and objective so that educaters do not say that there has been favoratism. Who should nominate the educater? Can someone help?
From United Kingdom,
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Revised employee of the month May.pdf
Letter for Employee of the month September 2009.doc