In IT Field whenever the employee enters the client area and rectify their complaint you can ask them to call you and pass on the pone to the client and you can ask them about the service offered by the employee and ask them if they are satisfied with their service and also ask them to sign the manuel sheet asking about the service and their suggestions.
From India, Kochi
1From India, Kochi
well since ur IT companies having a modern approach to ur problem will be a best suited solution to ur needs........u can try out ID cards with GPRS in-built in it ........such devices are available in Mumbai...........u will jus need to expend cost in GPRS enabled SIM cards & monthly cost of around Rs. 150/ card.......if u need more info abt this do let me knw...m using the same technique devices for tracking my fleet of vehicles........
From India, Nasik
From India, Nasik
Hello All,
RFID TAG is well known in developed countries and is also gaining popularity in India. This tag can be used to locate people/place movement via GPS. There is one company in Gujrat which is currently commerical on this project. I do not remember the name, if I do, I will surely mention it.
RFID will be the future for Logistics,Taxi tracking and adding to the list people tracking ( Big Brother is comming soon) :-)
Regards,
ART
From India, Gurgaon
RFID TAG is well known in developed countries and is also gaining popularity in India. This tag can be used to locate people/place movement via GPS. There is one company in Gujrat which is currently commerical on this project. I do not remember the name, if I do, I will surely mention it.
RFID will be the future for Logistics,Taxi tracking and adding to the list people tracking ( Big Brother is comming soon) :-)
Regards,
ART
From India, Gurgaon
Implementation of a well organized Attendance Management SYSTEM can obviously help you to get rid of this kind of problems. I adopted such a SYSTEM (developed on the basis of organizational effectiveness) 3 years ago in my organization and still getting some very good results. I would like to share few bullet points of that system:
1. We use a Biometric Time Attendance device which is accompanied by a user-friendly attendance management software.
2. The employees who have to work mostly outside office and hence fail to record attendance in biometric device, have to fill up a form (format attached for your convenience). In this case a manual input of IN/OUT time is required.
3. Each team leader maintains a log book for the individuals working under him. Though it has some other implication, it also contains the allocation of time consumed by an individual in various projects in a working day.
4. There is a confidential tracking system to handle some special cases. As a corporate client we availed this service from our cell phone operator.
5. Provision of financial Award and Penalty for outstanding and problematic attendance respectively.
6. We have some flexibility at the managerial level and above. We call it 'FREEDOM THROUGH RESPONSIBILITY'. Their job has been designed in such a way that they are inspired (or compelled) to give their best. They might not face instant penalty but will obviously get some negative marking in Performance Evaluation System at the end of the year.
There are few more things. But the most important thing is that you have find out:
Which are the most effective for your organization and at the same time acceptable to the employees as well.
Please feel free to contact me for further clarification.
Kind regards,
R.K. Rada
From Indonesia, Jakarta
1. We use a Biometric Time Attendance device which is accompanied by a user-friendly attendance management software.
2. The employees who have to work mostly outside office and hence fail to record attendance in biometric device, have to fill up a form (format attached for your convenience). In this case a manual input of IN/OUT time is required.
3. Each team leader maintains a log book for the individuals working under him. Though it has some other implication, it also contains the allocation of time consumed by an individual in various projects in a working day.
4. There is a confidential tracking system to handle some special cases. As a corporate client we availed this service from our cell phone operator.
5. Provision of financial Award and Penalty for outstanding and problematic attendance respectively.
6. We have some flexibility at the managerial level and above. We call it 'FREEDOM THROUGH RESPONSIBILITY'. Their job has been designed in such a way that they are inspired (or compelled) to give their best. They might not face instant penalty but will obviously get some negative marking in Performance Evaluation System at the end of the year.
There are few more things. But the most important thing is that you have find out:
Which are the most effective for your organization and at the same time acceptable to the employees as well.
Please feel free to contact me for further clarification.
Kind regards,
R.K. Rada
From Indonesia, Jakarta
Hi,
I would suggest you introduce a time sheet system in your organization for everyone. This time sheet can be sent on a weekly or fortnight or monthly based on your needs. This would help you to track their work as well as leaves. In general most of the IT companies follow this system. The time sheet of a particular employee should be authorised by the respective supervisor or manager so you need not cross check any more details.
Thanks,
Anil
From India, Hyderabad
I would suggest you introduce a time sheet system in your organization for everyone. This time sheet can be sent on a weekly or fortnight or monthly based on your needs. This would help you to track their work as well as leaves. In general most of the IT companies follow this system. The time sheet of a particular employee should be authorised by the respective supervisor or manager so you need not cross check any more details.
Thanks,
Anil
From India, Hyderabad
Hi Dear,
U should to maintain a out door duty register in ur office and it duly signed by H.O.D and authorized Person in which when he will back then confirm by timing and sign. When he would move from home for duty then he will inform his H.O.D and HR Department Also.
Regards
Ajay
I am working in a small IT company where 70% of the employees are at client side, either they are located permanantely or they are moving according to need arise or sometimes 2 to 3 days in a week, it is very difficult to track the timings and the leaves of the employees for the HR department , Management has asked me for some great idea for this so we can track this.
Please if anyone can advise me ??????[/QUOTE]
From India, Delhi
U should to maintain a out door duty register in ur office and it duly signed by H.O.D and authorized Person in which when he will back then confirm by timing and sign. When he would move from home for duty then he will inform his H.O.D and HR Department Also.
Regards
Ajay
I am working in a small IT company where 70% of the employees are at client side, either they are located permanantely or they are moving according to need arise or sometimes 2 to 3 days in a week, it is very difficult to track the timings and the leaves of the employees for the HR department , Management has asked me for some great idea for this so we can track this.
Please if anyone can advise me ??????[/QUOTE]
From India, Delhi
I have been using the timesheets for all onsite employees i.e, weekly timesheet report but it is not feasible to track all of them on daily basis, since all of them resist to submit on daily basis. Due to frequent client visit they say, their whole days is consumed in travelling.
Most of them come late in morning and the reasons they tell is yesterday late evening meeting with client. But I dont have any choice just to believe them.
It is only feasible if their manager can track them properly as he is aware of their schedule and he should send all duty schedule in advance to the HR.
regards
Rashee
From India, Delhi
Most of them come late in morning and the reasons they tell is yesterday late evening meeting with client. But I dont have any choice just to believe them.
It is only feasible if their manager can track them properly as he is aware of their schedule and he should send all duty schedule in advance to the HR.
regards
Rashee
From India, Delhi
hi,
we have fairly a small team of Sales and Support team of about 8 members in each team. since there is no fixed time frame for people directly working with the clients (sales/support team) we do not take into consideration their in/out time unless they take leave(half/full).
The system we are following is :
1. a common log register (just like the attendance/visitor's register) called "Movement Register" is maintained and available at the reception - employees going out on field calls (to the client/vendor/supplier/etc...) must enter the details such as date, name of client, time out from off, time in and time out at client's place, purpose of the visit, employees signature, reporting managers remarks.
2. the details of time entered(time out from off) should be checked by the front off exe/receptionist after each entry.
3. the log register will be checked by the respective team/Lead/manager every week end and remarks will be made in the remarks column.
4.suppose the emp is going on a direct call(mornings- from home) to the client place, entry can b made once the emp reaches office.
this way the employees' whereabout are monitored and makes calculation of leaves specially half days easy end of the month.
Regards,
Priyadarshini R
From India
we have fairly a small team of Sales and Support team of about 8 members in each team. since there is no fixed time frame for people directly working with the clients (sales/support team) we do not take into consideration their in/out time unless they take leave(half/full).
The system we are following is :
1. a common log register (just like the attendance/visitor's register) called "Movement Register" is maintained and available at the reception - employees going out on field calls (to the client/vendor/supplier/etc...) must enter the details such as date, name of client, time out from off, time in and time out at client's place, purpose of the visit, employees signature, reporting managers remarks.
2. the details of time entered(time out from off) should be checked by the front off exe/receptionist after each entry.
3. the log register will be checked by the respective team/Lead/manager every week end and remarks will be made in the remarks column.
4.suppose the emp is going on a direct call(mornings- from home) to the client place, entry can b made once the emp reaches office.
this way the employees' whereabout are monitored and makes calculation of leaves specially half days easy end of the month.
Regards,
Priyadarshini R
From India
If interested to invest in automation of your attendance system through 'EmpXtrack', it will provide you with the tracking features you are looking for. Please search for EmpXtrack. B K Bhatia
From India, Delhi
From India, Delhi
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